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Saturn of Warwick

Warwick, RI

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7 Reviews

1511 Bald Hill Road/Rt 2

Warwick, RI

02886

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7 Reviews of Saturn of Warwick

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October 02, 2009

"If I Could Give A 0 I Would . Totally incompetent, never..."

- RickCindy

If I Could Give A 0 I Would . Totally incompetent, never returns phone calls, always have a story, always someone else's fault. absolutely horrible!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! It Has Been 60 days i can't drive the car and now i see no other option but to take them to court to force them to complete this transaction. They don't seem to want to honor the SmartLease agreement. I just want to buy the car!

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Customer Service
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Debrah,Bob Dumas ,D Anderson
August 31, 2009

"Excellent overall experience! This was my first time..."

- sisters

Excellent overall experience! This was my first time purchasing a car and everyone was helpful. I love my Vue and tell people all the time to go to Saturn of Warwick to get the best service. It's a dealership that you can trust! I will continue to purchase cars from this dealer.

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Recommend Dealer
Yes
Employees Worked With
Dave Elliott
July 15, 2009

"I was interested in a used car and called on specific..."

- Faceman5

I was interested in a used car and called on specific models that I saw on their website. Unfortunately those were sold, but they called me back to tell me of other cars that fit my criteria. Once I found my perfect car, they held it for me til I was back from vacation. Picking up the car was easy and they gave me a great deal on my trade in. I have already recommended this dealership to two other people.

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Recommend Dealer
Yes
Employees Worked With
Dave, Mark
April 06, 2009

"Saturn of Warwick is a Herb Chambers company. When I..."

- gpbranch

Saturn of Warwick is a Herb Chambers company. When I entered the pre-owned section of the Herb Chambers website (http://www.herbchambers.com/ou/warwick-saturn/console.do?page=p_inventory) a pop-up appeared offering a $300.00 coupon toward any pre-owned . I filled out the requested information including my email address and phone number and printed the coupon. I found a vehicle I was interested on the companies website and went to he dealership to look at it. Once there I learned that was located at the Herb Chambers dealership in Danvers MA. The sales associate I was working with had the vehicle delivered to Saturn of Warwick. A day later, while waiting for the vehicle to be delivered to Warwick I received an email from Ken Blowers Internet Client Care Specialist, Herb Chambers Saturn of Warwick and Pre-Owned Center, Toll free: 888-212-7202. There was a link embedded in the email that I clicked on. I was presented with another pop-up this one for a $400.00 coupon. I printed this new coupon and took it to the dealer the next day. After having made a decision to buy I presented the $400.00 coupon to the sales associate. The dealer refused to honor the coupon saying because they brought the car for another Herb Chambers dealership the "in stock" clause on the coupon meant it was not valid. The coupon did not specify Saturn of Warwick, it was simply labeled Herb Chambers. This was slimy dis-honest move. It's false advertising.

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Recommend Dealer
No
Employees Worked With
Steve Izzi
November 14, 2008

"Harold and Bill are two of the nicest, most unbelievable..."

- pibbsman

Harold and Bill are two of the nicest, most unbelievable guys to work in the car sales business. Harold took us for two test drives, and literally told us he knew we didn't come in to buy a car that day. He told us to go home and think it over, and I couldn't have been happier to go back and purchase a car from him. In fact, just two months later, my fiance is now in the market, and there is no doubt we will be buying from Harold and Herb Chambers. Kudos to you guys. In the land of high pressure sales and lies, there is someone out there who actually still gives a damn about great customer service and honesty.

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Recommend Dealer
Yes
Employees Worked With
Harold, Bill
November 13, 2008

"Mr. Chambers I thank you and wanted to pass on that I..."

- Bob Strohl

Mr. Chambers I thank you and wanted to pass on that I truly have enjoyed the friends I have made in your company in this car buying experience. I hope that perhaps you may take a moment of either a phone call or personal consideration of them for perhaps a private breakfast or dinner with you. Deena, Harold, Bill and Deb are some sensational people and in my opinion have certainly earned the recognition of standing behind the Herb Chambers reputation and are a valuable asset to your profession.

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Recommend Dealer
Yes
Employees Worked With
Deena Maurer, Harold Cayouette, Bill Spath, Debra Gleavey
November 12, 2008

"I received excellant customer service from Dave and..."

- sdibattista

I received excellant customer service from Dave and everyone I met at the dealership. It was the opposite of my previous pre-owned car buying experience. Dave helped me throught the process step by step and answered all my questions. He cheerfully arranged for the car to be taken to my Saab service center so they could check it over and give me their opinion. It probably wasn't necessary, but it made me feel more secure with the decision I was making. I have already recommended Herb Chambers of Warwick to anyone who will listen!

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dave Elliott
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