Santa Monica BMW - Service Center

Provided a phone number that no one answers to call regarding your service. No one is apologetic, or even cares. regarding your service. No one is apologetic, or even cares. More

Easy to make appointment, friendly and helpful service advisor, car was ready on time- only issue was waited too long for them to bring me the car once at the service center for pick up- I thought they lo advisor, car was ready on time- only issue was waited too long for them to bring me the car once at the service center for pick up- I thought they lost my car. More

Very grateful for fabulous service from Santa Monica BMW. Bill Evans got me in and out in short timeframe and explained the work and pricing in a way I could really understand. So appreciative for their Uber Bill Evans got me in and out in short timeframe and explained the work and pricing in a way I could really understand. So appreciative for their Uber service, also. More

i though chris did an ex ellent job with communication and getting car ready same day! communication and getting car ready same day! More

Can't say enough amazing words by Jose (shop foreman). He went above and beyond when they couldn't find the issue with my car for weeks. We had some issues along the way with the car, but him and the serv He went above and beyond when they couldn't find the issue with my car for weeks. We had some issues along the way with the car, but him and the service managers made me feel very comforted and made sure I left beyond happy! Grateful for this team. More

Did not check properly my request for tire puncture. I had to go other place to fix it. I had to go other place to fix it. More

They are accommodating and quick. I am able to make appointments that work with my schedule. I like that I can either get a loaner car or Uber when work is being done. I am able to make appointments that work with my schedule. I like that I can either get a loaner car or Uber when work is being done. More

Cesar Alexander Pleitez at Santa Monica BMW went above and beyond during my service appointment today. He patiently answered all my questions about the repairs, explaining everything in clear and concise and beyond during my service appointment today. He patiently answered all my questions about the repairs, explaining everything in clear and concise terms. His kind and respectful demeanor put me at ease throughout the process. The entire staff was incredibly efficient, getting my car serviced and ready to go much faster than I expected. Thanks to Cesar and the team, I left feeling confident in my BMW and grateful for the exceptional service. Highly recommend Santa Monica BMW! More

My car broke down the day I brought it home then they fixed it and it broke down again which they said I had to pay another 2k after paying 8k they never gave me a detailed explanation what they did. The fixed it and it broke down again which they said I had to pay another 2k after paying 8k they never gave me a detailed explanation what they did. They did tell me that they triple check the car but it still broke down. They didn’t have a loner car and I had to rent a car. They don’t know how to repair cars and charge over the top amount. It’s a farce! More

Always happy with the customer service at SM BMW, very professional with excellent service, they never disappoint professional with excellent service, they never disappoint More