Sauers GMC

Had a great experience trading in my vehicle and purchasing another. Great teamwork by everybody involved. purchasing another. Great teamwork by everybody involved. More

I had a great experience dealing with Sauers. They advertised the vehicle I was looking for at a good price and everything went smooth. Communication was exceptional and I am very happy with th They advertised the vehicle I was looking for at a good price and everything went smooth. Communication was exceptional and I am very happy with the deal. I would definitely go back. More

Positive experience, made contact online and over the phone. Drove 100 miles to find the vehicle as described and pictured. Staff was great to deal with! This from a guy that is not a fan of car dealer phone. Drove 100 miles to find the vehicle as described and pictured. Staff was great to deal with! This from a guy that is not a fan of car dealers! Worked out great…. More

**UPDATED** After my initial review stating an issue with Roger Moffat, the Finance person, the dealership reached out to fix everything. Long story short about the issue, Roger had enrolled me into 3 w with Roger Moffat, the Finance person, the dealership reached out to fix everything. Long story short about the issue, Roger had enrolled me into 3 warranties that he had me under the impression were already included and not an extra cost. I found out after everything was signed and I got my papers that they were not included, but were extra. Any way, I wrote my review in the middle of the night on Saturday because the issue I had was literally driving me insane. Ken Mahlka, the General Sales Manager, contacted me first thing Sunday morning even though he was off work. He apologized for the issue and requested I reach out with a time convenient for me to set up an appointment so it can be rectified. An appointment was made and everything was recontracted. Ken went over every document and explained everything to me. He was so pleasant and reassuring. He said that if I did decide later I wanted an extra warranty, I can come back at anytime to discuss it and get a quote. My initial review also gave a good statement about Jim Wright, my car salesman, so I want to reiterate it. Jim was awesome! He was so nice, knowledgeable and personable. He also met with me when I met with Ken and apologized for my issue even though it wasn’t his doing. Ken and Jim were absolutely exceptional. You can tell they really care about their customers and their work. Just be careful of Roger if he is still working there. More

Brought My GMC in for Airbag Recall. Airbag light is still on. No reset on light? Airbag light is still on. No reset on light? More

My Wife and I purchased a 2024 Acadia, back seat head rest were not functioning property, factory recall, After the 2nd visit, they got my wife in, we live in Plymouth, the loaner was a crew cab full bed rest were not functioning property, factory recall, After the 2nd visit, they got my wife in, we live in Plymouth, the loaner was a crew cab full bed 4x4 work truck, that my 5'4 wife who is 60 had a hard time getting in, they charged her for the fuel, didn't fix the phone charger, climate control, said it could be a week or a month until the parts came, They were rude when questioned about the fuel fee, or they SUV being sold with these known problems, I have been buying truck, cars , motorcycles and SUV's for more than 40 years. My first and last from Saures, be Warned, once you buy from them, be it a 20,000-dollar car or a 60 ,000-dollar SUV you are forgotten, they got their money. More

This was my first time in the Sauers dealership. Using their online website I found something the wife was interested in, so we went to take a look (coming from another town). The staff was very a Using their online website I found something the wife was interested in, so we went to take a look (coming from another town). The staff was very accommodating and there is more that 1 "car guy" there and it was great as we could speak the same language, which thrilled me. Wife approved of the car, contingent on fixing a slight rattle - which they did immediately. Negotiating went smoothly and we left with a new vehicle. Even though it was late in the day, the team prepped the car and filled the gas tank. No haggle, no hassle. Beautiful facility and some real treasures in the show room to enjoy. I don't know why I never drove out to Sauers before this, but they will be at the top of my list going forward. Much appreciated. PS - I really appreciate that the owner is really picky about the level and quality of used vehicles he brings in. More

Appreciate quick answers to all of my questions! Appreciate the awesome customer service by everyone! Esp George. Appreciate the awesome customer service by everyone! Esp George. More

Very helpful , great place for doing business thanks again!! 😊😊😊2-purchase and won’t be the last , again!! 😊😊😊2-purchase and won’t be the last , More