Sansone Toyota

Third class service at dealership I went to this showroom twice for one car and they told me that car is sold both times. They didnot even care of customer who travels to the showroom I went to this showroom twice for one car and they told me that car is sold both times. They didnot even care of customer who travels to the showroom from 50 miles away. I did confirm availability of car before I started from home. By the time I reached there, they told me that car is in body shop. We will call you again once its available. Did not even bother to say sorry. The manager and his boss were so ridiculous that they were just arguing with me. Do not go to this showroom. They are liars. More

A Great Experience! I walked into this dealership hoping for the best and I'm very happy to say I found it. Tomás Vega was a wonderful sales person. He and the managemen I walked into this dealership hoping for the best and I'm very happy to say I found it. Tomás Vega was a wonderful sales person. He and the management answered all of my questions and I love my first car! More

Lease Toyota Camry I went into Sansone Toyota with a common thought we all might have when walking into a dealer. Upon meeting Nestali Deleon those misconceptions were q I went into Sansone Toyota with a common thought we all might have when walking into a dealer. Upon meeting Nestali Deleon those misconceptions were quickly put to rest. Mr. Deleon and salesman Ashwani Maini took the time to listen to my needs and provided answers to all my questions. Never did they try to rush through the process of leasing my Toyota Camry. I will definitely recommend Sansone Toyota to family and friends. More

Lease a Toyota Highlander This was my first experience leasing a car and I love it. As a Toyota owner I know the quality of the car I was getting. Everything was quick, and eas This was my first experience leasing a car and I love it. As a Toyota owner I know the quality of the car I was getting. Everything was quick, and easy and the sales staff were great. Mr. Rana Khan Thank you for recommending the best, thank you for going above and beyond to make me feel happy about my lease. You are the best sales person I ever had. I will definite recommend my friends and family to purchase a car from you Mr. Khan. This was the best customer experience I ever had! Thank you again. Mrs. Curich More

READ!! We can get it done... no no you can't..WARNING. I went in to return my Toyota Venza. I was clear that I did not want to get into another lease. My credit took a beating on my previous lease because I went in to return my Toyota Venza. I was clear that I did not want to get into another lease. My credit took a beating on my previous lease because I was VERY upside down and the only way out was throw a lease. Although I struggled I managed to pay off my lease. I went to return my lease to Maini. Maini was great and HONEST, I cannot say anything negative about my experience with him. He was knowledgeable and really knew his stuff. Knowing my credit situation I told Maini that I would rather wait till the summer, so I can get my score higher. He said why don't you try and see if we can get you in another Lease for less. Of course I would love a new car who wouldn't. I gave Maini my information, and sometime later I met Nestali who walked over with Maini. I told Nestali that my credit took a beating during the lease because of 760 dollar payment. He said "Don't worry about, this is easy we can get you done, let us worry about it". In good faith I went ahead, gave a 2000 dollar deposit and drove away with a beautiful Toyota Highlander. While doing the financing I dealt with Tim who assured me that the finance was going to go through, meanwhile I signed a paper saying that 'since the bank was closed' I was taking the vehicle acknowledging it could be rescinded. I again spoke to Nestali and said, "I would rather leave the car here, until things are cleared... again he said don't worry, this will get done YOU ARE FINE". So happily I left in my car, not worried about a thing. I was suppose to hear from the dealership by Friday, but the phone call never came. Now its Monday 3/20 and after more than a dozen calls, the truth comes out...BUT NOT before I get notified by my credit monitoring that my credit was ran 4 OTHER TIMES to other financial institutions. I want to remind you as you are reading this, that the objective was a LEASE DIRECTLY WITH TOYOTA FINANCIAL not finance to own with Toyota OR ANY OTHER entity. I was clear with Steve the sales manager whom I spoke to that I DID NOT want any other financing other than what I signed in the contract for the lease OR subprime auto loan places. I WAS NEVER NOTIFIED by Sansone Finance that they would be running my credit in any other place. I feel as a customer that transparency should be there. To run my credit in other places should be a decision I MAKE not the dealer, or the finance director. So now tomorrow 3/21 I have to do the walk of shame and return the car. Embarrassed because I was so happy to show my friends and family the car. Please do not take A car without having financing solidified, this is a tactic to get you to fall in love with the vehicle and agree with whatever they throw at you. Make sure you are clear WHERE your credit is being ran. I am sad about this because I went in with very clear expectations of returning my car,and was convinced that the deal was good to go and that i would be driving around in my new highlander. ALSO YOU CAN NEGOTIATE A LEASE, After educating myself YOU DO NOT have to take the MSRP. Educate yourself so you do not end up like me, doing the walk of shame like on a bad date... More

Bought a Toyota Corolla Thank you for making my purchase quick easy and pain free. I love my Corolla thanks to Dari recommending the best and most affordable car. I will send Thank you for making my purchase quick easy and pain free. I love my Corolla thanks to Dari recommending the best and most affordable car. I will send my friends and family to purchase a car from Dari she ROCKS!!!! More

Great Salesman I recently purchased a car from Sansone Toyota and the sales staff especially Mr. Greg Marcucci was extrememly helpful, professional and very accomoda I recently purchased a car from Sansone Toyota and the sales staff especially Mr. Greg Marcucci was extrememly helpful, professional and very accomodating during the process. Mr. Marcucci was very patient and knowledgable about the products he sold and went above and beyond, I'm sure to make the buying experiance smooth. I have recommended him to others. More

Another Horrible Experience If there is a rating of 0 star, I would use it. Went in for recalls (only reason I am coming back here) and I was inform it will take 2 hours. It took If there is a rating of 0 star, I would use it. Went in for recalls (only reason I am coming back here) and I was inform it will take 2 hours. It took almost 4 hours without even informing me what is causing the delay. I even have to ask the service person myself. Since it was just for recalls, they were releasing the vehicle to me without the paper works and I even have to request for it. One of the recall made it even worse. Now I have to make another appointment and wait another 2 weeks. I once asked why customers had to wait and they told me that they would rather book appointments more than they can handle. They would rather have an unhappy customer than not being able to maximize the booking. The 5 star rating given must be on a weekday or the customer is receiving free services. I hope this would be the last time I would need to come back here. Already thinking of selling my Toyota Rav4 so I do not have to deal with this service center. Purchase your Toyota somewhere else otherwise you have to deal with this service center forever. More

Rude service agent & webpage to book online is broken. Phone lines there are constantly going down and when someone ends up answering, they are rude and unapologetic and hang up on you quickly. The onl Phone lines there are constantly going down and when someone ends up answering, they are rude and unapologetic and hang up on you quickly. The online service appointment webpage is down and has been that way for a long time!!! It took me 2 days just to book a service appointment with them. How do car dealerships get away with being so extremely rude and never being held accountable for it!!??? More

Leasing a new vehicle I leased a car three years ago from Jorge Pico and Nestali DeLeon and was amazed by the knowledge Jorge had and his customer service/sales experience I leased a car three years ago from Jorge Pico and Nestali DeLeon and was amazed by the knowledge Jorge had and his customer service/sales experience was by far the best. Nestali took the time and helped me with my first lease and gave me the opportunity of a lifetime by helping me along the way to get approved. I loved my experience so much that yesterday I returned to Sansone Toyota to return my lease and get a new car, the service was top notch. Nestali and Jorge worked out the numbers last week and when I arrived it was smooth sailing. From sales to management and finance it is the best experience. When you have a great salesman like Jorge it makes the shopping experience that much better. He takes the time to listen and give you what you want by not pushing anything onto you. It's all about presentation to me and the way Jorge Pico presents the product and paperwork it makes you feel a sense of security like if you were family. Zahid made me feel secure when signing all the paperwork he was able to get my lease done even though it was later in the day. Zahid took the time to personalize the conversation and made it more of a family environment then a business uncomfortable experience. Sansone Toyota is by far an extraordinary dealership and we the customer should commend them when we have a good experience that way it'll encourage other customers to shop there as well. I'm so happy and excited about leasing with Sansone. :-) More