Scherer Mazda - Service Center

Had my 2006 Miata in that I just bought from a private party. I asked them to check it out. Came back with a clean bill of health. The very next day it overheated. Took it back in for a 7:30 AM appoin party. I asked them to check it out. Came back with a clean bill of health. The very next day it overheated. Took it back in for a 7:30 AM appointment. Waited until noon and I called to see what was going on. No one seemed to know about it but acknowledged the car was there and they had the key, so they said they would get back to me. Once they started working on it they told me they could not see any problems... I told them to tell the mechanic to check the electric fan which I also told them when I dropped it off. Called me back and said I was correct the fan was not working. So now the fan is on order for over a week and I have missed 2 weekends of being able to drive it.... If this was actually my daily driver it would be a problem. Everybody has been very nice and past service has been good but this experience has not been the best. Writing this on Saturday 9/12 and fan is suppose to be in on Monday or Tuesday. We will see how the rest of my experience goes. A few recommendations - Improve communication or the hand-off when somebody has the next day off, write down what the customer thinks the problem is and check that, offer to expedite a part (they may be willing to pay for that). More

Kyle was very helpful. He showed me a few things on our used Mazda even though we had not purchased it from Scherer! Will definitely return! used Mazda even though we had not purchased it from Scherer! Will definitely return! More

I was impressed with how thorough and professional this dealership was. I was told everything in detail, and I enjoyed receiving a video telling and showing me exactly what was wrong with my vehicle. dealership was. I was told everything in detail, and I enjoyed receiving a video telling and showing me exactly what was wrong with my vehicle. More

I got a very good car service with Scherer Mazda. Staff are very friendly and professional. I didn't have any problem with scheduling appointments. They give you on time updates thru text with a link via t are very friendly and professional. I didn't have any problem with scheduling appointments. They give you on time updates thru text with a link via tvidnow while your car is being checked. So you can see your car actually being opened and actually check the tire, your brakes, oil etc. You can communicate thru the text if there is something you forgot to ask or include in the check up. I really appreciate it. And aside from that while your comfortably waiting in their lounge you can chill, drink coffee or tea and smell or eat popcorn! More

Kyle and the service staff have always taken very good care of my Mazdas service needs.He is a top rate employee and i appreciate his good nature and attention to detail. care of my Mazdas service needs.He is a top rate employee and i appreciate his good nature and attention to detail. More

Great car dealer. Emplyees are so nice and helpful. Scheduling for appointment is so easy and thorough. Service staff are easy to talk to and understand my concerns. Scheduling for appointment is so easy and thorough. Service staff are easy to talk to and understand my concerns. More

Kyle and his team are as good as it gets! Very professional and explained everything thoroughly. I especially liked the video I was sent from the service advisor. professional and explained everything thoroughly. I especially liked the video I was sent from the service advisor. More

Kyle is great! I got my Mazda in for an oil change and after the inspection he told me I needed brakes. After he got my okay they started work. after the inspection he told me I needed brakes. After he got my okay they started work. More

Good service and quality people. This is my first experience with the Mazda line. I had many Toyota and have stayed loyal to that product line but I wanted to try something else and so far it has bee experience with the Mazda line. I had many Toyota and have stayed loyal to that product line but I wanted to try something else and so far it has been a good experience More

Brought my 2019 Mazda CX-5 in to fix the turn signal I waited an hour and a half they told me it was done I got in it left and it was still not working took it back and they put a new bulb in after they h waited an hour and a half they told me it was done I got in it left and it was still not working took it back and they put a new bulb in after they had already told me they put a new bulb in More