I cannot even begin to express my level of disappointment with my entire experience with this dealership. From buying the car to getting them to service it, mind you after purchasing their warranty.
We should have known better from the moment we purchased the car. They didn't even take the time to wash and vacuum it properly before handing it over to us, I had to call and basically beg for a second key fab for over a month before they finally sent it, and worse of all, two days after purchasing it, the engine started smoking on the highway. We pulled over and it was completely overheated. All to find out, they didn't even put coolant in the engine. Aren't there some pretty basic checks prior to selling a car??
Fast forward to this past fall, the transmission seemed to be having issues. When I called to see where to service my car, with the warranty we pay for, they said we can ONLY have the car serviced at their dealership. We live 60 miles away! They never mentioned this stipulation, when selling us the warranty of course or we would have never purchased it! Again terrible salesman.
Here is the part that seals the deal, after getting our car to service it, it took them over two weeks before even looking at it. And three MORE weeks to so call "service" it. It took over a month to get it back, and I was told it was just some case that needed to be replaced and the transmission was fine. After driving it for only one day, ABSOLUTELY NOTHING was fixed. I could not believe after over a month in the worlds smallest rental car, the problem hadn't even been resolved.
I then had them service the car again, as I knew there was very clearly something wrong with the transmission, whether they said so or not. It was completely unsafe to drive, and mind you I have toddler in the car with me all the time. This time around, I expressed how bad of an experience I had prior, and I would really appreciate being made a priority as clearly I was not last time. I called after one week to see if it had been looked at. No one would return my call. It was again, two whole weeks before even being able to speak with someone. They then said it was very hard to diagnose, and they need more time. Another ENTIRE week goes by, and I don't hear from them. I called to get an update, and the service guy I had been working with, Mark still states they haven't diagnosed it, and on top of it is extraordinarily rude to me! One of the many things he said was, "I'm sorry, are you being inconvenienced? You do have a rental." He also told me to take it to a different dealership to be serviced, maybe they have more time to look at my car. First of all, I can't take it anywhere else, due to your warranty rules, secondly, you have had it for THREE WEEKS! Are you kidding?? He will never return your calls when he says he will and you basically have to stalk them to even get a conversation with anyone.
In the end it was the transmission and it needed to be replaced. I was told it would be a week and a half. End of week two, they said they hadn't even had a chance to start it yet and promised it would be ready Tuesday. Tuesday came and again, they hadn't started it but they would be that day and I would have it Friday. I called Friday, and believe it or not, it still needed a few more hours of work. But I was told that I would hear back from them that night to get an eta of when it would be ready Monday. No phone call, shocker. I finally received it today. A full month and a half later.
Long story short, in total this dealership had my car for two and a half months to fix an issue that we paid a warranty for. And god only knows how long it would have taken, had I not been on top of it. I'm so utterly disgusted by them. I cannot stress enough, NEVER PURCHASE A CAR FROM THESE PEOPLE. I have never had such a poor experience with any purchase in my life.