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Saratoga Honda
Saratoga Springs, NY
278 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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278 Reviews of Saratoga Honda
June 09, 2026
I am extremely disappointed with my experience at Saratoga Honda. I traded in my 2024 Kia Telluride with approximately 20,000 miles for a Honda Certified Pre-Owned 2023 Honda Pilot with approximat Saratoga Honda. I traded in my 2024 Kia Telluride with approximately 20,000 miles for a Honda Certified Pre-Owned 2023 Honda Pilot with approximately 29,000 miles because I needed the seating configuration to accommodate my six children. My vehicle had no issues and was in perfect mechanical and physical condition. On the way home after purchasing the new vehicle, I noticed an engine ticking noise. The vehicle was brought back to get a multi point inspection and I was informed that the engine had catastrophic internal damage where all 6 cylinders had excessive scoring and required a complete engine replacement. While the dealership ultimately replaced the engine under warranty, what disappointed me most was how I was treated throughout the process. When I expressed concerns about purchasing a Certified Pre-Owned vehicle that required a complete engine replacement immediately after delivery, I was repeatedly told that the dealership had no obligation to do anything beyond replacing the engine. There was little acknowledgment of the inconvenience, stress, and loss of confidence this situation caused. As a single mother, I rely on my vehicle every day. After initially being told the repair would take several weeks, I was contacted several days later and told I needed to pick up the vehicle immediately or risk being charged $80 per day for the loaner vehicle. I couldn’t just drop everything and run over there and pick it up and they wouldn’t give me time to try to figure that out. The lack of communication, empathy, and flexibility was frustrating and felt dismissive of my time, stress, loss of confidence, responsibilities and schedule. I was told that this was not an inconvenience for me at all and that it didn’t matter that they sold it to me that way, they were only obligated to replace the engine and that it wasn’t that big of a deal. Engine failure is a big deal. Just because the car turned on and drove doesn’t mean it was fine and that they didn’t have to make it right. This review is not about the warranty repair itself. The engine was replaced and I was given a loaner until it was finished. They are required to do this under the lemon law. It is about customer service. A dealership has the opportunity to make a difficult situation right, even when a repair is covered under warranty. They offered me NOTHING!!! Unfortunately, I left feeling like I was treated as an inconvenience rather than a valued customer. I hope management takes customer concerns more seriously in the future, especially when a customer purchases a Certified Pre-Owned vehicle and experiences a pre existing major mechanical failure immediately after leaving the lot. The only reason they got one star is because at least one star is required. More
by whitneylauren07
Employees Worked With
Kate and Ryan
March 21, 2026
Kate was horrendous. They caused significant damage to my car while I left it for an oil change, and she has so little control of her temper that she decides to yell and They caused significant damage to my car while I left it for an oil change, and she has so little control of her temper that she decides to yell and blame me for the situation and call me greedy for wanting them to appropriately compensate me. Completely unprofessional and shady. More
by Pwells
Employees Worked With
Kate
August 13, 2025
My boyfriend went there on Saturday to buy a car. They called today to make an appointment because it was ready and now it isn’t . It will be almost a week . Worse car dealership I have ever saw. Go They called today to make an appointment because it was ready and now it isn’t . It will be almost a week . Worse car dealership I have ever saw. Go towards Utica way so much better and worth the drive. More
by lyndseyann817
Employees Worked With
No thank you
June 01, 2025
Brian and sal are the best dealer and financial man! Also best service. There are not enough words to explain their level of kindness as well as they went above and beyond! When we had problems with. Ke Also best service. There are not enough words to explain their level of kindness as well as they went above and beyond! When we had problems with. Keep we bought 2 months ago and they fixed it for free and gave us a brand new crv to barrow while they worked on our jeep. On our way to return the crv we were in a serious accident and totaling the crv and had some broken bones and torn ligaments and all they cared about was how we were doing! These people are not just excellent in all aspect of their service but lead with the kindness of their hearts and souls. I will NEVER go anywhere else and refer all my friends and family to them including our 11 children. Thank you, thank you, thank you ♥️🙏 More
by Brittany Lavin
Employees Worked With
Brian, Sal and the service center
April 05, 2025
We were pleasantly surprised with John England's way of doing business, Instead of all the high pressure pitches and having to check with the sales manager our visit was laid back and extremely enjoyable! doing business, Instead of all the high pressure pitches and having to check with the sales manager our visit was laid back and extremely enjoyable! How many times can you say that when purchasing an automobile? Lisa in finance was great and a professional young lady. Saratoga Honda just gained another customer. More
by efox00001
Employees Worked With
John England
July 31, 2024
Dave Minor is the best! !! He was super knowledgeable about the Honda products and went above and beyond to get me into the all new 2024 Honda Prologue! They are a no pressu !! He was super knowledgeable about the Honda products and went above and beyond to get me into the all new 2024 Honda Prologue! They are a no pressure environment, and everyone is so friendly! Also- extra points for being dog friendly so I could bring my pup along! They even have dog treats in the waiting area!!!! I couldn’t be any happier! Thank you Dave & the Saratoga Honda crew! You guys rock! More
by MEGHANOCONNELL16
Employees Worked With
Dave Minor, Matt Beshara, George Bliven, Eric O'Reilly
July 23, 2024
Was pleased with my purchase of Honda Accord sport back in 2021. Fast-forward 2 yrs. Started to notice that paint was peeling in between my back window and roof. Reached out to Honda about it was sent to h in 2021. Fast-forward 2 yrs. Started to notice that paint was peeling in between my back window and roof. Reached out to Honda about it was sent to have it checked out to see if they could help with the problem and it was denied. It's getting worse so started to do research on it and from what I'm reading on forums and fb pages this is a problem with the pearl orchid white and another white color. I'm highly upset that I was sold a car that has this problem knowing that they knew of this problem. I wish Honda would've offered to pay something towards fixing it. I'm gonna have to come out my pocket to get it fixed. I will be bringing them to small claims court. This is ridiculous that American Honda aren't helping people with this problem. 😡😡😡😡 More
by kevingoldsmith572
Employees Worked With
Don't have paper work on me at the moment
July 16, 2024
I am disgusted with the customer service of Honda as a whole. I have a 2018 pilot that has a bad torque converter. I have had issues since 2021 and was told sometimes these cars need to transmission fluid whole. I have a 2018 pilot that has a bad torque converter. I have had issues since 2021 and was told sometimes these cars need to transmission fluid to be flushed 3 times because they get sludge in there. I told them I have never heard of that before but they insisted. Fast forward to 2024 and there is recall on these torque converters. So I brought it back in when my transmission light kept coming on and stated transmission fluid was hot. They never reached out to tell me about issue with this model. My car is now in the shop for day 2 and they have no problem leaving a divorced mom of 2 kids who has no family in the area without a rental car or solution to me being without a car. I told them I would rent a car and they could reimburse me because the issue is that they have no loaners in shop. Both this dealership and main honda number will not reimburse me. They want to give me back my car until thursday to drive around with bad transmission because "it is safe for local traveling" until they can service it in 2 days. I do not think that asking for a loaner car while they work on my transmission is too much to ask. I will not buy another HONDA More
by lydiaoconnell16
Employees Worked With
all
June 25, 2024
I worked with a great sales rep who knew all about the car I was interested in. He was very easy to work with and made the process of trading in my old Honda and buying the new one as smooth and stress fr car I was interested in. He was very easy to work with and made the process of trading in my old Honda and buying the new one as smooth and stress free as possible. I highly recommend this dealership. The service department is also very good. More
by vt
Employees Worked With
Nick Bennett
June 18, 2024
I was offered a service appointment on the same day as my call. Service rep Jessica Height was great. Explanations were clear. Her work was efficient. Good communication. call. Service rep Jessica Height was great. Explanations were clear. Her work was efficient. Good communication. More
by pro568
Employees Worked With
Jessica Height
