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Schaumburg Lincoln

Schaumburg, IL

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rated
670 Reviews

1200 E Golf Rd

Schaumburg, IL

60173

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Showing 670 reviews

January 30, 2022

Brian was very accommodating helped me get in and out for my oil change. Last time it was over two hours. More

by S.KRYS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Blackburn
Jan 31, 2022 -

Schaumburg Lincoln responded

Thank you for your very kind review. Brian and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bob Rohrman's Schaumburg Lincoln.

January 27, 2022

The communication of any service is the KEY to happy customers! Knowing at any time what is going on and when your vehicle will be ready! The service department at Bob Rohrman does that plus they go t More

by CROBACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Fertitta, Monse Mendieta, Brian Blackburn
Jan 27, 2022 -

Schaumburg Lincoln responded

Thank you for your business and this review. We're happy to hear Biran, Vince and Monse were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 12, 2022

I spent about six weeks shopping around for a new car; and from the first day I stopped by Rohrman Lincoln of Schaumburg, by far the best customer service. Dealership I bought my previous car ignored me, More

by BRYANTLSCOTT23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred, John, Nikki
Jan 12, 2022 -

Schaumburg Lincoln responded

Congratulations on your new MKZ Hybrid, Bryan! We are so glad that we had the opportunity to work with you; and that our team could make this a top-notch experience! Thank you for the five-star rating. We hope you enjoy your new vehicle! We look forward to continuing to serve you in the future!

January 07, 2022

I enjoy the enthusiasm of Vince and his effort to please me. I feel at home working with him. Nice job and keep it up. More

by DAFRANZ1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Fertitta, Zach Pobuta, Monse Mendieta, Brian Blackburn
Jan 07, 2022 -

Schaumburg Lincoln responded

Thank you for the kind words for Vince. We appreciate you taking the time to leave us a five-star review. We look forward to sharing your compliments with Vince and our crew. Please don't hesitate to let us know if we can be of any further assistance.

December 28, 2021

Brian did a great job keeping me informed an up to date on my car through the whole process. Him and Vince are always great to work with. More

by John Todesco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Blackburn
Dec 29, 2021 -

Schaumburg Lincoln responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Bob Rohrman's Schaumburg Lincoln. Please don't hesitate to reach out if you need anything else.

December 21, 2021

Vince is very knowledgeable, and they diagnosed and solved my problem in short order while I waite More

by UNCLGAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Fertitta
Dec 21, 2021 -

Schaumburg Lincoln responded

Thank you! Vince and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bob Rohrman's Schaumburg Lincoln.

December 20, 2021

The service department is the best. I my life time I have had several different makes of cars. In the last 40 years I have had nothing but Lincolns, except for three years with a Chevy. The need for good e More

by TSCESNIAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Fertitta, Monse Mendieta
Dec 20, 2021 -

Schaumburg Lincoln responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bob Rohrman's Schaumburg Lincoln, we look forward to having you as one of our valued customers for many more years to come!

December 19, 2021

I committed to purchase a Lincoln from this dealer. At 4pm, Rich the general manager, gave me his word that the Lincoln was on HOLD for me for 24hrs so I could wire the money the next morning. A few hours More

by MarkP
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rich Sughero, Nikki Di Lollo
Dec 23, 2021 -

Schaumburg Lincoln responded

Thank you for providing this feedback, Mark, and we apologize for providing you with anything less than an exceptional experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Dec 23, 2021 -

MarkP responded

Thank you, however I have reached out multiple times to Rich your GM and Nikki - and neither have chosen to follow up to me. Rick failed to keep his word to me about holding the vehicle and you took the easy/selfish way out by selling to someone else hours after the car was 'placed on hold' for me. Now I cannot locate another hybrid for sale, so he has cost me a $6500 tax refund.

Jan 05, 2022 -

Schaumburg Lincoln responded

Mark, Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully we can get to the bottom of this.

December 18, 2021

Took great personal care of us. Listened and attend to us. Appreciated so much. Thanks More

by JEFF
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Noda
Dec 20, 2021 -

Schaumburg Lincoln responded

Thank you, Jeff! Here at Bob Rohrman's Schaumburg Lincoln, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

December 16, 2021

Good service. Gave great value for my trade in and got us in and out in a few hours. I would buy a car from again. More

by JORDANMESICK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike , Nikki Di Lollo, Billy Carrion, Jeff Gustafson
Dec 16, 2021 -

Schaumburg Lincoln responded

Jordan, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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