Santa Monica Ford Lincoln - Service Center

All the service technicians (Naomi, Shawn/Shavin and younger African American female), I can’t remember her name that assisted me from the time that I called on the phone to the point when I brought my younger African American female), I can’t remember her name that assisted me from the time that I called on the phone to the point when I brought my car in for service. They listened to my concerns and explained what was going to happen and estimate time on when or how long my wait would be. I even got a complimentary card for coffee. And I appreciate the mechanic as well in finding out what the issue was and being able to repair it so I feel safe in driving my vehicle on the road and back home to Arizona when I return. More

Very efficient and job well done! Great communication and friendly. Always a pleasure to work with! Great communication and friendly. Always a pleasure to work with! More

New Location / Operation scale down / Horrible Experience with Shawn Rose (arrogant and not service oriented at all) Been a client with them for 3 years servicing my two vehicles and dealing with Greg Sar with Shawn Rose (arrogant and not service oriented at all) Been a client with them for 3 years servicing my two vehicles and dealing with Greg Saray who has always been great. Two days ago, I came in to their new location and dealt with Shawn Rose who told me that since they scaled down operations, they needed two days to service my car that had the Engine Alarm on. Since I cannot leave my car for two days, I made an appointment for another day so it could be service then. When I showed up, I was told that they needed two days to service my car again! Unbelievable! I explained that this was not possible and this is why I had made an appointment to be told that I was wrong and was told that it would still take two days! I know that this was untrue as I would never have agreed to this since I need my car every day! Shawn Rose was arrogant, only insisted that I was wrong and offered no solution! Good thing that they scaled down as I will NEVER AGAIN go back to this Service Center and will bring my business elsewhere! More

Yes I was a customer Santa Monica Ford I'm not happy with the service department . Troy and gray is so Disrespectful. They mess my truck up worth and what talk now keep Hanging the phone up.Could someone ple the service department . Troy and gray is so Disrespectful. They mess my truck up worth and what talk now keep Hanging the phone up.Could someone please give you a number to call because they won't give me a number to call. I do have a lawyer working on the case and I'm new to California and we haven't made no money because I truck is our business so they ripped us off floor More

The service department support representative was so rude and unhelpful that I decided to have the car repaired at another dealership after buying the parts. and unhelpful that I decided to have the car repaired at another dealership after buying the parts. More

Efficient and honest. My next visit will be more substantial. The invoice was accurate and the recommendations reasonable. I am making plans on going back to complete the service. substantial. The invoice was accurate and the recommendations reasonable. I am making plans on going back to complete the service. More

My in car communication was not working with voice commands which definitely makes it much safer for the driver to speak on the phone or send text messages and Shawn the Service Advisor had the techni commands which definitely makes it much safer for the driver to speak on the phone or send text messages and Shawn the Service Advisor had the technician Jose who also has an Android phone fix it. Great experience More

Satisfied I've been bringing my Ford Escape Hybrid to Santa Monica Ford Lincoln for 7 years. I'm a very satisfied customer! Anytime there are issues they resolv I've been bringing my Ford Escape Hybrid to Santa Monica Ford Lincoln for 7 years. I'm a very satisfied customer! Anytime there are issues they resolve them quickly. More

Service is perfect. Facilities not. Cramped 20th century quarters. The whole thing is in desperate need of demolishing and building a brand new dealership w/service on the same square fo Cramped 20th century quarters. The whole thing is in desperate need of demolishing and building a brand new dealership w/service on the same square footage. Mario and associates should be awarded a medal of honor for being able to do their job properly and professionally in those conditions. Will return for best customer service. Alex More

Service Advisor Greg Greg took care of the issue and waited for me to get to dealership to go over everything. Problem was solved and I left very happy. Greg took care of the issue and waited for me to get to dealership to go over everything. Problem was solved and I left very happy. More