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Sansone Toyota

Avenel, NJ

4.9
3,705 Reviews

90 U.S. 1

Avenel, NJ

07001

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Showing 3,705 reviews

March 12, 2025

Sansone Toyota has now started imposing 3% surcharge on customers for using credit card payment but they didn't tell me that before the service was performed. After we learned of the 3% surcharge, my wife More

by ckwan4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Medina
Mar 13, 2025 -

Sansone Toyota responded

Thank you for bringing this matter to our attention. We sincerely regret to hear about your negative experience with us, and we deeply apologize for the inconvenience and frustration it caused. We understand how upsetting it must have been to encounter an unexpected surcharge and to have your personal check refused without clear reasoning. That is not the standard of transparency and service we strive to provide to our valued customers. To better understand and resolve this issue, we would like to connect with you directly. At your earliest convenience, please contact our Customer Care Manager (Service), Shaquasia Thompson, at sthompson@sansoneauto.com so that we can discuss your concerns and find a way to address them. We are committed to improving and ensuring that situations like this are handled better in the future.

Mar 14, 2025 -

ckwan4 responded

Is there a number that I can call to reach you directly? Can you explain why your people rejected my check? If your people had mishandled the check payment, can you give me a refund of the 3% surcharge?

March 12, 2025

Un placer hacer mi compra de mi auto con Miguel Guzman desde el primer momento me demostro su interes y conocimientos de los modelos disponibles muchas gracias More

by michelle torres
Recommend Dealer
Yes
Employees Worked With
Miguel Guzman
Mar 13, 2025 -

Sansone Toyota responded

Michelle, we’re so happy to hear about your positive experience with Miguel! His dedication to helping customers find the perfect car truly makes a difference. Thank you for sharing your thoughts, and enjoy your new ride!

March 12, 2025

I would to thank Freddy from Toyota for helping us get my wife’s a new car. He is very professional and pleasant to talk too. We had a lovely experience. We will def go back to buy a new car in the future. More

by MauricioO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Freddy
Mar 13, 2025 -

Sansone Toyota responded

Thanks for sharing your experience, Mauricio! We’re excited to hear that Freddy made your car-buying journey enjoyable. Your satisfaction means a lot to us, and we can’t wait to assist you again in the future! Enjoy your new ride!

March 10, 2025

Gran vendedor Javier Martínez muchas gracias por la venta voy muy ha gusto con mi compra. More

by Molinarojas543
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier Martínez
Mar 11, 2025 -

Sansone Toyota responded

Thank you for taking the time to share your thoughts! We’re thrilled to hear you had a great experience with Javier! Your satisfaction means a lot to us. Thank you for your kind words and for choosing us for your purchase!

March 10, 2025

Mi experiencia al adquirir la Toyota Tacoma 2025 con Gustavo Morazán en Sansone Toyota fue excepcional. Gustavo demostró un profundo conocimiento del vehículo, destacando sus características avanzadas y More

by Maelene Lopez
Recommend Dealer
Yes
Employees Worked With
Gustado Morazan
Mar 11, 2025 -

Sansone Toyota responded

Maelene, thank you for your fantastic review! We're delighted to hear about your exceptional experience with Gustavo and the team. Your recommendation means a lot to us, and we look forward to helping more customers enjoy the same seamless purchasing process. Happy driving!

March 10, 2025

Javier Martínez me ayudó a comprar el carro y estoy muy feliz muy agradecida , en mi 2024 Cotilla More

by Molinacristina364
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier
Mar 11, 2025 -

Sansone Toyota responded

Thank you for the fantastic review! We're excited to hear about your positive experience with Javier. Enjoy your new ride, and we appreciate your kind words! Your satisfaction means the world to us. Happy driving!

March 08, 2025

Great sales support and cooperation with excellent deal by Mr Chidi A among best sales team at dealership! 👍 More

by trivedipg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chidi Aliche
Mar 10, 2025 -

Sansone Toyota responded

Thanks for taking the time to share your feedback! We're excited to hear about your positive experience with Chidi and our sales team. Your support means a lot to us, and we're here to help whenever you need. Enjoy your new deal!

March 08, 2025

Chidi was amazing with the buying process. Will be going back for our next car buying needs More

by Joel_rj17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chidi Aliche
Mar 10, 2025 -

Sansone Toyota responded

Thanks for the fantastic feedback, Joel! We're thrilled to hear that Chidi made your buying experience so smooth. We can't wait to assist you with your next car purchase! Drive safe!

March 08, 2025

Mi experiencia comprando mi Toyota Camry con Gustavo Morazán en Sanson Toyota fue simplemente excelente. Gustavo fue muy profesional, paciente y siempre dispuesto a ayudar. Me guió en cada paso del proc More

by Kennedy Pacheco
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gustavo morazan
Mar 11, 2025 -

Sansone Toyota responded

Thank you, Kennedy! We’re thrilled to hear about your excellent experience with Gustavo. Our team is dedicated to providing top-notch service, and it’s great to know he was able to help you find the perfect vehicle. We appreciate your recommendation! Happy driving!

March 07, 2025

It was great took care all my issue np problem. great service all in all. More

by Ericf09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando Santos, Charlie Czerniawski
Mar 07, 2025 -

Ericf09 responded

Ty sansone toyota for great service!

Mar 10, 2025 -

Sansone Toyota responded

Thanks for the fantastic feedback, Eric! We're so happy to hear you had a great experience and that we could resolve your issues smoothly. Your satisfaction is our priority, and we appreciate your support!

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