Gengras Chrysler Dodge Jeep Ram Fairfield - Service Center

Bought my truck out of state and in an attempt to find a good home dealership to service my truck I found gengras. After my truck wouldn’t start and all signs pointed to starter I had my truck towed there. good home dealership to service my truck I found gengras. After my truck wouldn’t start and all signs pointed to starter I had my truck towed there. I was told a loaner would be available before dropping the truck off and once it’s there I’m told they can’t. The communication throughout was poor as my attempts to get a timeline or anything were met with unfulfilled claims of callbacks. They claimed it was an issue I’d had tested(by a mechanic with 30+ years of experience) and found to be untrue but I followed them blindly. After being overcharged as I figured I would be the truck won’t start. I speak with Kyle in service and they hold no accountability. They won’t retow it at their expense, no offer of covering any costs because nothing is their fault. I guess putting a bandaid on a levy is my fault? I guess we play guess and test with other people’s money? As a single father I can’t afford to allow gengras to use my money to misdiagnose and not actually fix anything. As a licensed skilled tradesman that takes my craft seriously because lives are at stake I say shame on you for not valuing my life and those that get into my vehicle enough to do your job completely. If you want accountability these aren’t the people, if you want communication honesty and integrity I would look to Garavel or Milford Auto group. More

Came here to purchase 4 lug nuts for my wheels. I was rang up by friendly associates at the parts department and instructed to bring them around to service where they have a master key to remove th I was rang up by friendly associates at the parts department and instructed to bring them around to service where they have a master key to remove the current locked ones. The service rep getting me started said he needed to get some paperwork together and I inquired is there a charge for this? He responded “ I don’t think so”. A few minutes later he returned with a write up for a $55+ I asked if he could have waived and he said the manger Phil Conte stated was required. I ended returning the parts going to another mechanic further away who was more reasonable. I wouldn’t return here in the future. More

They are very friendly and they get my car in and out with out me having to wait a long time with out me having to wait a long time More

Phil and his service team always provide the best best service and will always return for all my service needs service and will always return for all my service needs More

Honest, professional, totally customer oriented service. No false promises, no detail overlooked, treat you like a loving family and always deliver! This in an exception in Fairfield county, always can cou No false promises, no detail overlooked, treat you like a loving family and always deliver! This in an exception in Fairfield county, always can count on SCAP Jeep. More

Phil Conte, the service manager at Scap Jeep, is always accommodating, professional, friendly and I have never had any service issues in the 25 years that I have owned Jeeps. I prefer bring my car to Scap accommodating, professional, friendly and I have never had any service issues in the 25 years that I have owned Jeeps. I prefer bring my car to Scap above and beyond any other dealership that I have worked with in the past. More

Listened to my needs, serviced quickly and efficiently. Would recommend , in fact I’m changing my loyalty from Milford Jeep!!! Would recommend , in fact I’m changing my loyalty from Milford Jeep!!! More

Fast efficient service. Service staff was very friendly. The Jeep was ready before the promised time. Service staff was very friendly. The Jeep was ready before the promised time. More

Rob, Phil & Kyle were very helpful from start to finish during my truck repair. Thanks again Nick during my truck repair. Thanks again Nick More