Scoggin-Dickey Subaru

I found a problem with my suv. The service manager totally ignored what I had found. My suv was due 60000 mile check. 4 new spark plugs and 1040.00 late, I drive home (100mile) and The service manager totally ignored what I had found. My suv was due 60000 mile check. 4 new spark plugs and 1040.00 late, I drive home (100mile) and my suv still only got 22mpg. No improvement, hafe a day and 1040.00. Not impressed. More

The service department is great! I have sent in positive reviews each time a request for one is sent to me. As you know, I am an amateur radio operator and have contacts all over I have sent in positive reviews each time a request for one is sent to me. As you know, I am an amateur radio operator and have contacts all over the world. Scoggin-Dickey is known world wide for parts but I manage to enlighten folks about the Subaru service department also. Have a great day!! More

no matter how good you are in the past you always amaze me by being better every time. me by being better every time. More

The Staffs are very professional in dealing with me as a costumer. Keep up the good works and always maintain good costumer service. costumer. Keep up the good works and always maintain good costumer service. More

Dan in finance was awesome! My salesman was super knowledgeable about Subaru and got everything hooked up well. There was no haggling back and forth. My trade in value was spot My salesman was super knowledgeable about Subaru and got everything hooked up well. There was no haggling back and forth. My trade in value was spot on for what I wanted. Overall a great experience! More

Amazing customer service! Chris Louis is very knowledgeable gentleman and super friendly. Dan Massey, Finance manager was very helpful explain everything in detail Thank you guys! knowledgeable gentleman and super friendly. Dan Massey, Finance manager was very helpful explain everything in detail Thank you guys! More

This is about the inadequacy of Subaru service at this location. First, they only have one service advisor and he has to run all over the campus because apparently they don’t have runners and drivers to m location. First, they only have one service advisor and he has to run all over the campus because apparently they don’t have runners and drivers to move vehicles. They service advisor is doing the work of three people. Second, I brought my 10 year old Forester in for a high mileage routine maintenance. This requires parts that this location doesn’t keep in stock, turning a one day job into a four day job. This location also does not have dedicated service bays in the Subaru building. In other words, they want to sell them but aren’t seriously prepared to efficiently maintain them. I love my Forester and have had great service in other locations. Given the state of service in this location, I don’t see how I could buy a Subaru in Lubbock until and if they get serious about building a real service department for Subaru v More

Great service experience Great experience, took less than 20 minutes, for 6 month maintenance. Drive up...service door opens....drive in. Wait in a nice waiting room with Great experience, took less than 20 minutes, for 6 month maintenance. Drive up...service door opens....drive in. Wait in a nice waiting room with magazines, comfortable chairs, and free beverages. My car was clean, and parked nicely out the back door. Even fixed my tire pressure light. Loved it.. More

Great experience! Very happy with the service and friendly salespeople. Found the car I wanted and had me set up and ready to go in no time. Would highly recommend giv Very happy with the service and friendly salespeople. Found the car I wanted and had me set up and ready to go in no time. Would highly recommend giving them a try. More