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Schaller Subaru

Berlin, CT

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270 Reviews

34 Frontage Rd

Berlin, CT

06037

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270 Reviews of Schaller Subaru

July 26, 2018

Ask for Mike Maniscalchi!! After being a Subaru Forester owner for 15 years and ten years with my last model, it was time for me to purchase a new vehicle. Mike Maniscalchi in More

by Jo724
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Maniscalchi, Kevin Savage
Aug 31, 2018 -

Schaller Subaru responded

Jo, thank you so much for your kind words about Mike and Kevin! We really appreciate your detailed review. Enjoy that Outback!

July 26, 2018

Hellish, Unprofessional, Almost Criminal This was the most unprofessional experience I have encountered in my life. Everything was a mess. We were never even greeted when we walked in. Aft More

by gina
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Vince Giordano, Marc Fantozzi, Matt Carcio, Kevin Savage
Aug 15, 2018 -

Schaller Subaru responded

At the time of delivery, our manager found there was a typographical error on the title for this vehicle. The customer was offered the option of taking the car on a dealer plate while we worked on correcting the error with DMV or backing out of the deal. They chose to take the vehicle. After 3.5 weeks of working with the DMV, the prior lienholder and other state agencies we reached a higher level employee at DMV to inquire about the time it was taking. A few days later DMV informed us that the issue was finally resolved and the corrected title was mailed on July 17. It arrived at our dealership on July 21, 4 weeks and 3 days after the customer took delivery. When we contacted the customer to inform them we could now transfer their license plates and register the car, the customer demanded a refund of $2,000 for their hassle under the threat of hiring an attorney. We told the customer that we could either register the car and provide more reasonable compensation for their troubles or we would come retrieve the car and would refund their deposit minus the IRS mileage reimbursement rate for the miles added to the car by the customer who had been driving the car for one month with no vehicle issues. They refused to return the car that day and hung up the phone on our staff after saying they would be sending their attorney on Monday. On Monday, the customers arrived and we refunded 100% of their money. We did not charge them for the mileage. There was no attorney involved or present that we are aware of.

July 24, 2018

Love this dealership Bought my last 2 cars here. Dan was great. My car is beautiful he explained everything to me. There are so many features to learn More

by aganaros
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Schebell
July 23, 2018

Forget Toyota!!!! Jerry, Kevin and Kirk were awesome! Saves so much on insurance! Totoyota was never this accommodating in the past 10 years since leading from them! More

by Lovelee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirk at Allstate, Jerry Czuprynski, Kevin Savage
July 21, 2018

Dan was the Man Very straight foreward experience. Informative. No run around. Good deal. Dan and his crew had a great attitude. They were friendly and I do feel they More

by Haylstorm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Schebell, Kevin Savage
July 21, 2018

Happy owner After doing my research, we knew we wanted a new Forester. We just had to find the best place to buy one. Checked online quotes and compared to Schal More

by Jgbeaty
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Walker
July 20, 2018

Awesome Experience I would just like to say I had an awesome experience buying my new car from Daniel. He was a great help, very informative, very personable and an al More

by TylerS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Schebell, Kevin Savage
July 20, 2018

Excellent customer service! Mike Maniscalchi did an excellent job working around my price range and car specifications to fit me in the exact vehicle that I wanted. He was by far More

by mike13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Maniscalchi
July 20, 2018

Christina Mitchell (Schaler Subaru) is the best! Christina Mitchell was awesome! She helped me above and beyond what I would normally expect from a sales person. She made buying a new car, which I fi More

by Sand1954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Giordano, Marc Fantozzi, Christina Mitchell, Lisa Samenfink
Jul 24, 2018 -

Schaller Subaru responded

Sandra, thanks very much for this great review. I am so glad we were able to get you that white car and break the "silver streak". Christina, myself and the rest of our team are all here for you if you need anything!- Vince

July 20, 2018

Great experience! I had a great experience at Schaller Subaru. It was my first time looking into a new car, and it couldn't have been a more pleasant experience. I wasn More

by Paigehh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Benner
Jul 24, 2018 -

Schaller Subaru responded

Paige, we are really glad that you appreciate our low-pressure approach. John is definitely the man to work with if you want to have fun buying a car and fun is what it should be. We hope the fun continues as you enjoy your new Subaru this summer!

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