Sarat Ford Lincoln

Took $1700 for Repairs, Then Failed me on Safety Inspection Brought my Super Duty truck in for routine maintenance, sold me new shocks, and a new 4WD hub. Charged me $1700 - Then failed me on a Safety Inspectio Brought my Super Duty truck in for routine maintenance, sold me new shocks, and a new 4WD hub. Charged me $1700 - Then failed me on a Safety Inspection. The windows are 7% too dark and I need a Catalytic converter. You could have discussed the failure items with me before putting a reject sticker on the truck.....Very disappointing. The customer is not your priority. More

OK experience Actual purchase of the car went smoothly. The following two months that it took to get extra work done (that was part of the negotiated deal) that pr Actual purchase of the car went smoothly. The following two months that it took to get extra work done (that was part of the negotiated deal) that proved frustrating. When things finally came together, the work only took a day and a half, and I got my car back in a reasonable time frame. More

Great Sales Experience As a former car sales guy at a very high pressure dealer, this was a great buying experience. Completely the opposite of my former workplace. They gav As a former car sales guy at a very high pressure dealer, this was a great buying experience. Completely the opposite of my former workplace. They gave me a fair price on my trade, I didnt fight too much on price because it was fair, but did ask that they fix a bit of SMALL, cosmetic, accident damage. I was out in 3-4 hours and they set up an appt right away to have the damage repaired. I already had financing in place and Ford credit beat their rate. More

Finance dept i went to sarat ford to lease a car after waiting for several hours I was told they could not approve my 500 dollar a month car payment but with a co i went to sarat ford to lease a car after waiting for several hours I was told they could not approve my 500 dollar a month car payment but with a co signer they might be able to get me a payment of about 700 dollars a month, needless to say I left and will never purchase another vehicle from them , EVER, if I could I would have given them minus 5 stars, horrible attitude from Steve the finance jerk More

can you part with your car for a month? my daughter dropped her car off at Sarat Collision on Nov 9th. We were told it would take ten days to two weeks to fix her Focus. It sat in their park my daughter dropped her car off at Sarat Collision on Nov 9th. We were told it would take ten days to two weeks to fix her Focus. It sat in their parking lot for a week, NO ONE TOUCHED IT! When they did open her door to see what other damages there were, they needed to get another appraisal and order more parts (which I understand) but, they still cannot give a date and time that the car will be ready???does everyone have to wait a month for their car?? Everytime I call, no one calls me back. Even a "manager" I spoke to yesterday told me she'd get back to me and never did! I bought my Fusion there last January and my daughter( whose car is still not fixed) was going to by herself a brand new Escape next year.... Now, she'll buy it from somewhere else!! I love the maintenance dept, loved the dealership, too bad their Collision Center Sucks!!!!! I am filing a claim with BBB, DO NOT GO THERE! More

Service Department is very good I've had a front end accident last fall, and they did the body work at Sarat's Body Shop. I don't drive it much, so in the spring time when it got war I've had a front end accident last fall, and they did the body work at Sarat's Body Shop. I don't drive it much, so in the spring time when it got warmer, my A/C wasn't blowing cold, so I thought it may be related to the accident since the front end was all replaced. I have to say thank you to Penny in the Body Shop and Nicole in service. They were able to fix it without charging me, as it was related to the previous visit. I would recommend this dealership. More

Terrible after sales support I regret purchasing my 2011 CPO explorer. Promises made at the time of sale were never kept including the repair of cabin components. The sticker on t I regret purchasing my 2011 CPO explorer. Promises made at the time of sale were never kept including the repair of cabin components. The sticker on the windshield was hiding a chip in the glass which required replacement. Sarats service center keeps poor records of prior service work performed. They charge a $100 deductible for warranty service, because of their poor record keeping they charge you for the same service even if not correct the previous visit. We are trading this vehicle in less than 2 years after purchase mostly because of our frustration with Sarat ford, we will never purchase from them again. More

Low-key sales approach We didn't end up buying a car from Sarat, as we got a good deal on an in-stock car at another dealership. So, I can't say whether I'd give Sarat a goo We didn't end up buying a car from Sarat, as we got a good deal on an in-stock car at another dealership. So, I can't say whether I'd give Sarat a good rating for delivery or after-sales support, just the initial buying experience. John was very low-key compared to the other salesmen at other dealerships we had visited. He listened when we said we were just starting to look and only needed a test drive and some literature. We were able to get a test drive—without a ride-along salesman!—and he gave us what we asked for without making a hard sell. That caught our attention, as far too many dealers still want to use the "old tricks" from their first contact. When I e-mailed John for a competitive quote on the car, he got me a good number quickly. More

Do not buy from here, they sell lemons! We bought a 2014 Ford Fusion and within the first year, the headliner started falling off of the ceiling by the rear window. When this was brought to We bought a 2014 Ford Fusion and within the first year, the headliner started falling off of the ceiling by the rear window. When this was brought to their attention, they told us that they would not repair it unless it was a hazard to drive it and blocking our vision out of the rear window, even thought we have full bumper to bumper warranty. Well, the sag is pretty bad and it does partially block our vision. We have a infant, which is our main concern and they are aware of that. Since that is a hazard, they finally told us they will repair it about two weeks later and after frustration and argueing with them! But now the problem is that according to them, this is happening to all the Ford Fusions and the Ford Focus', so they've put a halt on all production of headliners! Now, this is going on about three months and we have still heard no word from them. When we went to the sales department to try to get some help from our dealer, he said he's never heard of this and they've sold many of these two types of vehicles. Makes me think they sold us a lemon and they definitely don't want to take responsibility for the piece of crap, and they are avoiding us at all cost! When I tried to trade it in for a "good deal", they basically did not take any money off of it for a trade-in. This was the first Ford I bought in about 20 years after I pledged not to buy Ford's anymore. Now I remember why I made that pledge. I plan on trading it in and I will never step foot into a Ford dealership again!! Sarat Ford did not stand by their reviews of great customer service! More

service writers are blatant liars Don't go here unless you want to be blatantly lied to right to your face. I brought my dad's truck in for and oil change. I also needed them to acti Don't go here unless you want to be blatantly lied to right to your face. I brought my dad's truck in for and oil change. I also needed them to activate a stock ford remote start system that I bought my dad for Christmas and installed myself. Now I'm a DIYer and know that it only takes about 5 minutes tops for them to activate the remote start. They only have to plug in the IDS system, go through 3 menus and click activate. I had already cut and programed the keys myself so nothing there. When I was finally told they were done(took two and a half hours for an oil change for some reason), the service writer told me it took close to an hour cause they had to reprogram the whole thing but she was "only" going to charge me for a half hour. I told her I knew she was full of crap in a nicer way, paid and left. If she had just told me it took a few minutes but we have to charge you a minimum half hour I would have been much less angry but blatantly lying to my face really pissed me off. I would highly suggest not going here and I have already told my dad not to take his truck here anymore. More