Sandia BMW Mini

Oil change I took my 335i in for an oil change and got it back with oil leaking everywhere. It appears that the tech was not properly trained how to drain oil an I took my 335i in for an oil change and got it back with oil leaking everywhere. It appears that the tech was not properly trained how to drain oil and drained most of it in the splash pan. This is something you would expect from jiffy lube not bmw..they even got grease on my seats. They cleaned it up but it looks like a 3 year old did it. I hear that they are very unhappy with the new owners and now it looks like they are talking it out on our high dollar vehicles to prove a point. How sad. ..They won't ever work on my car again More

Sandia BMW takes care of their customers I purchased a used 335d from Sandia BMW and the very next day driving up to Colorado, the service engine soon light came on. I called Sandia BMW and b I purchased a used 335d from Sandia BMW and the very next day driving up to Colorado, the service engine soon light came on. I called Sandia BMW and both the salesman I worked with (Rick Herman) and the used sales manager (Fred Badgett) were extremely helpful and promised to cover the cost of any repairs regarding the engine light. I brought the car to Gebhardt BMW in Boulder and Sandia took care of the cost of fixing my newly purchased car. I would highly recommend Sandia because they genuinely care about their customers and if something goes wrong, they will make it right. Extremely satisfied with my experience and I will be returning for more cars in the future. Also, Joseph in the service department is very helpful and enthusiastic about BMWs, and he is great with making sure that your service is performed quickly and correctly. This dealership should be a model for others. More

Service department is declining. We’ve been coming for over 20 years, bought 9 BMWs all maintained, we really like out BMWs, but the service department quality of work is slipping. Is We’ve been coming for over 20 years, bought 9 BMWs all maintained, we really like out BMWs, but the service department quality of work is slipping. Issues I’ve had is having to bring in the car a second time to have fixed again, or no parts available or they were unable to work on it. My 5 cars vary from 5 to 20 years old. I’m looking else we’re for service quality. More

Great Car Buying Experience I had a wonderful car buying experience. I love my new care and everyone was so very helpful and really so easy to work with. I had a wonderful car buying experience. I love my new care and everyone was so very helpful and really so easy to work with. More

Excellent to deal with Kurt Johnson our client advisor was knowledgeable and a pleasure to work with. Great honest communications and commendable service. Jill Worden in fin Kurt Johnson our client advisor was knowledgeable and a pleasure to work with. Great honest communications and commendable service. Jill Worden in finance was a pleasure to work with. She was very thorough and helped us fine the best combination for our financing. Kevin Tran, our BMW genius was also very knowledgeable and spent all the time we needed to ensure we understood the features of our car. More

All three parts of Sandia! I’ve dealt with Sandia for 10 years...first motorcycles, then BMW cars and then Mini. I have had more than exceptional service at all times! From ex I’ve dealt with Sandia for 10 years...first motorcycles, then BMW cars and then Mini. I have had more than exceptional service at all times! From exceptional service to sales to parts. I trust no other like I do Sandia! Brett in MC sales (Dean Jones back in the day), Shane in service, Roxy in car sales, Joseph in service...Cathy the GM, and Darryl in Mini Sales....not to forget Barry in Leadership! Top notch service...I have sent and will continue to send people that I care about to them because they ALWAYS give great service! More

Was able to drive away the same day This dealership was knowledgeable of all the Mitsubishi makes and models. TJ was determined and dedicated to get me behind the wheel. The manager and This dealership was knowledgeable of all the Mitsubishi makes and models. TJ was determined and dedicated to get me behind the wheel. The manager and salesman demonstrated great customer service and treated me well. I felt that Gainesville Mitsubishi was not just out to make a dollar, but provide great service and efficient, good quality vehicles. More

I am enjoying my BMW'S I own a 325CI BMW for 16 years. I never had any mayor problem with it, just regular maintenance,and wear. I recently bought an other BMW X3 at San I own a 325CI BMW for 16 years. I never had any mayor problem with it, just regular maintenance,and wear. I recently bought an other BMW X3 at Sandia in Santa Fe. They always make me feel so welcoming and they are always so helpful. I am a woman. I don't know much about cars. I only know that I have to put gas. I know I can count on Sandia BMW staff for any simple or mayor problem. I am so greaful of them. I'm so happy with my decision of buying BMW'S. I wont buy any other Maker or from any other dealer. Olga Gutierrez. More

Very dishonest! I am beyond words when it comes to my experience with Sandia BMW. I had a leaking gas tank on my car, three and a half year old, 30k mile car. When I I am beyond words when it comes to my experience with Sandia BMW. I had a leaking gas tank on my car, three and a half year old, 30k mile car. When I asked how this was possible, I was told I probably hit something, which triggered me to do a claim with my insurance. The insurance sent a adjuster to check the vehicle and there was no visible hit or issue. So basically, I had a faulty tank. I get it, I am out of warranty and from the beginning I had OK'd ordering the parts cause if the insurance wouldn't cover it, I would pay for it out of pocket. Needless to say, insurance didn't cover it, tank was due to arrive Tuesday, car got worked on Wednesday. I got a call to pick it up Thursday morning. I went and picked it up, I paid my bill (2.4k dollars for a new tank) and returned the loaner car. Here's where I believe this gets super interesting and dishonest. When I left my car on Thursday, I asked for a loaner. They said, of course, we don't have any available but we'll get you one through Enterprise rent a car. They have an enterprise liaison who said Sandia BMW works with them and they rent their cars as loaners. I actually thought, what a great service. When I picked up my car, I spoke to my service contact, I asked about the damage and warranty and I returned the keys to the rental. Everything was great, I left and took my vehicle. It was only until late afternoon that I received a phone call. The call was not from Sandia, not from the person I'd been talking to or gave me the rental. Some guy saying that Sandia had only authorized four days of rental and that my credit card would now be charged for the "loaner" rental since I had it more than four days. I couldn't believe what I was hearing, of course I said this had to be a mistake, after all I followed every instruction given to me by the representative at Sandia, and I also kept my end of the bargain by paying my service at the end of it. Somewhere in there, it was determined that I should only have a loaner for four days, but instead of informing me about this, BEFORE giving me a loaner, or even a courtesy call letting me know that they wouldn't pay for it, it was after the fact and not even by the guy that at Sandia. Needless to say, now I can't even get a call back or an explanation as of why this happened. This is not about the money, I could care less about two days of a rental, but how unethical for anyone to pull this and how unfair. The worst part is the lack of service after they took my money and now they hide behind Voice mails. BEWARE cause they are clearly not trust worthy and NOT ethical. More

Exceptional customer service. I have been a BMW owner for almost ten years and as a travel nurse practitioner, my car has consistently been serviced in various BMW locations throug I have been a BMW owner for almost ten years and as a travel nurse practitioner, my car has consistently been serviced in various BMW locations throughout the country...from Manchester, New Hampshire to Maui, Hawaii. By far, Sandia BMW in Albuquerque, New Mexico sets the bar for stellar care. From the scheduling of my appointments, to my many years rapport with Joseph (who is the BEST service person EVER...would rate off the chart for his attention to detail and friendly personality), to when I traded in my old BMW to purchase a new car and had Roxy as my point person for sales. . . everything has been smooth, efficient, and I always feel like my car and I are in the best of hands. High standards, amazing customer service, exceeded expectations, and friendly folks. Whether you are a local or traveler, no need to look further for an exceptionally awesome experience. More