Santa Monica BMW

Decrepit and disrespectful service staff I'm leasing a 2013 BMW M3 currently and unfortunately I got a flat tire out in Santa Monica while driving to a restaurant. I called BMW roadside assis I'm leasing a 2013 BMW M3 currently and unfortunately I got a flat tire out in Santa Monica while driving to a restaurant. I called BMW roadside assistance and they picked up my car within 30 min (awesome!). They towed it to the nearest towing lot since BMW was closed for the day. Next day the towering company towed my car to the Santa Monica BMW lot at 8am (awesome again!). While I was at work I called the dealership around 9am to make sure they know the car was there and that it would be taken care of. The receptionist said she would forward my message to the service advisor (Jason), I said no problem let me know what the situation is please. Two hours went by with no call so I call again and the receptionist said she will walk over and let Jason know I called, I said thank you I appreciate it. Another two hours go by and no call so I called them back to see what's going on and the receptionist says the same thing again. I say okay, can you please please forward my message to him since I also do need a loaner, she said okay. Long story short, I didn't get a call till about 6:30pm, 30min before they close. Jason calls me and says this exactly "hey what's up what's going on?" I said uhh my car has been at your lot the whole day and I haven't gotten a call from anyone. He says "oh, what kind of car is it, what's wrong with it..." I said "um okay. I have a flat tire and it needs to be replaced, I also need a loaner".. He said well we have given out all out all the loaners. I said "well that's why I called you guys 6 times to be proactive and get a loaner, also to strap on a new tire so I can be out of there that day".. He rudely replied "well.. Okay.. I can't do much for you right now, how would you like to move forward..." I said can you please put a new tire on my car or at least give me a quote on a new tire.." He said "what's your tire size.." I said I'm not EXACTLY sure can you please go take a look for me.. He said I can't (even though the car is right there. He also said he will have a tech look at it tomorrow and give me a call. I said no, can I at least get a quote.. He said no i cannot go look at your tire size right now. At that point I escalated this to the manager and he didn't pick up the phone once, he didn't respond to my voice main or phone calls, even the next day. So I was forced to tow my car to a tire shop near by and get my tire replaced. I didn't even get a call back from anyone at the dealership a day after or even a week after. I've also read similar reviews about this place on other websites. Never again. More

Purchase of a BMW from xxxx I went to the BMW Dealership in Santa Monica last Sunday to look into leasing two BMW's. 328 and X6 A salesman approached me and I asked him if he w I went to the BMW Dealership in Santa Monica last Sunday to look into leasing two BMW's. 328 and X6 A salesman approached me and I asked him if he works here. He said "some times". Jokingly, I asked him if today if the day that he works at the dealership . To my surprise he said " depends on what you want " . I responded that I am looking to get two cars 328 and x6. He told me you want to jump from 300 series to X6? I firmly responded this time "sir, I am looking to get two cars".....he said wait and he left. After waiting 10 minutes, I went in the showroom and he was sitting and having a chat with the receptionist. He looked at me and he says i told you to wait. At this time I got upset and asked him why he has an attitude. You don't believe what he answered.... This guy tells me he always has an attitude good or bad , he has an attitude. So I left immediately and told them I am not going back there again. BTW, I called the manger after the incident and he said he will call me which he never did. I knew that this dealership sucks in customer service and so on. But one of my friends told me that the dealership is aware of their bad reputation and they are trying to reverse this reputation. Well, they have a long way and difficult task on their hand with the people who work their. Not that I will not go back there again, I will tell every body who asks me not to shop at this dealership. They have already lost 3 sales so far and more will be lost. Getting a new car is supposed to be fun but they make it very stressful. More

worse experience I ever had at the dealership This dealership has the the worse customer service one of the salesman walk by me I said can I ask u something and he ignored me This dealership has the the worse customer service one of the salesman walk by me I said can I ask u something and he ignored me More

BMW Sales Experience I purchased a new BMW from Santa Monica BMW and received excellent service in purchasing the car. Carmen Garay was the salesperson that assisted us. I purchased a new BMW from Santa Monica BMW and received excellent service in purchasing the car. Carmen Garay was the salesperson that assisted us. She was knowledgable in every aspect of the car. We felt she was totally honest and sincere. We visited the dealership several times in a 1 week period as well as other dealers. She never got discouraged, answered numerous questions, and I felt no sales pressure at all. After we purchased the car she continued to provide top notch service. She gave us three lessons on how to operate the many new features to us. This is probably be the last car purchase for me, but I am recommending her to all my family and friends. I hope the service department matches up to the same quality. I hope Carmen reads the reviews on Yelp. This is the first review I have ever written. More

I went in to get some engine oil and because I did not but the car from them, I was told I would have to buy the oil. This is AGAINST BMW policy and warranty & Santa Monica BMW should be ashamed of thems but the car from them, I was told I would have to buy the oil. This is AGAINST BMW policy and warranty & Santa Monica BMW should be ashamed of themselves. When I asked about that they said they were a family-owned dealership and that was their policy. Well, most BMW's are family owned so that should not make a difference. And that shouldn't matter anyway as the warranty travels with the owner, not the dealership. Again, SHAME ON YOU!!!! They should lose the right to this wonderful brand franchise. Their sales department does not treat one much better!!!! I will never give this dealership any of my business!!! And I will tell others to do the same. More

No wonder they get a failing grade form the better business bureau- rather go to Bev Hills or all the way to ventura than deal with the poor service, dishonesty and ripoff prices. These guys are a jo business bureau- rather go to Bev Hills or all the way to ventura than deal with the poor service, dishonesty and ripoff prices. These guys are a joke! More

Beware, beware. I wish i had paid attention to the Beware, beware. I wish i had paid attention to the previous reviews. I usually do not shop around, that is my right but I do not have the time Beware, beware. I wish i had paid attention to the previous reviews. I usually do not shop around, that is my right but I do not have the time for it. 3 years ago i just walked in and bought 2 cars from this dealer. No bargaining at all, did not have time. About service department i have no complains. This time as a repeat customer, with check book at hand needing a car immediately I went in, the sales person (Artur) a reluctant impatient person that hardly lifts a finger quoted prices that were way higher than the ones published in LA times by the Beverly Hills dealership. When asking why he called them cheaters that just want clients to walk in their stores, when I said let me go there and check if you are right, he started getting mad and raising his voice and even saying that he will not let us leave! Bullying me and calling names right before my wife, other sales personnel and the manager dropped their heads pretending its non of their business. One just whispered an apology and calling his behavior shameful, without daring saying anything openly. Without a doubt its hard to not have a great successful business as BMW Santamonica, because of the brand and the location , but these guys can manage ruining it. More