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Schaumburg Lincoln

Schaumburg, IL

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670 Reviews
Call Dealership (847) 380-9859

1200 E Golf Rd

Schaumburg, IL

60173

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Showing 670 reviews

January 02, 2023

Our experience at Bob Rohrman Schaumburg Lincoln was amazing. Nikko, our salesman was very direct, knowledgeable, professional, and overall a pleasure! My vehicle required a fix. Nikko made sure to prov More

by Nicole C
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nikko Weathers
Report | Print
Jan 02, 2023 -

Schaumburg Lincoln responded

Thanks for your feedback on your recent visit to Schaumburg Lincoln. I'm glad to hear that Nikko was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

December 31, 2022

The staff at Schaumburg Lincoln was incredible. Our salesman Dylan was knowledgeable and friendly. The manager, Mr Williams, knows everything and shares his knowledge. The finance manager worked t More

by bhart52846
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Williams , Dylan Delacruz
Report | Print
Jan 02, 2023 -

Schaumburg Lincoln responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Schaumburg Lincoln.

December 30, 2022

Customer service was impeccable and Nikko was very engaging and wonderful to work with. He brings much value to this team. More

by Mal
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nikko Weathers
Report | Print
Jan 02, 2023 -

Schaumburg Lincoln responded

Thank you for your business and this review. We're happy to hear that Nikko and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 29, 2022

Service manager Monse took very good care of me making sure that I had a nice rental car while my Lincoln was in for an extended period of time. She provided timely update and was most attentive. Great More

by ggreenwood60641
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garritt Lackman
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Dec 29, 2022 -

Schaumburg Lincoln responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Schaumburg Lincoln, we look forward to having you as one of our valued customers for many more years to come!

December 28, 2022

Would absolutely never buy another car here. Never received the after sale promised items. Disappointing More

by TERRIANNMERTZ
Recommend Dealer
No
Employees Worked With
Nikki Di Lollo, Dennis Voice
Report | Print
Dec 31, 2022 -

Schaumburg Lincoln responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Dec 31, 2022 -

Schaumburg Lincoln responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

December 28, 2022

Great dealership, extremely helpful salesperson Tina! Would highly recommend for a friendly and knowledgeable experience. More

by KingJames
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Gors, Tina Tufo
Report | Print
Dec 28, 2022 -

Schaumburg Lincoln responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 22, 2022

Eddy Ramirez and the service team did a great job! Very courteous and professional and kept me up to date all along the way. Hope you guys enjoyed the donuts as my appreciation for excellent service More

by John Todesco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddy Ramirez
Report | Print
Dec 26, 2022 -

Schaumburg Lincoln responded

Thank you for taking the time to leave us this great five-star rating. We're thrilled to hear that Eddy and our crew were excellent to work with. Thank you for choosing Schaumburg Lincoln, John. We truly appreciate your business and look forward to having you as one of our valued customers for years to come. P.S the donuts were scrumptious, thank you.

December 21, 2022

Great service. Eddy went above and beyond by having my car hand-washed even though the cold weather prevented a regular wash. More

by Marty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddy
Report | Print
Dec 22, 2022 -

Schaumburg Lincoln responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Eddy and our team, Marty, and we look forward to working with you again.

December 19, 2022

All staff is open and friendly. But, when I picked up the car, the shop was not ready to deliver. I wasted 3 hours and next day, I could pick up. More

by TOMOYA.YAMAGUCHI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan Delacruz
Report | Print
Dec 20, 2022 -

Schaumburg Lincoln responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Tomoya, feel free to contact us at your convenience.

December 13, 2022

Just had an amazing experience with the service department here at Schaumburg Lincoln. Monse was AMAZING, the service I received and everyone I had the pleasure of dealing with were so kind and hel More

by KELSEYB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monse Mendieta
Report | Print
Dec 13, 2022 -

Schaumburg Lincoln responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Schaumburg Lincoln!

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