Santa Monica Ford Lincoln

Sales person, William, was excellent. Knowledgeable, not pushy and made the purchase of the vehicle a pleasure. I hope the service department is the same. Knowledgeable, not pushy and made the purchase of the vehicle a pleasure. I hope the service department is the same. More

This is worst dealer experiance in 40 years. I.paid for 2 each F350 trucks in Jamiary 2025. O jave not been able to use the vecholce as of today as im still pemdinganufactirer Certificates of Or I.paid for 2 each F350 trucks in Jamiary 2025. O jave not been able to use the vecholce as of today as im still pemdinganufactirer Certificates of Origin in order to register the trucks in my state. The trucks have nern.parked at our facilities forb4 months while we pay intetest on.the loan. Despote multiple emails, voice mails lefft on Sales Manager phone, no redponse. I calledd yesterday frustrated of the poor service and the sales manager hung up on me. He blames the salesman who left and now blaming the factory, despite him knowing of this issue for 1 month. More

I leased a Mach E from this dealership back in Dec 2024. The sales person, Natalie Munoz, made me a decent deal for the vehicle that included an at home charger with installation included. At the time of The sales person, Natalie Munoz, made me a decent deal for the vehicle that included an at home charger with installation included. At the time of sale, she said it could take several months for the charger and installation. After a month, I called and she said that Ford would be reaching out eventually with details. After several months, I called Ford directly and they reached out to the dealer and I had the installation process started that day. The installer came to my house yesterday and asked where the charger was. I called the dealership back and their general manager, Tony Rehn, tells me that I was given a good deal on the car and I should not expect a charger too. I am waiting to hear if Ford corporate has a different stance, but Tony told me that this was Santa Monica Ford's stance. I hate giving bad reviews, but if this doesn't deserve one I don't know what does. Beware of an of their promotions and I highly recommend recording any "deals" they make. More

Excellent sales team. Sam Markovich is very knowledgeable and conscientious. Looking forward to a long term partnership. Sam Markovich is very knowledgeable and conscientious. Looking forward to a long term partnership. More

My overall experience was not bad. However, I was disappointed that my vehicle was delivered without any gas, which was inconvenient. Additionally, I discovered that the rim of the fir However, I was disappointed that my vehicle was delivered without any gas, which was inconvenient. Additionally, I discovered that the rim of the first tire was broken, which should have been checked before delivery. These issues took away from an otherwise decent experience. I hope they improve their inspection and delivery process in the future. More

Santa Monica Ford Kept My Raptor for a Month, Ruined It, and Tried to Charge Me for Their Mistakes If you value your time, money, and vehicle, STAY FAR AWAY from Santa Monica Ford. They completely wrecke and Tried to Charge Me for Their Mistakes If you value your time, money, and vehicle, STAY FAR AWAY from Santa Monica Ford. They completely wrecked my 2021 F-150 Raptor during a transmission repair, held it for nearly a month, and then had the audacity to try and charge me for the damage they caused. Here’s the nightmare they put me through: I took my truck in for a transmission repair, which required them to remove the skid plate. After keeping my truck for almost a month, they finally gave it back—but something was clearly wrong. I took it back so they could diagnose the new noise that started after their repair, and they had the nerve to try and charge me a $150 diagnostic fee—for an issue they created! At that point, I had enough and took my truck to another Ford service center, where I found out: • Santa Monica Ford stripped the bolts when reinstalling parts. • They damaged the undercarriage during the repair. • The flywheel might be compromised due to their careless work. • They tried to charge me nearly $500 for a skid plate replacement—when they were the ones who removed it in the first place! And to top it all off, their negligence may have caused enough damage that I might need a full engine replacement. Awful Customer Service on Top of Incompetent Repairs I pay for an extended warranty, which includes a rental car, yet Santa Monica Ford never even offered me one—even though they held my truck hostage for almost a month. Instead, I was left without a vehicle while they completely butchered the repair. Final Verdict: Santa Monica Ford is a disaster. • They do not know what they’re doing. • They will charge you for their own screw-ups. • They don’t take accountability. Thankfully, another Ford dealership is fixing the mess for free, but I shouldn’t have had to go somewhere else to clean up Santa Monica Ford’s negligence. Avoid this place at ALL COSTS. If you value your time, money, and vehicle, go anywhere else. More

Very efficient and professional sales team. Respectful of our time and easy to deal with. Respectful of our time and easy to deal with. More

Nick went above and beyond to make my buying experience a positive one — he even delivered the vehicle to me in Newport Beach! positive one — he even delivered the vehicle to me in Newport Beach! More

They lied to me about the service they were doing to my car. My car is waiting for a fix for the charging of the electric battery. I was told by two different people that it was the fix! Now my car motor car. My car is waiting for a fix for the charging of the electric battery. I was told by two different people that it was the fix! Now my car motor is so loud. More