Schaumburg Lincoln

i came for oil change I waited 3 hours and They broke the car panel moulding when they lift the car up and the supervisor Brain said its not them he didn’t even bother to investigate or check the securit the car panel moulding when they lift the car up and the supervisor Brain said its not them he didn’t even bother to investigate or check the security cams, and he have pictures shown the panel was there when i came, im so frustrated, i told him ill fix just give it to me , he insisted its not them who broke it , so who??? Check your cam and prove it to me then ill be satisfied More

Vince in service is professional and know his stuff. Phil is also a real pro!! Phil is also a real pro!! More

Great service and did an excellent job. Also had great communication and gave me everything i needed to know on my next follow up on my vehicle. Also had great communication and gave me everything i needed to know on my next follow up on my vehicle. More

Vince is always helpful and honest when it comes to servicing our MKX. We always take it there for service. servicing our MKX. We always take it there for service. More

Marshon, Charles, and Fred were great! Very helpful, very attentive, and very patient. We were pleased enough with the service during the purchase of our daughter's car, that we returned Very helpful, very attentive, and very patient. We were pleased enough with the service during the purchase of our daughter's car, that we returned 2 days later and bought a vehicle for my wife. Thank you to the friendly, helpful staff! More

We were very upset with the way we were treated by the salesperson at this dealership. The salesperson was fairly brand new and he kept checking items with the finance manager. I asked for the best price salesperson at this dealership. The salesperson was fairly brand new and he kept checking items with the finance manager. I asked for the best price if he could give me a car I was interested in. Next thing I know, he was pressuring me to sign a paper to check if I am eligible or not. How can you do that? They did not give us paper contract and neither in the email. We received at the time of pick up the vehicle and got surprised with the purchase price. They forgot to put the vehicle registration page with a sticker in the car and lied to us that it was in the car. We had to make trips back and forth at the dealership because of their unsatisfactory customer service. I would rather take my money to a dealership that shows courtesy and appreciates how stressful big purchases can be. Please try to give enough time to customers and be polite in the future. I won't recommend my friends and family to make a purchase at this dealership. Those 3 stars are ONLY for general manager, Mr. Charles William who is very professional and knows better customer dealing. More

Did not have a pleasant experience. . was in there multiple times for hours. They could not find the car i wanted, and then when trying to purchase mine the wrong vehicle was used on ini . was in there multiple times for hours. They could not find the car i wanted, and then when trying to purchase mine the wrong vehicle was used on initial paperwork which all had to be redone. When final paperwork was completed the VIN wasn't right either and all had to be re-done. Get same emails over and over even though I completed my purchase and asked to be removed. In addition I was moved between several different employees and had to "start over" each time I talked to someone new. I don't understand why i couldn't work directly with the sales manger either vs having an associate run back and forth between me and their office which clearly only confused things more. More

Timely service received, car service needs met and satisfied with car advisor customer service. Overall good. satisfied with car advisor customer service. Overall good. More

Great vehicle , awesome service. Everything completed in the time that I was told. Very accommodating and professional.👍👍👍 Everything completed in the time that I was told. Very accommodating and professional.👍👍👍 More

Buying and servicing my car there is a pleasure the service department is great that’s one reason I always purchase my cars there service department is great that’s one reason I always purchase my cars there More