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Schaller Subaru

Berlin, CT

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270 Reviews
Conveniently located 15 minutes South of Hartford. Our Award-Winning Sales Department is the #1 ranked Subaru dealership for customer satisfaction in Connecticut. Our experienced sales staff offers a low-pressure, no hassle environment that you'll find pleasant and enjoyable. We are an ideal Subaru dealership for the residents of the surrounding areas such as Middletown, New Britain, and Newington, Connecticut. Whether attracted to innovative promise of our new Subaru inventory or deep, savings assured used vehicle inventory, you are promised outstanding quality. We only represent rides that'll make your life easier, not harder. In an effort to ensure you are partnered with the vehicle that best works with your lifestyle--from the cavernous Subaru Forester to the sporty Subaru Impreza--our approachable associates are available to answer all questions and offer their suggestions. Additional assistance from our financing experts gets you established with loan or lease payments, so that nothing stands between you and your dream car. Need your vehicle serviced? In addition to all of the sales orientated accolades our service department makes sure you're taken care of after the sale, with Subaru certified technicians led by our Senior Master shop foreman. Even after you sign your final ownership papers, we promise to be there every step of the way. Between our Subaru service center and genuine Subaru parts inventory, we have you covered with oil changes, brake repairs, battery service, and much more. And whilst your vehicle is getting taken care of, you have access to our service loaner vehicles so you are never without a way to get to where you need to go. Schaller Subaru is also Connecticut's #1 Used Car Superstore featuring over 200 pre-owned vehicles! We carry all makes and models of pre-owned vehicles including Chevrolet, Nissan, Ford, Subaru, Toyota, and many more! We always have at least 15 cars, trucks, vans and SUV's priced at $9,995 or less! These vehicles go through the same quality and safety inspection as our other Schaller Certified Used Cars! Family-owned and operated for over 60 years, we at Schaller Subaru are ready to welcome you into our family. Consider joining us here at our 34 Frontage Road location in Berlin,CT to have all your expectations exceeded and anxieties washed away today.
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34 Frontage Rd

Berlin, CT

06037

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Showing 270 reviews

August 03, 2018

Purchased a Subaru I have been looking for a car for the past week and received the best customer service at Schaller Subaru. From the minute I walked in and until I lef More

by jasper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Mitchell, Kevin Savage
August 01, 2018

Great customer service My wife and I bought a Forester here and it was a very positive experience. Jerry and everyone we met was extremely friendly and helpful. They were ve More

by jv
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jerry Czuprynski, Lisa Samenfink
August 01, 2018

Favorable I had a very favorable experience buying my Forester. Daniel was very knowledgeable and treated me with respect. I have spoke with Daniel on a a cou More

by AMY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Schebell, Lisa Samenfink
August 01, 2018

David Perion David was no pressure. He however kept me interested in looking further at the Outback. He explained the options and safety devices. I would recommend More

by Pj
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pricone, Kevin Savage
July 31, 2018

Amazing Just an amazing experience from a group of people who went out of their way to help you. Will come here again and again. Cannot say enough good things More

by stephan625
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Douglas
July 28, 2018

Awesome Very helpful and friendly staff!! They took the time to make us feel comfortable with our purchase!! I would highly recommend this dealership to any More

by Halebop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Fantozzi, Daniel Schebell, Lisa Samenfink
July 28, 2018

The best buying experience with a car dealership. This started with a phone call and it went from there. Many dealerships don't want to discuss price and details over the phone, no problem with Schall More

by onehappyguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Schebell, Kevin Savage
July 27, 2018

Leasing a 2018 Forester Dave Pricone deserves the highest recommendation for his knowledge about the Subaru Forester and his determination to get us the car we wanted as quic More

by Finbar123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Fantozzi, David Pricone, Kevin Savage
July 27, 2018

My New Impreza This is my second Subaru and second one I bought at Schaller Subaru, however it was the first time buying it on my own. Initially I was a little stres More

by Anna1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Czuprynski, Lisa Samenfink
July 26, 2018

Hellish, Unprofessional, Almost Criminal This was the most unprofessional experience I have encountered in my life. Everything was a mess. We were never even greeted when we walked in. Aft More

by gina
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Vince Giordano, Marc Fantozzi, Matt Carcio, Kevin Savage
Aug 15, 2018 -

Schaller Subaru responded

At the time of delivery, our manager found there was a typographical error on the title for this vehicle. The customer was offered the option of taking the car on a dealer plate while we worked on correcting the error with DMV or backing out of the deal. They chose to take the vehicle. After 3.5 weeks of working with the DMV, the prior lienholder and other state agencies we reached a higher level employee at DMV to inquire about the time it was taking. A few days later DMV informed us that the issue was finally resolved and the corrected title was mailed on July 17. It arrived at our dealership on July 21, 4 weeks and 3 days after the customer took delivery. When we contacted the customer to inform them we could now transfer their license plates and register the car, the customer demanded a refund of $2,000 for their hassle under the threat of hiring an attorney. We told the customer that we could either register the car and provide more reasonable compensation for their troubles or we would come retrieve the car and would refund their deposit minus the IRS mileage reimbursement rate for the miles added to the car by the customer who had been driving the car for one month with no vehicle issues. They refused to return the car that day and hung up the phone on our staff after saying they would be sending their attorney on Monday. On Monday, the customers arrived and we refunded 100% of their money. We did not charge them for the mileage. There was no attorney involved or present that we are aware of.

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