Sarat Ford Lincoln

A few weeks ago, I called Sarat to make an appointment to have some things fixed under the Bumper to Bumper warranty. I talked to Nancy, and we made an appointment to have the car dropped off Wednesday night have some things fixed under the Bumper to Bumper warranty. I talked to Nancy, and we made an appointment to have the car dropped off Wednesday night, that way they could drive the car after it had been sitting, and been cold, to confirm the transmission issues. I agreed, and dropped the car off Wednesday night. I then took Thursday off of work, and stayed at a nearby friends house Thursday to wait for the car. Nancy never called me on Thursday, so I called twice, once at noon, and again at 7, one hour before they close. Both times, Nancy told me the car was in the shop, and they were looking at the vehicle. I told her I needed the car by the end of the day, so she said they would put everything back together, and come pick me up to get the car. When I got back to the dealership, and getting my car, I noticed that my car had the exact same mileage as when I dropped it off, down to the tenth of the mile. A few days later, I called back, and spoke to Pete in service, as Nancy was no longer employed at Sarat. Pete told me that Nancy never assigned a technician to work on my vehicle, and it sat outside all day without anyone touching it. As you can imagine, I was pretty upset that this happened. I could understand if it was a "work-in" type appointment, where they would get to it if they had the time, but this was not the case. Plus, she directly lied to me, when she said the car was in the bay being worked on, once when I called at noon, and again at 7. That clearly wasn't the case. Based on THIS experience, I would not recommend the service department to anyone. However, when I returned to have the work actually done, Pete got me a loaner car, and made the process pretty easy. This made me optimistic about returning for service work. However, when asking Pete about getting new brake pads put on the car, he told me it would be around $500. Ford is running a national promotion, pads installed for $99.95 per axle, so that would total around $200 before tax for front and rear brake pads installed. I'm not sure where the other $300 is coming from? I called Balise Ford in Wilbraham after speaking with Pete about the brake pads, and Balise told me $200 before taxes. That sounds more on par with the national Ford specials being run at this time. More

Overall fantastic service. Dan Made truck buying a pleasant and easy experience. I would recommend Dan Krupa to anyone looking for a new ford vehicle. pleasant and easy experience. I would recommend Dan Krupa to anyone looking for a new ford vehicle. More

Aaron Coon is awesome!!! Customer friendly and goes out of his way to ensure satisfaction. Dan Krupa is so thoughtful, making sure even the smallest detail is handled. of his way to ensure satisfaction. Dan Krupa is so thoughtful, making sure even the smallest detail is handled. More

All the people at Sarat Ford were very helpful in my new Lincoln purchase. Real Professionals ! Thank-you Special Thanks to Steve Kocsis that took his personal time on his day off to help. Lincoln purchase. Real Professionals ! Thank-you Special Thanks to Steve Kocsis that took his personal time on his day off to help. More

Walk in-No greeting, no "Hello, how can I help you?," just "I need your registration." I didn't have my registration because I didn't have my car because I someone had brought me there to see if t you?," just "I need your registration." I didn't have my registration because I didn't have my car because I someone had brought me there to see if they could do the service I needed that day. So: "Sit over there, and I'll get to you when I'm through here." Really? Maybe you should Google "other Ford agencies within a 10 minute drive that would love to have your customers." Which is exactly what I did. Bye-bye. More

I had a great experience at sarat ford, Jim Driscoll was very helpful, I would definitely come back to sarat ford, and I would recommend going there also very helpful, I would definitely come back to sarat ford, and I would recommend going there also More

My experience was great. The sale associate was extremely helpful and knowledgeable. They all worked on getting me into a car that I not only love but can also afford. I will recommend this dealership and th helpful and knowledgeable. They all worked on getting me into a car that I not only love but can also afford. I will recommend this dealership and this associate to anyone who asks. More

I was at a loss for what car to purchase, after stopping at a Hyundai dealer I decided to go to Sarat Ford before I signed any papers with Balsie. When I arrived I was greeted by Kevin with in moments of wa at a Hyundai dealer I decided to go to Sarat Ford before I signed any papers with Balsie. When I arrived I was greeted by Kevin with in moments of walking through the door and promptly offered water. The dealershop was much cleaner and much more well organized then Balise when sitting and discussing my needs and price range for a new car. Kevin worked with me in great detail on choosing what car, color, and features fit me. Once I decided to go ahead and lease my Focus Kevin sat with me and even filled out the majority of paper work for me because I have a broken hand/wrist. This was a huge help because right now I can barely hold a pen and I knew a lot of signing was going to be in my future. Once all the paper work and financial items were taken care of Kevin took my car to fill it up with gas and even phoned my cell phone from the gas station to offer me a Dunkin Donuts coffee on his way back. This was far aboveand beyond anything I had imagined a sales person to do. All in all my experience at Sarat Ford was excellent and I have already raved to my fellow Big Y employees about my car, the dealership but most of all my sales associate Kevin Hughes. I look forward to doing business with Sarat and Kevin for many years to come. More

I have always had great service when I 've brought my car in to be serviced. The staff has been courtious and answered all questions. The work has always been done in a timely manner. I will continue to car in to be serviced. The staff has been courtious and answered all questions. The work has always been done in a timely manner. I will continue to do business with Sarat Ford. More

I always have great service at Sarat ford. And with me living an hour and 15 min away, they alway work with me to get my car fixed. living an hour and 15 min away, they alway work with me to get my car fixed. More