Sansone Toyota

This is my second time buying a car from Danny and I had a great experience at Sansone Toyota. My wife loves her new 2021 Toyota RAV4. Everyone in the dealership was polite and welcoming. See Danny when you a great experience at Sansone Toyota. My wife loves her new 2021 Toyota RAV4. Everyone in the dealership was polite and welcoming. See Danny when you go to buy a car at Sansone. More

Love my brand new 2021 Toyota Tacoma!! Thank you to my salesman Danny Zeledon and Charlie the sales manager. I will definitely recommend all my family and friends to go see Danny at Sansone Toyota when th salesman Danny Zeledon and Charlie the sales manager. I will definitely recommend all my family and friends to go see Danny at Sansone Toyota when they need to buy a car or truck! More

Este ya va mi segundo carro con bruno Silva . Ayudó a mi hijo a sacar un carro del 2018 aunque no tuviera crédito. Estamos un contentos y satisfechos con Sansone hijo a sacar un carro del 2018 aunque no tuviera crédito. Estamos un contentos y satisfechos con Sansone More

I Love my new Camry Xse .Thank you Jose Ayala and team searched everywhere no one had in stock. They deserve 5 stars plus if I could give more stars I would!!!! searched everywhere no one had in stock. They deserve 5 stars plus if I could give more stars I would!!!! More

Bought my second lease with Jorge Pico and our experience was amazing like always. During this difficulty time with covid we were able to have a smooth transition into a new 2021 Toyota Highlander. Will defi was amazing like always. During this difficulty time with covid we were able to have a smooth transition into a new 2021 Toyota Highlander. Will definitely recommend Sansone Toyota and Jorge Pico to everyone!! More

Thank you very much to all the sales staff that work at Sansone specially to Jorge Pico who was able to work with our budget and help us with a Toyota RAV4 2021 I will definitely recommend Jorge and John Sansone specially to Jorge Pico who was able to work with our budget and help us with a Toyota RAV4 2021 I will definitely recommend Jorge and John to all my friend and family members More

Leased my second vehicle from Sansone Toyota with Jorge Pico. Again, my best experience. Was able to get another Highlander but a 2021. Will recommend Sansone Toyota to others. Smooth, friendly, and accomm Pico. Again, my best experience. Was able to get another Highlander but a 2021. Will recommend Sansone Toyota to others. Smooth, friendly, and accommodated my needs. Amazing experience! More

The general manager, Nestalis Deleon, is not someone a customer wants to deal with or should I say the General Manger Nes does not want to deal with customers. Bought a car on Thursday 1/7/21, less than 2 customer wants to deal with or should I say the General Manger Nes does not want to deal with customers. Bought a car on Thursday 1/7/21, less than 24 hours later the car would not start. I called the Sansone Toyota dealership and was transferred to Nes. I explained that prior to buying the car, the car had to be jumped several times and that I understood the car had been sitting on the showroom floor for some time. Immediately Nes dictated "Oh its definitely the battery, you can come in or I'll reimburse you". At this point I am still waiting for a jump, after getting the car started I see a check engine light. I called back, asked for Nes and explained that now there is a check engine light on. Nes forcefully dictated again "Its the battery". At this point I did become very confused, upset and my tone may not have been the best but I responded "How can you tell that it is definitely the battery without anyone looking it." Nes deflected answering then responded nastily "Sir you can either come in and have the battery replaced or it get it from somewhere else". Naturally I became increasingly agitated with Nes's response, to what I think is a very valid question. Same question was asked to him again "How can you tell without even seeing it?" Again very rudely "Sir I told you your options", He then hangs up. It would have been nice for him to simply say "I hear you, bring it in and we'll check it out for you, we'll make it right". I arrived and my sales rep, Jackson, who I had a wonderful experience with buying and post buying so far. Zero problems with the sales rep. I got my rental car and drove past the car I traded in and realized that the tires on there, I very recently bought, are 100x much better than the tires on the "new" car. Perhaps it is my fault not do something about it earlier but I thought of the good in people and perhaps that they would understand where I was coming from. I asked the service rep could we swap tires, she kindly informed me I would have to take it up with the GM. I went back to speak with Nes and as I approached him, his body language, face and eyes translated "Oh gosh what else do you want?". I explained the tire situation, how the tires sold on the car are subpar compared to what is on old car. Nes's initial response was defensive and said along the lines of you don't know what your talking about and that the tires are in great condition. I asked once again about the tires this time, "How can you even say that without looking!?!?!" Nes's response is "Dude you're bringing that up again?! Lets not go there". Yes I am pissed off at this point and raised my voice. I finally got him to walk over to the car to check the tires out. Nes checked the tires and said condescendingly "Pfffft what are you talking about? these have so much life left, lets get you another battery and on your way." At this point I then reverted to the question how can you tell that its JUST the battery without a service technician looking at it. Nes yelled at me as if I was a child in front of the service write up folks, in front of other customers, "We are not going there!!!" I yelled back asking him the question again and he dismissed me as if I was a servant yelling "This conversation is done" and walked out. I wont lie afterwards I did not handle myself well, yelling that I want my car out of here right now, etc and yes I was cursing. I apologize to those I wrongly took it out on due to the General Manager's lack of customer service. It would have been nice if Nes handled the situation differently, he could have been calmer, more respectful, more empathetic to my concern of check engine light/battery not holding a charge. Most of all Nes could have been more reassuring to a recent buyer who just spent $xx,xxx. "We will take a look at the check engine light, make sure the new battery holds a charge and its not the alternator." Instead the General Manager of Sansone Toyota Nestalis Deleon belittled, yelled & embarrassed me in front of other employees/customers. More

Easy purchasing experience and a lot safer than I was expecting. Everyone had mask and safety shields on their desk. By far the best dealership to go to for a new Toyota. expecting. Everyone had mask and safety shields on their desk. By far the best dealership to go to for a new Toyota. More

I bought a car here and had a wonderful experience! Zahid and Stevenson in particular were extremely excellent and helpful. They went above and beyond to help us. We were so satisfied with our experience tha and Stevenson in particular were extremely excellent and helpful. They went above and beyond to help us. We were so satisfied with our experience that we came back to the same people a year later when we had to get another car. And they were just as if not more helpful the second time! Excellent service, really felt like they genuinely cared. More