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Sandia BMW Mini

Albuquerque, NM

Overview
Employees
Reviews
Vehicles
4.8
620 Reviews
Sandia BMW always has an eye out for the best interests of drivers in Albuquerque, Sandia, and Rio Rancho. We understand that selecting a new model is both an important and exciting decision. We want to be a part of that process with you, offering advice, providing various resources, and ultimately helping you drive off the lot in the comfort of a BMW.So you can better understand the many services our dealership provides, we’ll be briefly touching on our new BMW inventory, finance center and service shop. Hopefully, once you learn about us, you’ll stop by and we can get to know you!
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6001 Pan American Fwy

Albuquerque, NM

87109

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Showing 620 reviews

June 14, 2023

Outstanding professional and knowledgeable team that is a pleasure to work with for any issue. More

by len_dellano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Mueller
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Jun 16, 2023 -

Sandia BMW Mini responded

Thank you for being our customer, we appreciate your kind words! We can't wait to see you again, have a great day.

June 13, 2023

Poor customer service, front desk gal very unfriendly and Nick the service agent seemed like I was taking his time and wouldn’t even make eye contact. Not impressed it took three hours for an oil change with More

by asoc17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick and front desk gal.
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Jun 19, 2023 -

Sandia BMW Mini responded

Thank you for bringing this to my attention. I apologize for what you encountered with your service visit. I would like an opportunity to address your concerns and to earn your business, please contact me at jvelasquez@sandiabmw.com. I look forward to speaking with you. Joseph Velasquez Asst. Service Manager

June 12, 2023

Great crew. There was no pressure. Got what I came for and the Tiarre Villegas was very helpful and informative. More

by Phil_spaeth
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tiarre Villegas
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Jun 16, 2023 -

Sandia BMW Mini responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 12, 2023

All was very good courteous employees arrived early car was taken and looked over no issue found so was good experience More

by ablea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary mayne
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June 09, 2023

Outstanding service and always professional kind and caring even when they are busy and under pressure… they are always on point More

by london216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick and Joseph
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Jun 12, 2023 -

Sandia BMW Mini responded

Reviews like this give us motivation and help us ensure we provide high-quality care. We sincerely thank you for the positive review, and look forward to seeing you again soon!

June 09, 2023

Service department went out of their way to get my BMW repaired in a timely manner! Best staff ever!! More

by wichersbk
Recommend Dealer
Yes
Employees Worked With
Patrick Gonzales (Primary), Sonia Barraza
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Jun 15, 2023 -

Sandia BMW Mini responded

Thank you so much for your positive comments about Sandia BMW!

June 06, 2023

In and out for Mini service. The dealership got me in and out very quickly. More

by ejjdiehl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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June 05, 2023

Parts dept was very lax…8 days to get parts from CA! Service writer, Roberto Samanamud was great with follow-up and communication! More

by Kehlert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto Samanamud
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Jun 14, 2023 -

Sandia BMW Mini responded

Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Steve Mills Parts Manager smills@sandiabmw.com

Jun 15, 2023 -

Kehlert responded

Your parts dept took 8 days to expedite items that ultimately came from CA…not much effort expended until the service writer pressed for some action.

June 04, 2023

David Mirabal provide us great service. When my daughter's car broke down, he helped her get back on the road. More

by anromero44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Mirabal
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June 02, 2023

FRAUD, scam, estimate 1/2 of final bill, in addition to a 400 charge for diagnostic which took 15 min, I wish I had the time to sue!!! I’ve had their products for 15 years and attempted their service 3 times More

by Cocksucker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
All the same, all trained to deceive
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Oct 25, 2023 -

Sandia BMW Mini responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, Jackie Herrera the Service Director will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Jackie Herrera Service Director jackieherrera@sandiabmw.com

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