Schumacher Chevrolet Buick of Boonton

Great Experience! Loved working with John Lee. He was very knowledgeable, patient and friendly. I would go to him again for my next car and recommend this dealership Loved working with John Lee. He was very knowledgeable, patient and friendly. I would go to him again for my next car and recommend this dealership to my friends. More

Extremely disappointing Last Thursday my husband and I visited the dealership to check out a pre-owned vehicle advertised online about 12:00 pm. While we appreciated not havi Last Thursday my husband and I visited the dealership to check out a pre-owned vehicle advertised online about 12:00 pm. While we appreciated not having several salespeople pounce upon us upon immediately entering the showroom, we had quite the opposite experience as no one seemed interested in assisting us. The receptionist made several calls and finally found salesperson John Lee to show us the vehicle. Our bad impression continued as he had the wrong key to the vehicle, and the car wouldn't start when he offered a test drive and had to be jump-started. He offered to have the battery checked, and proceeded to mention that we would love the excellent air conditioning in the car. My husband test drove the vehicle with him about 2 miles and the air conditioning never got cool. The car handled well, however, so we left the dealership with the understanding he would have the air unit and battery checked, as well as research whether the dealership would be willing to replace a worn rear tire. If all three issues were resolved, we were very interested in making the purchase. Typically, a dealership salesperson will follow up quickly eager to make a sale. We did not hear back from him that day nor the following morning. We left messages late Thursday and Friday morning which were not returned, so proceeded to call for a manager. Chris called back Friday and apologized stating John left about 3pm due to a family matter and likely didn't get our messages. He advised the car was being looked at in the shop and would get back to us. Things appeared to be back on track until Steve the finance manager called about a half hour later to ask if he could assist. My husband recounted the story of events to which Steve replied that the vehicle had been sold Friday morning "as is" and was no longer available. Having been told several conflicting stories by various members of the dealership, only to find the vehicle was supposedly then sold is extremely disappointing to say the least. Steve had no answers as to why we were told the vehicle was in the shop to address the issues we requested to be looked at. Customer service and satisfaction is certainly not a goal here as well as never in our conversation did Steve or a manager inquire as to our specific interests in a pre-owned vehicle to offer some alternative choices- a pretty basic quality in excellent salesmanship as well. Perhaps the entire experience was a blessing as had we made the purchase, we can only imagine how poor the follow up would be if we had any issues with the vehicle. Took our business elsewhere and purchased a vehicle where we were treated with honesty,,respect, fair pricing, and attentiveness. More

Great Little Dealer Love the feel of a smaller dealership. Everyone was super friendly; not at all pushy! A far cry from the larger, highway stores. Love my 2017 Equino Love the feel of a smaller dealership. Everyone was super friendly; not at all pushy! A far cry from the larger, highway stores. Love my 2017 Equinox and my son is now going to come in for a car! Very knowledgeable, helpful and enthusiastic staff and absolutely no high pressure tactics. Glen did a great job of showing me how to set up and use of all of the features of my new vehicle. Fantastic experience all around! More

Fantastic! Fantastic, family-owned, honest, easy-going dealership. Wonderful sales team (go see John!), friendly staff, knowledgeable and helpful managers. Welco Fantastic, family-owned, honest, easy-going dealership. Wonderful sales team (go see John!), friendly staff, knowledgeable and helpful managers. Welcoming and not at all intimidating. No nonsense. No pressure. They went above and beyond for me. A great experience all the way around!!! More

Small and Personnable Dealer! Happy to find and deal with Chris to acquire my Certified Used Buick Enclave. Despite this dealer's small size they are committed to offering fair pri Happy to find and deal with Chris to acquire my Certified Used Buick Enclave. Despite this dealer's small size they are committed to offering fair prices for the Certified market. We dealt with Chris- professional, real, and didn't push too hard. A good experience! More

Car purchase I just bought my 2017 Chevy Cruz from John at Dalessio Chevy ...he was fantastic.He showed me a car I wanted to buy...not what he wanted to sell me.St I just bought my 2017 Chevy Cruz from John at Dalessio Chevy ...he was fantastic.He showed me a car I wanted to buy...not what he wanted to sell me.Steve did the financing with me and it was a breeze...I highly recommend! More

Changes for better After buying a 2011 buick regal and getting poor service . This car had a drive problem that could not be fixed ( in 3 times no solution), I found out After buying a 2011 buick regal and getting poor service . This car had a drive problem that could not be fixed ( in 3 times no solution), I found out the salesman had made a mistake about the car being certified ( had an open recall). They then gave me an aftermarket warranty but neglected to tell me until 8 months later. Phone call to GM . Well long story short, the previous sales manager left the company, the service manager left as well. The new sales mgr Tod and service manager, kevin , were a breath of fresh air . They worked with me and now I am in a 2012 Equinox LTZ at their cost. Both of these Gentlemen treated me honestly and with the personal touch seldom seen these days. I cannot believe this is the same dealership I bought the Regal from. If you were thinking twice after these olde reviews, I wouldn't blame you. BUT give them a shot youll be surprised in a pleasant way!!! More

Would highly recommend! The buying experience was great! From the moment I walked in they greeted me and showed me around. I found the car I wanted and took it the same day! The buying experience was great! From the moment I walked in they greeted me and showed me around. I found the car I wanted and took it the same day! More

Horrible Service Experience I scheduled my car for a 12:30pm Service appointment, was told it would take 45 minutes, so i went to a restaurant next door. 45 minutes later I retur I scheduled my car for a 12:30pm Service appointment, was told it would take 45 minutes, so i went to a restaurant next door. 45 minutes later I returned and my car was still sitting in the service lane, unmoved with the keys in it. My car is a 2014 Camaro and the fact that it wasn't stolen is just luck. Anyway Im then told that all the service techs went to lunch... even when I made my appointment a week prior. It then took 45 more minutes to for them to bring my car in and finish. $47 is what i was charged for something that is A: not that expensive (and I'm fine with paying OUT OF CONVENIENCE) B: Takes only 30 minutes to do. Suffice to say this was the second time i brought my car here to be serviced and since the first time took an hour and 15 minutes this will be my last time returning to Delessio Chevrolet. More

after bringing my corvette in for service and having it returned damaged, dirty, and with poor quality work performed on it i submitted a poor customer review. when the dealership heard that i gave a poor returned damaged, dirty, and with poor quality work performed on it i submitted a poor customer review. when the dealership heard that i gave a poor customer review response i was denied by the owner from getting my car serviced at the dealership. very poor business practices. would not recommend. More