Santa Monica Buick GMC - Service Center

Service department was the absolute worst. After Armando had my sierra duramax denail for a combination of 95 days, multiple false diagnosis's and multiple parts changed, the vehicle to this d After Armando had my sierra duramax denail for a combination of 95 days, multiple false diagnosis's and multiple parts changed, the vehicle to this day still has the same problem. I've reached out to management, Tony Plett, multiple times to discuss with no response. 0 for customer satisfaction. You can read my whole review on Santa Monica GMC page. You just can't ignore your customers! More

He’s a good guy. No extra tricks, just about his business. Genuine interest in what is best for you and your family, not just out for a deal. Don is great to work wit No extra tricks, just about his business. Genuine interest in what is best for you and your family, not just out for a deal. Don is great to work with. More

Armando and his team were were very accommodating taking care of my vehicle and finishing the job with a timely fashion. The mechanic that worked on my ZR2 was very clear explaining and advising me.Thank yo care of my vehicle and finishing the job with a timely fashion. The mechanic that worked on my ZR2 was very clear explaining and advising me.Thank you so much! More

Hands down, the best customer service I have ever experienced at a dealer. The service writer was great, and kept me updated on the status of my car. The concierge was a delight to deal with too. I h experienced at a dealer. The service writer was great, and kept me updated on the status of my car. The concierge was a delight to deal with too. I had to leave my car with them, but they were so kind to offer complimentary Alto ride both from and back to the dealership. I will definitely bring my car back for service in the future! More

They don’t give you any information about your car status until you call to know about it bad communication until you call to know about it bad communication More

My car had problems with the driver side door not unlocking so I went to the Santa Monica Dealership. After paying $200, the diagnosis was that the "entire door locking mechanism had to be replaced unlocking so I went to the Santa Monica Dealership. After paying $200, the diagnosis was that the "entire door locking mechanism had to be replaced at a cost of $1350". This included $750 for parts and the balance for labor at a cost of $279/hr. Since the door was still working intermittently, I decided not to it fixed at the time. When the door lock stopped working completely, I again called the dealer. Scott, supposedly the manager, said that they would "have to charge for another diagnostic fee of $279 because the first one was done some months ago". When I protested (after all nothing had changed with the car), he backed off but said they would "not apply my initial $200 fee" to the upcoming repair. THis was in total contradiction to what I was initially told (and is the normal policy ). So I left. In the mean time, I watched a couple you tube videos which suggested that the problem might simply be that the door lock pressure PAD needed to be replaced. I immediately ordered it from Amazon and replaced the part. Do you know what this cost?! The part was only $20 and I did not charge for my labor of 20 minutes to install!! The "technician" would have seen the problem in 5 MINUTES and would have spent minutes ..not HOURS to replace a $20 part. More

Very accommodating staff. Made an appointment for my car and were ready to take the car in. I needed new tires, which took overnight delivery. But the car was ready promptl Made an appointment for my car and were ready to take the car in. I needed new tires, which took overnight delivery. But the car was ready promptly the following day. Excellent service for GM products, not just Buick or GC< More

Horrible service, went to Santa Monica Buick from the valley in traffic, waited 6 hours and all they did was oil change for $250. We had a list of items we asked to be checked and a recall that needed t valley in traffic, waited 6 hours and all they did was oil change for $250. We had a list of items we asked to be checked and a recall that needed to be addressed. Nothing was done! We came back to the dealer at the 6th hour, waited an additional 30 minutes for the oil change to be completed. We left a message for the general manager with our concern and did not even receive a call back. Will never be going back to Santa Monica Buick or recommending anyone to go there ever again. More

Very very bad customer service and to expensive, no parking, never. Very very bad service parking, never. Very very bad service More