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Sansone Toyota

Avenel, NJ

Overview
Reviews
4.9
3,724 Reviews
Call Dealership (866) 760-5053
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90 U.S. 1

Avenel, NJ

07001

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Showing 3,724 reviews

February 23, 2025

The wait time between diagnosis and repair was unacceptable. Way too long. Poor communication between dealership and customer More

by Joepwolf
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robbin
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Feb 25, 2025 -

Sansone Toyota responded

Thank you for sharing your feedback. We apologize for the extended wait time and the communication issues you experienced during your visit. We strive to keep wait times as low as possible and understand the importance of clear communication with our customers. Your feedback is invaluable, and we are committed to making improvements in these areas. If you would like to further discuss your concerns, please contact our Customer Care Manager (Service), Shaquasia Thompson, at sthompson@sansoneauto.com. We hope to provide you with better service in the future.

February 23, 2025

Great, the people are very helpful and look for ways to make the customer satisfied More

by kelvincamilo19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny Zeledon
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Feb 24, 2025 -

Sansone Toyota responded

Thanks, Kelvin! We’re happy to hear you had a positive experience. Our team is dedicated to helping our customers, and having them leave satisfied. We appreciate your support and look forward to serving you again in the future!

February 22, 2025

Elis helped us in selecting our RAV4 & we drove our car happily within few hours. More

by naga23pri
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elias Criollo
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Feb 24, 2025 -

Sansone Toyota responded

Thanks for your 5 star feedback! We're thrilled to hear you had such a positive experience with our team and that you're enjoying your new ride. Your happiness is our top priority, and we appreciate your kind words! Safe travels on the road ahead!

February 22, 2025

Very slow service. Cannot handle the volume of customers that come in daily. Would not be returning. More

by tyger2826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
kai
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Feb 25, 2025 -

Sansone Toyota responded

Thank you for taking the time to share your feedback. We apologize for the slow service you experienced during your visit. We strive to provide efficient and timely service to all our customers, and we regret that we did not meet your expectations. Your feedback is important to us. Please feel free to reach out to our Customer Care Manager (Service), Shaquasia Thompson, directly atsthompson@sansoneauto.com if you have any further concerns. We hope to have the opportunity to serve you better in the future.

February 22, 2025

Jorge P, Charlie, Stevenson and were a huge help with finding a used vehicle at a great price. We are super happy with the help and information we got. Thanks guys! More

by jgregoryw93
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge Pico
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Feb 24, 2025 -

Sansone Toyota responded

Thanks for the fantastic review! We're thrilled to hear that Jorge, Charlie, and Stevenson made your vehicle search a great experience. Your happiness is our top priority, and we appreciate your kind words! Enjoy your new ride!

February 21, 2025

My salesperson was very knowledgeable about the cars and he was extremely patient with me. He performed in a very professional way and he even lives in my hometown! Thank you, Elias More

by cterebetsky
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elias Criollo
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Feb 24, 2025 -

Sansone Toyota responded

Thank you for the fantastic review! We're thrilled to hear about your positive experience with Elias. Our team strives to provide knowledgeable and patient service, and it’s great to know he made a lasting impression. Enjoy your new car and we look forward to serving you again in the future!

February 21, 2025

Miguel Guzman se te agradece muchisimo hermano gracias por ayudarme con la compra de mi carro More

by francisco rivera
Recommend Dealer
Yes
Employees Worked With
Miguel Guzman
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Feb 24, 2025 -

Sansone Toyota responded

Francisco, we’re excited to hear about your positive experience with Miguel! Our team is dedicated to making the car-buying process smooth and enjoyable. Enjoy your new ride, and thank you for taking the time to share your feedback!

February 21, 2025

The experience at the dealership was fantastic. Israel was very helpful and accommodated us very well. More

by kdhami21
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Israel J Cabrera
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Feb 24, 2025 -

Sansone Toyota responded

Thanks for the great feedback! We're thrilled to hear you had a fantastic experience and that Israel made such a positive impact. Your satisfaction is our priority, and we appreciate you sharing your experience. Happy driving!

February 21, 2025

This dealership is fantastic! Everyone was so accommodating from the beginning to the end. I will return here every time. More

by chefrad12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando Santos
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Feb 24, 2025 -

Sansone Toyota responded

Thank you for taking the time to share your review! We're thrilled to hear you had a fantastic experience with us and that our team was accommodating from beginning to end. Your kind words about our team mean a lot, and we can’t wait to welcome you back for your next visit!

February 20, 2025

Would recommend working with Charlie and Jorge for your next purchase. We did not feel pressured at all. More

by Billmcc10
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge Pico, Charlie Czerniawski
Report | Print
Feb 21, 2025 -

Sansone Toyota responded

Thanks for the fantastic review! We’re so happy to hear that you had a great experience with Charlie and Jorge. Our team strives to create a relaxed environment for our customers. We appreciate your recommendation and look forward to assisting you again in the future!

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