Sansone Toyota

VERY PLEASANT EXPERIENCE. THE PLACE HAD A GREAT ATMOSPHERE. MY SALESMAN, MR. ROLANDO RIVERA WAS VERY FRIENDLY, ROFESSIONAL AND THE MOST PATIENT SALES PERSON THAT ANYONE COULD A THE PLACE HAD A GREAT ATMOSPHERE. MY SALESMAN, MR. ROLANDO RIVERA WAS VERY FRIENDLY, ROFESSIONAL AND THE MOST PATIENT SALES PERSON THAT ANYONE COULD ASK FOR. HE GAVE ME ALL THE INFORMATION THAT I NEEDED AND NEGOTIATED TIRELESSLY TO HELP ME GET WHAT I WANTED. THIS IS THE ONLY TIME THAT I HAD LEFT A CAR DEALERSHIP ACTUALLY FEELING HAPPY. THANK YOU ROLANDO. More

Great Experience Gabriel was great. Helpful and informative, no pressure. Found what I was looking for. Lots to choose from. I will recommend to friends and family. Gabriel was great. Helpful and informative, no pressure. Found what I was looking for. Lots to choose from. I will recommend to friends and family. More

Impressive customer focus oriented Being my first time buying a vehicle I was recommended to see Jorge Pico and his boss Nes, I was not disappointed. I got the new CH-R great car for m Being my first time buying a vehicle I was recommended to see Jorge Pico and his boss Nes, I was not disappointed. I got the new CH-R great car for me and my daughter. They handle the process very pleasantly and carefully about my budget and the best thing being bilingual Spanish. I will advocate for this dealer and his employees 👍 More

Excellent I have been coming to this dealer since 2007, very friendly staff and I am very happy with my new purchase, thank you Jorge Pico. I have been coming to this dealer since 2007, very friendly staff and I am very happy with my new purchase, thank you Jorge Pico. More

Excellent I have been coming to this dealer since 2007, the staff is very friendly. I am very happy with my new vehicle. Thank you Jorge Pico. I have been coming to this dealer since 2007, the staff is very friendly. I am very happy with my new vehicle. Thank you Jorge Pico. More

Want $500 deposit before even I can go there to see the car! Before visiting the dealership, I called to confirm if the specific vehicle advertised on their website is available. The rep called me that it is ava Before visiting the dealership, I called to confirm if the specific vehicle advertised on their website is available. The rep called me that it is available and asked me to confirm the appointment, so she can get the vehicle ready for me to look at when I get there. I confirmed the appointment and got there. When I got there, first of all, the vehicle was not ready. Then after waiting for 15 mins, the salesman comes and tells me that he located the car but can't find the keys. Then after 10-15 mins more he comes back saying the car is sold. Further inquiring, he tells me that the car was sold a week ago, but it was not picked up yet. I then go to the manager to notify him about it and he tells me that the car got sold before I got there. Then he tells me that I should have put a $500 deposit over the phone just to even see the car. When I told him that the car was actually sold a week ago, he then tells me "I just found out about it, so I can't do anything". There is no sorry or apology from him, instead he has an attitude. VERY ARROGANT MANAGER! I am glad that I didn't end up buying from them, else I would had probably experienced the same arrogant and unprofessional behavior with the sales process, service, etc. too. No wonder they have such bad reviews all mover the internet. More

Sales Experience Looking for Camry, visit couple of Toyota showrooms, but what kind of experience I got at Sanaone that was mind blowing, meet with Rana Khan, impressi Looking for Camry, visit couple of Toyota showrooms, but what kind of experience I got at Sanaone that was mind blowing, meet with Rana Khan, impressive personality and knowledge wise beat all other salesmen which I faced in last couple of days, Nestalie was great manager and make it happen so I am now owner of the Camry. Zahid Majeed was my finance Manager, over all Sanaone Toyota Rocks , thumbs up 👍👍👍 More

Great dealershp Thank you Sansone team for everything I love my camry..special thanks to dari Guttman that made it all easy and fun...ty Oscar and Nestali for all you Thank you Sansone team for everything I love my camry..special thanks to dari Guttman that made it all easy and fun...ty Oscar and Nestali for all your efforts as well..see u in 3 years after my lease is done and I will definitely send dari referals...happy happy customer More

Bait and switch. So i've just had the worst experience at Sansone Auto Group in Avenel, NJ i think i've ever had buying a car including buying a car in Kennsington (Ph So i've just had the worst experience at Sansone Auto Group in Avenel, NJ i think i've ever had buying a car including buying a car in Kennsington (Philadelphia) and not even making it home. So i called about a Nissan Titan they had for sale on the web for a considerably lower amount under retail value but i just figured it was either just a mistake or something was wrong with the truck. It was an hour and half ride so i called to confirmed the price was correct. The lady on the phone said the price was correct so i drove up on a week night with my Son. (he's 5 but thank god very well behaved) I get there and tell them i want to see the truck they had listed online. Here come the excuses. They can't find it, then they can't find the keys or listed in their inventory anywhere even though I'm now standing right next to the truck. So the sales guy takes 15 min or more to finally tell me that the price is wrong and it was a "mistake". I tell him will that's not my mistake and the lady on the phone confirmed that it was the correct price. After about another 1/2 hour of back and forth of them telling me i can't buy the truck at that price, i was given an option to look at another truck with 50,000 more miles and about $2000 more than this one. I told them i wasn't interested in the other truck, i wanted this truck. After i realized my time was already wasted i took the suggestion of the sales guy and looked at the other truck. After all it was in my price range. That truck was listed online at $20900. I took it out for a test drive and felt that this truck was something i could live with and if i could work some numbers with them i was gonna take it home. I even asked the sales person where could i park my car so that i could get it later when i got a ride. We get back to the dealership and i go to the finance manager and wait for him to start the negotiation. He looks at me and drops a printed sheet on the table in front of me. On that paper is the new revised price of the truck i just took out on a test drive and guess what? That price jumps up to over $2000 bucks. I looked at him and said what's that? He said that's the price. I said, no the online price was $20900. He said that the added price for a certified vehicle. I took that paper and wrote $20000. He said oh no i can't sell it at that price. That's lower than what's listed. That's when i turned to my son and said lets go, daddy can't buy this truck. This was by far the worst experience I've ever had at a dealership especially a high profile Nissan dealership. If i could rate them a "0" i would. At all costs don't go there. They have no clue how to treat a customer. More

Lying Thieves- STAY AWAY FROM THIS DEALER I called in for a Toyota Tocoma and negotiated the out the door price to $24,000. I told them to make sure I wouldn't have to deal with anything w I called in for a Toyota Tocoma and negotiated the out the door price to $24,000. I told them to make sure I wouldn't have to deal with anything when I went in. They agreed over the phone on the $24,000 price, so I immediately went over to the dealer. As soon as I got there the manager told me that he couldn't do that price. Appalled, I walked out and left. They lied and stole the gas that I wasted driving over there. I will take this up with the Better Business Bureau. STAY AWAY FROM THIS DEALER More