Santa Monica Ford Lincoln

If I could leave less stars I would. I did a lease buy out at this dealership on Oct 20. Unfortunately, my next lease payment was scheduled for Oct 22 and it was too late to cancel th I did a lease buy out at this dealership on Oct 20. Unfortunately, my next lease payment was scheduled for Oct 22 and it was too late to cancel that payment. I was assured that it would be easy to get a refund for that final payment as it should never have occurred. Santa Monica Ford has been trying to give me a partial refund for weeks. I've called Ford Credit multiple times and they have adamantly assured me that I am owed a refund in the full amount from the dealership. The dealership is telling me they only owe me the partial amount. It is now Nov 14 and there has been no resolution. I have called multiple times nearly every day and am only able to get ahold of them once every 1-2 weeks. They do not respond to voicemails either. It is getting ridiculous at this point. Also, at this point they are fighting me over $92. It has nothing to do with the money, it is the principal. Specifically, it is Tommy i sales, Kevin in finance and Alexis in the business office who have been the slow down. Horrendous. More

Just bought the new Mustang Mach-E this weekend and had a great experience with the dealership. The sales person, sales manager, and finance person were all great and very helpful. The transaction was very great experience with the dealership. The sales person, sales manager, and finance person were all great and very helpful. The transaction was very straightforward and they were very upfront and open about everything, which is often not the case when buying a car. But SM Ford made the process pretty great and I'd use them again and I highly recommend them. More

I’m going to make sure I tell everyone to NOT EVER buy a car here. I let myself get sucked into all the flattery and “special” treatment and ended up taking the biggest screwing I’ve ever experienced on a c car here. I let myself get sucked into all the flattery and “special” treatment and ended up taking the biggest screwing I’ve ever experienced on a car deal. I was flat out lied to by my salesman repeatedly. I trusted what I was told but found out later it was lies. After discussing it with them over the phone and promised a call back from management, I haven’t heard another word from them. If you like being lied to and cheated and ignored, this is the place to go. More

The mobile oil change I received was excellent! Mark, the guys were here right on time, performed the service and cleaned up beautifully… Excellent excellent service Mark, the guys were here right on time, performed the service and cleaned up beautifully… Excellent excellent service More

Santa Monica Ford is the Most Awesome Car Dealer. Eddy (salesperson) and Tommy (sales manager) were truly supportive. My purchase was completed in a timely manner. Thus, based on my car’s buy Eddy (salesperson) and Tommy (sales manager) were truly supportive. My purchase was completed in a timely manner. Thus, based on my car’s buy positive experience, I feel confident in recommending this dealership to anyone who is in the market looking to buy a high-quality car performance. Thanks for all the help & excellent customer service. More

The purchase never happened. This is a transaction that took place in person at the Santa Monica Ford Lincoln dealership on 08.26, where I spent most of my day. There was no This is a transaction that took place in person at the Santa Monica Ford Lincoln dealership on 08.26, where I spent most of my day. There was no attempt at keeping me up to date on the transaction. I called to get an update. The delay I was told was caused by the battery which needed replaced (on a brand new car) and on financing. Today, 09.07, I still have not heard from the dealership. Apparently they don't care about the customer relationship. More

They didn't keep the promises when I purchase the vehicle Didn't check the tire pressure Didn't check the tire pressure More

All the service technicians (Naomi, Shawn/Shavin and younger African American female), I can’t remember her name that assisted me from the time that I called on the phone to the point when I brought my younger African American female), I can’t remember her name that assisted me from the time that I called on the phone to the point when I brought my car in for service. They listened to my concerns and explained what was going to happen and estimate time on when or how long my wait would be. I even got a complimentary card for coffee. And I appreciate the mechanic as well in finding out what the issue was and being able to repair it so I feel safe in driving my vehicle on the road and back home to Arizona when I return. More

Very efficient and job well done! Great communication and friendly. Always a pleasure to work with! Great communication and friendly. Always a pleasure to work with! More

Nice upgrade from their old location, it was about time! Nothing wrong with a shiny new toy! Nothing wrong with a shiny new toy! More