Sandia BMW Mini

Overall the service was not what I would expect from a luxury car dealer. The new car sales manager is extremely rude when things don't go his way. They wait till the last minute to pay trade-ins, even wh luxury car dealer. The new car sales manager is extremely rude when things don't go his way. They wait till the last minute to pay trade-ins, even when they use the same financial institution for the new loan More

Be warned, this dealer will attempt to scam you out of thousands. I called about purchasing a new motorcycle from them offering my current bike as trade (also a BMW). The offer on my trade was well below thousands. I called about purchasing a new motorcycle from them offering my current bike as trade (also a BMW). The offer on my trade was well below its value, keep in mind I’m talking trade in value not retail and the price that they would demand for it. The salesman I spoke to was polite initially until I asked him why they wouldn’t offer me what it was worth as a trade and then he told me of another customer that they had scammed on a similar trade and that if I wanted more for it that I should go to another dealer because they wouldn’t pay cycle trader prices, I then told him that my price was blue book trade in value he lost his attitude and said he’d talk to the sales manager and call me back, as you can probably expect that hasn’t happened and likely won’t, they’ll just wait for some poor sucker to scam instead. Highly recommend that you don’t be that sucker, know the value of your vehicle and don’t be blinded by something new. As this and the Santa Fe branch are the only dealers in New Mexico and owned by the same group look out of state for a dealer that will treat customers with respect and are willing to deal fairly. More

Outstanding customer service.I purchased a 2016 BMW 428i Outstanding customer service. I purchased a 2016 BMW 428i from a separate dealership which had three pre-purchase maintenance issues. Over a three m Outstanding customer service. I purchased a 2016 BMW 428i from a separate dealership which had three pre-purchase maintenance issues. Over a three month period, my service coordinator, Scott worked with the other dealership to resolve the problems. Sandia BMW is a high-quality business with amazing customer service. I’ll be returning for my future maintenance and highly recommend their vehicle service team. More

Just wanted to give a positive shout out for the excellent service I recently received from Sandia BMW. I was in Albuquerque last week for a wedding having driven there from my home in Denver. I h excellent service I recently received from Sandia BMW. I was in Albuquerque last week for a wedding having driven there from my home in Denver. I had picked up a troubling noise from the trip, coming from the front undercarriage of my 7 series BMW. I was worried about making the trip back to Denver not knowing the source of the noise, so I called up the service department of Sandia BMW Friday morning and was able to get it in immediately for an inspection. It turned out being a loose nut at the left thrust arm ball joint. They torqued it up for me and that fixed the problem... but it very well could have come off on my way home which would have been disastrous. My service advisor, Ruben Garcia, treated me very professionally and courteously! They spent a good hour inspecting the vehicle and didn't charge me a dime! First class outfit! More

Tony Harris and Tiaree Villegas were super helpful and made it easy to purchase a perfect new vehicle without any issues. I highly recommend both! made it easy to purchase a perfect new vehicle without any issues. I highly recommend both! More

This was truly an amazing experience! Rick, Kurt and Tiarre were all amazing! I left there with my dream car and new friends. Great work BMW! Tiarre were all amazing! I left there with my dream car and new friends. Great work BMW! More

Everyone at Sandia BMW was awesome! Thank you to Rick, Roxy, Tiarre, Matt and David! I could not of had a better experience! Thanks again Roxy, Tiarre, Matt and David! I could not of had a better experience! Thanks again More

The process was easy and Tiarre and Roxy were very knowledgeable and friendly. I had a great experience, it was quick, easy and painless. Thank you. knowledgeable and friendly. I had a great experience, it was quick, easy and painless. Thank you. More

Fantastic experience. Kurt was exceptional and made the process seamless. Beautiful showroom, plenty of inventory and willing to search the lot and other store for just the right car. Our experience with t process seamless. Beautiful showroom, plenty of inventory and willing to search the lot and other store for just the right car. Our experience with this dealership over nearly 8 years from both sales and service is the reason we keep going back. It’s interesting to read the other reviews and see the positive comments about Kurt. He earned them. More

What an incredible dealership! They could easily teach other dealerships what customer service is all about. In and out with our vehicle in 2 hours, just as promised. Kurt was courteous, thoughtful and g other dealerships what customer service is all about. In and out with our vehicle in 2 hours, just as promised. Kurt was courteous, thoughtful and genuine. Great price for a great vehicle. Thank you. We will shop there again. More