Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Car Recalls

Make sure your car is safe to drive.

Back
COVID-19
Response
  • No Contact Transactions
  • Vehicle Sanitization

Scap Chrysler Dodge Jeep Ram - Service Center

Fairfield, CT

4.2
19 Lifetime Reviews Review Dealership

19 Reviews of Scap Chrysler Dodge Jeep Ram - Service Center

Sort by
January 26, 2021

"I had recall on my Jeep Grand Cherokee and when I called..."

- wrenatadesign

I had recall on my Jeep Grand Cherokee and when I called to ask if I will get rental from Jeep since this is whole day job and I am not looking to take a day off from work menager Phill tread it me rude. I politley asked why wouldn't they provide rental for me he told me I wasn't there for 4 years I am not loyal costumer and he doesn't see why would they have to be loyal to me. I always use Jeep to service my car not necessary Fairfield location for that exactly reason . I can't understand whats going on with costumer service any more. Sad to see how they tread clients. I guess I will go to buy my new Jeep somewhere else

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Phil
Jan 26, 2021 -

Scap Chrysler Dodge Jeep Ram responded

We are very sorry to hear that you did not have a good service experience at Scap Auto Group. Please contact us at admin@scapauto.com and we will take this conversation off line and try our best to make sure that your needs are addressed.

December 30, 2020

"They have always treated me well. I purchased my Grand..."

- hns5777

They have always treated me well. I purchased my Grand Cherokee from & have it serviced by them. Always treated respectfully. They make sure whatever is need to be done .

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Julie Dejoseph
Dec 30, 2020 -

Scap Chrysler Dodge Jeep Ram responded

Thanks for being a loyal Scap Chrysler Dodge Jeep RAM customer! We're always happy to take care of you. See you next time!

July 11, 2020

"Quick In and OUT"

- Twins2014

There is no better place to get your oil changed, tires rotated, and the basic 15 point checkup on the Jeep. Told it would take 90 minutes. Actually took 95 minutes. Better than the drive-thru concerns where I have had my Oil dip stick fall out from under the car because they did not insert it during their mad speed rush. Not expensive given that they do a good job all the time.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Elena Miller
Jul 12, 2020 -

Scap Chrysler Dodge Jeep Ram responded

We're happy to hear you had such a positive experience with our team! Thanks again for taking the time to leave us this information about your recent visit. Take care!

March 10, 2020

"Exceptional service before and after sale"

- chetp55

Leasing my Ram from Scap was a great decision. From the sales end with Ray and Tony things couldn’t have been smoother. Since the sale I have had my truck in for regular service and find the service department to be exceptional as well. Most recently I dealt with Rob and Kathy in the body shop to have a ding removed from the drivers door, which came out perfectly, can’t even tell where it was. Rob and Kathy made sure everything was done to my satisfaction, and went beyond what one would have expected. Scap truly is a family business where the customer still means something.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Rob and Kathy in the body shop
Mar 11, 2020 -

Scap Chrysler Dodge Jeep Ram responded

We're glad you felt that your lease was a great decision. We truly appreciate your confidence in our team members. We always want to do what we can to help. Thank you for your great review. We look forward to any future visits!

January 25, 2020

"Did exactly what I wanted for exactly the price they said..."

- Pbarry344

Did exactly what I wanted for exactly the price they said and it was done quickly! Communication was timely and they stayed late so I could pick up my vehicle

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Vid, Ernie Ursini
Jan 26, 2020 -

Scap Chrysler Dodge Jeep Ram responded

Thank you for allowing us to assist you. We are always excited to do so. Let us know if there is anything else that we can help you with.

January 22, 2020

"Service department was good,, helpful, kind, polite etc...."

- Matto

Service department was good,, helpful, kind, polite etc. however, I had to wait a month for the part to arrive! The part was a seat belt buckle for our family car...I have 3 kids but only 2 working seatbelts in the back seat for a whole month- far from ideal. How can it take a month for this part to arrive?!? Crazy.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Don’t know
Jan 23, 2020 -

Scap Chrysler Dodge Jeep Ram responded

Hello, We have sent you a private message. Thank you. Best, Scap CDJR

Jan 24, 2020 -

Matto responded

T

November 09, 2019

"Scott is the best. My 4th jeep with him. Would never..."

- Scott

Scott is the best. My 4th jeep with him. Would never consider going anywhere else. Made the process not only easy but also really fun

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Scott
Nov 10, 2019 -

Scap Chrysler Dodge Jeep Ram responded

Thank you for the great review! We will be sure to thank Scott for helping you get your fourth Jeep. Let us know if there is anything else we can help you with. We look forward to your next visit!

September 19, 2019

"Scap Motors in Fairfield, CT"

- Bill

We have been dealing with Scap for over 45 years and have bought several cars from them and sent several friends and relatives to them to purchase cars. The buying process and service is top rate. Scap is one of the best dealerships in CT.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
We bought our Dodge in SC as we live there now.
Sep 19, 2019 -

Scap Chrysler Dodge Jeep Ram responded

Thank you for the five stars, Bill! We are so glad to see that we have earned your repeat business and recommendation! We look forward to working with you again soon!

August 27, 2019

"Oil Change"

- TEW

This was done very quickly and i was in and out in no time! I had an appointment which i would recommend but very nice people.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Can't recall
Aug 27, 2019 -

Scap Chrysler Dodge Jeep Ram responded

We are so happy to learn of your recommendation and your satisfaction with your oil change. We welcome you again for any future visits. Thank you!

July 25, 2019

"Great dealership"

- Jl574

Wealth of knowledge with no pressure sales team. The service dept is one of the best I’ve been to! If you’re looking for a great deal, wide selection and great service, look no further

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Ladies in the service dept and Vid
Jul 26, 2019 -

Scap Chrysler Dodge Jeep Ram responded

Thank you for the positive feedback! We are happy to know that you had a good experience with us and that you find our Service Department to be one of the best! We value your business and we appreciate you recommending us. We hope to see you again soon!

1
1 - 10 of 19 results