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81 Reviews of Sandy Sansing BMW - Service Center
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January 25, 2021
I had a unfortunate visit to get my car serviced. I drove 155 miles and had a 10:30 Appt. I waited 4 hours for a oil change. For some reason I fell through the cracks. The staff was very apologetic. drove 155 miles and had a 10:30 Appt. I waited 4 hours for a oil change. For some reason I fell through the cracks. The staff was very apologetic. I just wish someone would have kept me informed of the progress. More
by Mbmoore322
Employees Worked With
Matt
January 25, 2021
My car was In for oil change at around 9:30 am, The car was In at 9:00. At 11 am I checked up on my car which was told it was being wash, this went on for another hour the I was told the reason being that was In at 9:00. At 11 am I checked up on my car which was told it was being wash, this went on for another hour the I was told the reason being that they were short of car washers. At 12:05 was told that the car was still not wash I became very upset and told the lady I wanted my car pulled out because I wanted to leave have been there for far too long. A car was brought up which was not my car at this point I’m guessing my car wasn’t even service. I would of never guess this would of happened to me at Pensacola BMW such and an alleged reputable place. More
by carib0003
Employees Worked With
Lauren Boston
January 20, 2021
I was so pleased to make my appointment and actually talk to someone and not have to leave a message. Matthew Gaines is an Awesome employee. All went perfect in record breaking time. Last year and before i to someone and not have to leave a message. Matthew Gaines is an Awesome employee. All went perfect in record breaking time. Last year and before it was a nightmare. Perfect is my response! More
by sherita49
Employees Worked With
Matthew Gained
October 23, 2020
Just came in for oil change. Judy was excellent & Neil (about another warranty) did a great job too. Thks for the service. Always very engaged employees. (about another warranty) did a great job too. Thks for the service. Always very engaged employees. More
by david
Employees Worked With
Judy, Neil
October 22, 2020
Ralph and Judy make getting your car serviced easy and in these hectic times that is wonderful! I appreciate the attention to details like double checking about what I need done to car. these hectic times that is wonderful! I appreciate the attention to details like double checking about what I need done to car. More
by nlecrone
Employees Worked With
Ralph Glover
September 25, 2020
Terry at body shop is awesome Cathy manger awesomeOther Terry at body shop is awesome Cathy manger awesome Other gal can’t spell her name pandereses ? was sharp very sharp ... they all will help me fini Terry at body shop is awesome Cathy manger awesome Other gal can’t spell her name pandereses ? was sharp very sharp ... they all will help me finish repairs .. I have no worries they are a team !!! ... I’m in the q to finish work ! More
by linda buehler
Employees Worked With
Terry Cathy and Panderesse
September 11, 2020
They destroyed my wife's car. My Wife hit a small dog, They destroyed my wife's car. My Wife hit a small dog, didn't do much damage but enough to knock the crank timing off. The car was towed in from the They destroyed my wife's car. My Wife hit a small dog, didn't do much damage but enough to knock the crank timing off. The car was towed in from the body shop and they fixed the timing and found the solenoids were worn, so they replaced them too. My wife picked it up and it magically had a new problem, coolant running out of the engine as fast as they could pour it in. So the car goes back in. They replaced the thermostat. My wife's cousin picks the car up and specifically asks if the check engine light is off. The service writer says it is off, Surprise, the light is on, the Service writer says that it's ok, it probably hasn't reset yet, take the car and go. Less than 10 miles later the car starts to overheat. She called into the service department and they told her to bring it back after her classes. That night at about 430, She goes to drop the car off and was told by the service writer that the technicians were gone for the day and to bring it back the next day. Less than a few miles later the engine is stopped. Now they are claiming a freeze plug blew out. They sent me a picture with the freeze plug completely out of the hole, there are metal shavings around where the cleaned out freeze plug hole is, there is clean oil in one of the spark plug wells while the rest is mixed with coolant. And they are claiming there are no codes saying it overheated. They are doing everything they can to get out of taking responsibility for their techs and service writers destroying my wife's car and want us to pay 12k for a new engine. More
by C.Fenstermacher
Employees Worked With
Cathy Haley
July 19, 2020
Easy to get appointment, quality service and clean delearship. Judy at the check is very helpful and energetic. Theresa is also very nice and helpful on the phone. delearship. Judy at the check is very helpful and energetic. Theresa is also very nice and helpful on the phone. More
by Midnight
Employees Worked With
Judy
December 19, 2018
No Loaner My name is Gaylord Freeman, and I am representing my cousins John & Ruthie Jones Sr. I have owned a BMW for more than a decade. I truly enjoy driving My name is Gaylord Freeman, and I am representing my cousins John & Ruthie Jones Sr. I have owned a BMW for more than a decade. I truly enjoy driving a BMW. Most of all, I truly enjoy how BMW makes you part of their family. Whenever I took my BMW in for services, the BMW dealership always provided me with a BMW loaner. I am always telling family and friends about the great customer service BMW provides. I am a “BMW Man”. Well, I convinced my cousin John Jones Sr to buy his wife a BMW. He purchased a BMW for his wife to surprise her on her birthday in 2017 from Sandy Sansing BMW in Pensacola, Florida. She loves her BMW. Nevertheless, the problem they’re having is when they take it in for service Sansing keep their BMW for more then three days, and they do not offer or have any loaner cars available. Therefore, John & Ruthie has to go outside of BMW to rent a vehicle. Now, this is really unacceptable and not fair. Sandy Sansing BMW has a policy that states, if you purchase a BMW from their dealership, and you bring your vehicle in for service that takes more than three hours, then they will provide their customer with a loaner. My cousins have taken their BMW twice for service, and each time they walk away without a loaner. This not the type of service that I sold them on. Sandy Sansing BMW, I need for your dealership to make right by them. My cousins are senior citizens who do not like to complain. Therefore, let me be their voice. This unfair treatment. They are not looking for money, although Sansing can pay for the rent a car that they had to pay for. What we all want is better service to all your customers. I asked that the General Manager of Sandy Sansing BMW personally give them a call, and then call me. On December 19, 2018, we received a call from Kathy Haley who is part of the Management Team at Sandy Sansing BMW. We would like to thank Kathy for communicating with us to resolve this major concern. Gaylord Freeman More
by Gfreeman5
Employees Worked With
Ralph & Kathy
