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Sarat Ford Lincoln
Agawam, MA
96 Reviews
There are numerous reasons why drivers choose Sarat Ford Lincoln. Proudly serving Agawam, Springfield, Chicopee and Westfield, our teams of sales advisors, service technicians and financing experts are trained with one focus in mind: addressing each of your needs with the utmost respect, care and attention to detail.
Founded in 1929 by John S. Sarat Sr., Sarat Ford Lincoln - a distinction merited by their commitment to obtaining the highest level of customer satisfaction. The staff at Sarat Ford Lincoln believes that a professional business relationship and concern for the needs and expectations of the customer are key to their continued success.
Today, John "Jack" Sarat, Jr. and his sons Jeff, Chris, and Scott carry on the Sarat Family tradition together with the entire Sarat Ford Lincoln Team. Their full service dealership offers quality products, quality service and convenient service hours.
Sarat Ford Lincoln offers a variety of New and Pre-owned vehicles. Plans to expand Sarat's service department were realized in 1989, when a new dealership was built across the street. The original building was converted into a state of the art body shop facility. The new building has an impressive 24 bay service center that today houses a $1,000,000 parts inventory featuring many varieties of other specialty manufactures.
Sarat Ford Lincoln is a Fast Lube dealership - providing 29 minute lube, oil and filter changes without an appointment, for added convenience, the service center is open until 8 PM Monday through Thursday, 5 PM on Fridays and 8 AM - 4 PM on Saturdays.
On behalf of everyone at Sarat Ford Lincoln, we would like to thank you for visiting our web site. We offer superior sales and service for our valued customers. We are committed to serving our friends and customers and look forward to hearing from you.
Sarat Ford Lincoln truly has every one of your automotive needs covered. The only question left now is how we can best serve you. To take advantage of any one (or more) of our services, be sure to contact us today. Or, stop by and see us in person at 245 Springfield Street Agawam, Massachusetts.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 96 reviews
September 25, 2023
Initial contact was great via text and email. However the offer for my trade in was super poor; the manager offered just over kbb by 300 dollars, but they are over kbb for their retail. Once agai However the offer for my trade in was super poor; the manager offered just over kbb by 300 dollars, but they are over kbb for their retail. Once again dealers living upto their reputations… More
by zodar7
Helpful September 17, 2023
Really happy with my new F150! Jeff Duffy was a great salesman to work with and showed a lot of concern as he worked with me to ensure I got the right truck I needed for my traile Jeff Duffy was a great salesman to work with and showed a lot of concern as he worked with me to ensure I got the right truck I needed for my trailering needs. Highly recommended! More
by John P.
Employees Worked With
September 16, 2023
Very professional sales staff. I felt they offered me a competitive deal. I didn't end of purchasing the vehicle but it was just due the financing wasn't what I was looking for. I felt they offered me a competitive deal. I didn't end of purchasing the vehicle but it was just due the financing wasn't what I was looking for. I would definitely I would consider Sarat Ford for my next vehicle in the very near future. More
by Joel
September 04, 2023
Lenny Weiss and John Day were extremely helpful and just great people to work with. There was never any pressure and their follow up was perfect. I ended up designing my own car with Lenny’s help and took great people to work with. There was never any pressure and their follow up was perfect. I ended up designing my own car with Lenny’s help and took delivery with John’s help. David Jackson helped with our financing and he explained everything. The whole process from beginning to end was outstanding. . More
by laura1.sullivan
August 25, 2023
AWESOME SALES PERSON (DAREK). LOVE MY BRONCO NICE COLLOR. ALL SALES AND SERVICE DEPARMET WERE JUST AWESOME ALSO. LOVE MY BRONCO NICE COLLOR. ALL SALES AND SERVICE DEPARMET WERE JUST AWESOME ALSO. More
by 1falcon
Employees Worked With
Other Employees :
DAREK, DAVE IN SALES
July 31, 2023
after shopping around I was very happy to have connected with Sean at Sarat Ford. He was able to quickly take in my trade and get me into a new (to me) car which I love. I look forward to being a repeat cus with Sean at Sarat Ford. He was able to quickly take in my trade and get me into a new (to me) car which I love. I look forward to being a repeat customer in the future! More
by cm_
Employees Worked With
Sean Sheriden
July 22, 2023
Excellent knowledge of what they are selling and how to fit it to my needs to get me in the perfect vehicle that also fit my budget fit it to my needs to get me in the perfect vehicle that also fit my budget More
by Wolfsilvertail
April 19, 2023
They did not backup there warranty on Transmission for a 2014 ford Focus. Ford has failed in supporting a poorly designed transmission. Sarat Ford sold me a 2014 Ford Focus knowing the transmission was faul 2014 ford Focus. Ford has failed in supporting a poorly designed transmission. Sarat Ford sold me a 2014 Ford Focus knowing the transmission was faulty. They repaired the first failure of the transmission after only 4000 miles . The Transmission failed again and they want to replace the transmission for $7300.00. They claim the warranty parts are not the problem. There is a class action law suit that has exposed the transmission is a complete failure. My car is now worth $300.00. Sarat Ford is a disgrace. I purchased this vehicle with 39000 miles on it. The transmission has failed twice over the last 40000 miles. I feel they have falsified the problem with the transmission and are hiding behind Fords poor design. The clutch is the problem. They refused to fix it. Don’t buy a vehicle from this dealer. More
by 17091494
Employees Worked With
Marcy Jediny
October 21, 2022
They had exactly what I was looking for at a reasonable price. And I was happy with the trade in value I received. Everything happened rather quickly, just the way I like it! price. And I was happy with the trade in value I received. Everything happened rather quickly, just the way I like it! More
by jaredtatro72
Employees Worked With
John Cassidy, Nate (finance manager)(?)
