Santa Monica Ford Lincoln - Service Center

Great service! I brought my 2017 Expedition in for service and my service advisor was Mario Rea. He gave me an estimate for oil change and multi-point inspection. W I brought my 2017 Expedition in for service and my service advisor was Mario Rea. He gave me an estimate for oil change and multi-point inspection. When I asked if the vehicle needed anything else, he said it might need 2 air filters but he would have the mechanic check them before he replaced them. When I asked if I could get a spare key made, he took care of it. I am very happy with the service at SM Ford. Mario Rea is courteous, efficient and professional. The total bill and wait time were what I was told they would be. Great job by all. Thanks much! More

Service Good intake with short wait to see Greg the service advisor. Finished on time and looks like a well done job.Disappointed on my initial visit last ye Good intake with short wait to see Greg the service advisor. Finished on time and looks like a well done job.Disappointed on my initial visit last year but quite pleased this time More

Lincoln 2016 I have gotten 2 cars from this dealership. They have been exceptional. My car is my work therefore everything is time sensitive. They have always met I have gotten 2 cars from this dealership. They have been exceptional. My car is my work therefore everything is time sensitive. They have always met my time challenges and the car was received and performed without a hitch!! Thank you 😊 More

It is always wonderful to take my car for service When I come to Santa Monica Ford it is always a wonderful experience. From Mario to the ladies cashier to the men that bring you your car 🚙 They a When I come to Santa Monica Ford it is always a wonderful experience. From Mario to the ladies cashier to the men that bring you your car 🚙 They are professional and always greet you with a smile. More

Fabulous service---as always! Easy to make an appt, check in, get a rental car and be on my way. Appreciate the staff in service so much! Outside staff also watchful that I did Easy to make an appt, check in, get a rental car and be on my way. Appreciate the staff in service so much! Outside staff also watchful that I didn't wait too long and tall black service man (didn't get his name but he is always there) ended up driving me to rental car personally so I wouldn't have to wait any longer. Such a gracious man. Mario always a pleasure to see. More

Excellent, fast, friendly service Excellent customer service. I had my car in the service dept for regular maintanence. My advisor was friendly, helpful, and was able to answer all my Excellent customer service. I had my car in the service dept for regular maintanence. My advisor was friendly, helpful, and was able to answer all my questions. Work was compleated even sooner than expected, and I got a call that it was compleated and I could pick up the car. I would highly recommend SM Ford to my friends and family. More

Quality service They get the job right the first time, they offer a free rental car (but I didn't need it) and the work is done in a timely manner. Ps I love my CMa They get the job right the first time, they offer a free rental car (but I didn't need it) and the work is done in a timely manner. Ps I love my CMax! More

Attitude up to where sun doesn't shine. Bad service, attitude problem, rude, unprofessional, and all of the recepies to not want to take my business there ever again. I gave 1 star because I Bad service, attitude problem, rude, unprofessional, and all of the recepies to not want to take my business there ever again. I gave 1 star because I had no option of giving 0. More

Bad customer service and also unprofessional I took my 2015 Lincoln MKZ in because of a recall and also for the rear camera not working. Asked for a loaner. I was told that I am not entitled to o I took my 2015 Lincoln MKZ in because of a recall and also for the rear camera not working. Asked for a loaner. I was told that I am not entitled to one, which is not the case according to the Lease documents. I was told that most likely the camera does not work because I pair my I-phone 6 with the car. I left the car there and ask for a ride back to my house. I was told by the driver after giving him my address that according to Co policy the limit is 5 miles. I told him that I am not sure about the exact distance, but I think it is around 5 miles. We got on the highway and after less that 10 minutes he told me that he thinks it is over the 5 miles and he will have to drop me off. I asked him to exist the freeway which he did and I had to continue to walk from the exit back to my home. I was very upset. When I came back they said it is the phone that caused the problem and I should get in touch with Apple. There system is based on Microsoft. He said that they re-set the system and it is working fine now. When I got back to my house and tried to back into my Garage the camera did not work again. I called Lincoln "In Vehicle Technology" Tec. support and I was told by them that this not true. The phone has nothing to do with the camera and that the dealership did not follow protocol. They should have call Tec Hot Line before they reset the system. I leased this car with safety in mind and having the rear camera was one of my main consideration. Don't buy a car from them and never take it for service there. You will be disappointed and upset like me. More

Over priced and as a long time customer felt duped. Over priced,will suggest premature unnecessary repairs. Also had a 3 pm appointment for smog check and Daniel acted like it was a huge inconvenience. Over priced,will suggest premature unnecessary repairs. Also had a 3 pm appointment for smog check and Daniel acted like it was a huge inconvenience. More