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Santa Monica Ford Lincoln

Santa Monica, CA

Overview
Reviews
Vehicles
4.0
147 Reviews
Welcome to Santa Monica Ford, your premiere destination for the latest Ford models and top-quality pre-owned cars and trucks. Our inventory includes a diverse range of new and used Ford, ensuring that every driver finds a vehicle that meets their individual needs, preferences, and budget. From sleek, powerful Mustangs to rugged F-150 trucks to family-friendly Ford Escapes, we've got something on our lot for every lifestyle.
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1402 Santa Monica Blvd

Santa Monica, CA

90404

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Showing 147 reviews

January 07, 2025

They really work with and for the customer. You feel safe and trust the team. This was the best car buying experience I’ve ever had in my experience. This marks the 9th vehicle I’ve ever purcha More

by srmartinez05
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wendy, Kevin and Simon.
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December 26, 2024

I was able to schedule my appointment the same day I called,, the work was finished sooner than estimated and they even delivered my vehicle to my house which I was not expecting. I was very pleased. I More

by MPerkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Zepeda
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December 23, 2024

Santa Monica Ford Lincoln provides excellent service with negotiable contacts and cars of your dreams. More

by Johnny Mancuso
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Corry Baum
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December 19, 2024

Very poor service and they don’t know their own car! I have a Mach-E and they don’t understand how it works. More

by Stephanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Corry Baum
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Dec 19, 2024 -

Santa Monica Ford Lincoln responded

Hello Stephanie, my name is Jason Cook and I am one of the managers here at Santa Monica Ford. I do apologize for any inconvenience that this last visit may have caused you and would like to improve on that. Would you mind giving me a call here at the dealership (310) 451-1588 so that I can understand more about the situation. I really do want to hear from you and do my best to make things right. I appreciate your time and look forward to speaking to you.

December 03, 2024

Sales staff is polite and facility is clean and nice. Good selection of cars. I rated one star because I had to walk away from a deal where the terms were changed last minute to raise the price above wha More

by Disappointed.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I don’t have the managers name who changed the deal
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Dec 03, 2024 -

Santa Monica Ford Lincoln responded

Hello, my name is Jason Cook and I am one of the managers here at Santa Monica Ford. I am very sorry to hear that you had that type of experience here. Would you mind sharing more information about the interaction where I can see how I can correct it. Is there a possibility of calling me at the store tomorrow any time after 10am so that I can learn more. I apologize for any inconvenience and appreciate your feedback. I look forward to hearing from you.

Dec 03, 2024 -

Disappointed. responded

Hi Jason - thanks for reaching out - I really appreciate it. I'd be happy to talk on Wednesday afternoon sometime. I would reach out to your salesperson - Sam -- he was involved with the transaction and would have most of the details and who was involved. He was great and accommodating -- I believe he got caught up in the middle of the transaction between me and the two managers involved (I apologize I don't remember their names). My number is 310.809.6883. -Arnold Nowinski

December 02, 2024

Great service. They picked up my car at house and dropped it off when they were done. Fast and efficient. More

by szipper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corry Baum
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November 28, 2024

Highly recommended, extremely professional. Super fast and gave me an amazing deal. Ask for Brian or Sam. More

by ugooliva64
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian, Sam and Benny.
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November 27, 2024

Mislead me about features on car and lied about recalls on the model I wanted More

by larachavez
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Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Anthony, Corry Baum
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November 11, 2024

I love Santa Monica Ford. We have purchased three Fords and serviced four Fords here. They have been great through the years. This dealership has the best people and some have More

by thegleitmans.ca
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Lane, Wade, and others, Corry Baum
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November 04, 2024

I was treated like a star by every employee I came in contact with. Great experience. More

by seramouth
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Lane, Simon K, ....
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