Santa Monica BMW

We enjoyed (yes, enjoyed) our experience leasing an X5 with Adam Sahyouni this past month. We meet him several times and, each time, found him to be direct and honest with clear explanations and confiden with Adam Sahyouni this past month. We meet him several times and, each time, found him to be direct and honest with clear explanations and confident salesmanship -- all this he infused with warmth and humor. Beyond his initial interactions, he has continued to help us navigate a nettlesome kink in the car which seems difficult to fix; he has been very clear that he wishes to stand behind his product. Honestly, he has made us feel that someone will have our back during an uncomfortable service experience. This is our third BMW, the previous ones leased from an outside company which prides itself on its service. During two test drives, Adam easily won our business and we look forward to the opportunity to refer anyone we know to him. Who knew buying a car could be such a good, easy experience?! We have never previously done a review but felt compelled to in this case as it really was such a surprisingly smooth process. More

Buying my certified pre-owned 3 series from Artour Timerhanov was such an easy experience. Personable and knowledgeable, Art made the decision to buy from Santa Monica very easy. I didn't feel like I Timerhanov was such an easy experience. Personable and knowledgeable, Art made the decision to buy from Santa Monica very easy. I didn't feel like I was getting "sold" something but that he wanted to get me in a vehicle that I wanted and that I would be happy with for the long haul. I usually hate the process of buying a car but Art made it much easier than I've ever had before. I recommend you seek out Art the next time you're in the market for a new or pre-owned car. More

What an experience!! I leased a 128i. It was so easy and perfect dealing with Lorelei and Hans. They really made the transaction pleasant and seamless. I HIGHLY recommend doing business with Santa Mon and perfect dealing with Lorelei and Hans. They really made the transaction pleasant and seamless. I HIGHLY recommend doing business with Santa Monica BMW!!! More

I have been to numerous BMW dealerships across LA and in Miami and Arizona, this is by far the worst. Rude service, and rip off prices. Avoid at all costs. Miami and Arizona, this is by far the worst. Rude service, and rip off prices. Avoid at all costs. More

My experience was unexcelled from the courtesy and friendliness to the shuttle service. Chris Myers, though he must interact with many people every day was as pleasant and helpful as he could be. I friendliness to the shuttle service. Chris Myers, though he must interact with many people every day was as pleasant and helpful as he could be. I have never had a better experience with any service department! More

Extremely dishonest organization. They tried as hard as possible to deny warranty, despite previous BMW dealership arguing for the validity of warranty. Prices horrifically inflated beyond actual costs for possible to deny warranty, despite previous BMW dealership arguing for the validity of warranty. Prices horrifically inflated beyond actual costs for parts and actual hours required by competent mechanics. More

The sales and the service at this dealership are equally terrible. There is a certain breed of dishonesty here - and the lies have been repeated so many times that they can't distinguish the truth anymore. terrible. There is a certain breed of dishonesty here - and the lies have been repeated so many times that they can't distinguish the truth anymore. I didn't buy my car here but I tried to. Ended up going elsewhere. So, after I got my new car, tried to service here as well. And that is what brings me to this review. These people are so unhappy and horrible. This place needs to go and be taken over by honest individuals. Why is this even tolerated?? More

Lorelei is wonderful to work with, and made the whole process of getting a new car easy and painless. She goes out of her way to provide excellent customer service and someone that we will definitely wo process of getting a new car easy and painless. She goes out of her way to provide excellent customer service and someone that we will definitely work with again, and refer people to. Thank you Lorelei! More

Excellent service dept!! Took car in for service and was a pleasure to deal with everyone at the dealer. Purchased accesories from parts boutique which was exceptionally organized and clean! a pleasure to deal with everyone at the dealer. Purchased accesories from parts boutique which was exceptionally organized and clean! More

Lorelie is an outgoing, hardworking, kind and amazing woman and salesperson. She went out of her way to accommodate my crazy schedule, to find me the exact color and make of car I wanted and made leadin woman and salesperson. She went out of her way to accommodate my crazy schedule, to find me the exact color and make of car I wanted and made leading a new car an awesome and enjoyable experience. She was also very trustworthy and honest--and I'm definitely going back to her for my next car!! More