Santa Monica Ford Lincoln

Excellent, fast, friendly service Excellent customer service. I had my car in the service dept for regular maintanence. My advisor was friendly, helpful, and was able to answer all my Excellent customer service. I had my car in the service dept for regular maintanence. My advisor was friendly, helpful, and was able to answer all my questions. Work was compleated even sooner than expected, and I got a call that it was compleated and I could pick up the car. I would highly recommend SM Ford to my friends and family. More

Quality service They get the job right the first time, they offer a free rental car (but I didn't need it) and the work is done in a timely manner. Ps I love my CMa They get the job right the first time, they offer a free rental car (but I didn't need it) and the work is done in a timely manner. Ps I love my CMax! More

Great lease experience Process was very open and honest. I felt that we received a fair deal and weren't pressured into anything. Went very smoothly and quickly! Process was very open and honest. I felt that we received a fair deal and weren't pressured into anything. Went very smoothly and quickly! More

Buyer Beware I was told I could get a decent lease on a 2017 fusion energy platinum edition and, at the urging of a friend who knew the dealership, signed a lease I was told I could get a decent lease on a 2017 fusion energy platinum edition and, at the urging of a friend who knew the dealership, signed a lease agreement. I was promised a government discount, which was later denied after I had signed a lease agreement (apparently SM Ford chooses which departments are eligible for discounts, I've been told by other dealerships, even Ford, that my discount was valid). One week later, when I was to pick up the vehicle, I was told it "wasn't ready" and asked "why are you here, we weren't expecting you". Obviously, they'd forgotten my appointment and simply failed to ready the vehicle. Aside from making last minute corrections (scratching odometer mileage, attempting to inflate the agreed-upon rate based on a last minute "credit check", and spending 4 hours stalling), I was given a vehicle that I was fairly sure did not match the one I'd signed up for. I was told my car would not drive properly without the "ford app" and, after being asked for a larger down payment than agreed-upon, did install the app. It immediately caused issues with my phone. Due to the nature of my work, I keep my phone and its contents private. I explained this to Kevin, their service guy who took my phone from my hand and attempted to connect it to the vehicle. I explained in no uncertain terms that his behavior was unacceptable and I absolutely was uninterested in his App, his service, and his attitude. He offered me a free tank of gas, and while at the gas station, connected my phone to the car without my permission. I'd about had it, but was told that despite California law, this dealership doesn't offer a "cooling off period". My credit card information was also used to obtain a Sirius satellite radio package I did not want and the brilliant people at SM ford misconfigured my on-board call features (I had turned off my phone by this point in disgust) so that the vehicle accidentally triggered an 11 (eleven) hour call to 911 emergency services. Because voice control was on mute, and I was told they "didn't have time, come back later" regarding my car tutorial, I was entirely unaware of this until the next day. The car was also not as advertised. About 1900K over Kelley Blue book value and simply a poor quality vehicle. A week later, the on-board computer malfunctioned and I narrowly avoided an accident on the 405 freeway. I brought the car back to the dealership explaining that I would be leaving the car with them (I had paid the deposit, first months payment, etc.) and was told should I do so, the lien against my vehicle would be sold to a third party but that if I only waited one more day, I'd finally get the license plates that had been promised earlier. The car has been nothing but trouble, the dealership is uninterested in addressing its own mistakes and has no problems misrepresenting their inventory, falsifying discounts, and being absolutely unprofessional throughout. The general manager, when I demanded the original lease price be honored, glanced at my watch (how appropriate) and said "you can clearly afford to pay a little more". How professional. I am currently in the process of attempting to reconcile these issues with Ford North America, but having little luck. I would never lease or buy a car from this location again, and it has, frankly, soured me on the Ford brand entirely. Perhaps a company able to find and deal with the lien (I was alternately told it was held in New York, and then Georgia) will accept this inferior vehicle as a trade-in. Worst car-buying experience of my life and I will never for any reason use this dealership. More

False representation of car condition. Promised to send DVD. Asked the salesman if the car had dents.He assured me that it had none. When I received it,it had minor and one big dent on the front left fender. He Asked the salesman if the car had dents.He assured me that it had none. When I received it,it had minor and one big dent on the front left fender. He promised to snd the navigation DVD and never did. Since December 11 2016 I Have been calling him never answers. I needed the title and the DVD. I called the the sales manager,the business office,the internet manager, the main manager. Two of them promised to look into the matter and call me back. All my calls went to the answering machine. It is now two months and I am waiting for someone who has the courtesy to call back. The dent and scrape on the wheel will cost $ 500 . This is a brief synopsis of my experience. Salam Aboujaoude More

Attitude up to where sun doesn't shine. Bad service, attitude problem, rude, unprofessional, and all of the recepies to not want to take my business there ever again. I gave 1 star because I Bad service, attitude problem, rude, unprofessional, and all of the recepies to not want to take my business there ever again. I gave 1 star because I had no option of giving 0. More

No Match! I received a True Car certificate for this dealership for a new Ford Edge; I was contacted by one of their internet salesmen and was issued 2 quotes w I received a True Car certificate for this dealership for a new Ford Edge; I was contacted by one of their internet salesmen and was issued 2 quotes which neither quotes included the True Car pricing. The dealers quotes only included the MSRP minus the rebates. My issue is, they are not actually using the True Car price but, hiding behind the rebates off the MSRP. If you are NOT truly participating in the True Car pricing program, please don't waste the consumers time. More

bad sales service never answered my question and quote, very unprofessional, , so I guess you are too busy to sell cars, no problem, we bought chevy instead, cheaper be never answered my question and quote, very unprofessional, , so I guess you are too busy to sell cars, no problem, we bought chevy instead, cheaper better and great services and sales over at chevy More

Quick and simple Worked the deal online with Victor, very responsive and quick. Went in, car was ready and cleaned, sign paperwork and walked out about 2 hours later. Worked the deal online with Victor, very responsive and quick. Went in, car was ready and cleaned, sign paperwork and walked out about 2 hours later. More

Bad customer service and also unprofessional I took my 2015 Lincoln MKZ in because of a recall and also for the rear camera not working. Asked for a loaner. I was told that I am not entitled to o I took my 2015 Lincoln MKZ in because of a recall and also for the rear camera not working. Asked for a loaner. I was told that I am not entitled to one, which is not the case according to the Lease documents. I was told that most likely the camera does not work because I pair my I-phone 6 with the car. I left the car there and ask for a ride back to my house. I was told by the driver after giving him my address that according to Co policy the limit is 5 miles. I told him that I am not sure about the exact distance, but I think it is around 5 miles. We got on the highway and after less that 10 minutes he told me that he thinks it is over the 5 miles and he will have to drop me off. I asked him to exist the freeway which he did and I had to continue to walk from the exit back to my home. I was very upset. When I came back they said it is the phone that caused the problem and I should get in touch with Apple. There system is based on Microsoft. He said that they re-set the system and it is working fine now. When I got back to my house and tried to back into my Garage the camera did not work again. I called Lincoln "In Vehicle Technology" Tec. support and I was told by them that this not true. The phone has nothing to do with the camera and that the dealership did not follow protocol. They should have call Tec Hot Line before they reset the system. I leased this car with safety in mind and having the rear camera was one of my main consideration. Don't buy a car from them and never take it for service there. You will be disappointed and upset like me. More