Scott Honda of West Chester

Please see the following reasons as to why I have rated Scott Honda in my opinion so poorly. First and foremost I want to state that the sales rep. that I deal with at Scott Honda is Noel Montesano. I h Scott Honda in my opinion so poorly. First and foremost I want to state that the sales rep. that I deal with at Scott Honda is Noel Montesano. I had always dealt with Doug Hopkins prior to Noel and Noel has always treated me,my wife and my daughter with the utmost best service regarding purchasing of Honda vehicles. Noel has always gone out of his way to serve us and this is the reason I come to Scott Honda to make a purchase, I do not prefer to have my vehicles serviced at Scott due to my past experiances with the sevice department. I have since taken my vehicles to other Honda dealers. Please see my letter below which indicates my issue with your service department dating back to December 2008. I am only mentioning this letter because you state that you wanted a reason for the rating shown above.I do not expesct a response since I never received one in three years. I did however receive a response from American Honda Customer Service Co. Inc. on March 19th 2009. They stated that they would contact Scott Honda. I never heard anything after that letter. Thanks Vince Catrambone 1113 Ashbridge Road Scott Honda West Chester Pa. Re:SERVICE INVOICES # 759264 –12/26/09 and #760704--1/9/09 Attention: Service Manager On 12/26/08 I brought my Honda Accord in for service to determine why a malfunction light was coming on and off. Your service advisor (Fred Alvisi) stated to me that I needed a software update. I agreed to have this update performed and waited for the completion of service. After I left your shop I drove the car for about a week or so but it still ran a little unusual with occasional vibration when shifting etc. Accordingly, I decided to return to Scott Honda on 1/9/09 to have this issue looked at and I also requested a 67,500 mile interval service done. The service was done however your service technician could not duplicate the issue of vibration etc. I remained concerned about this however for the next few days the vehicle seemed to run OK until 1/15/09 returning from a trip my malfunction light came back on and the car started to react like I incurred a fuel problem. It was bucking and idling very rough. Since I was too far away from Scott Honda and in the state of Georgia, I had to locate a Honda dealer in Brunswick where I had the service dept. check out my car.They stated to me that they were very familiar with the problem and that I needed three prior software updates which were apparently overlooked by Scott when Scott updated on 12/26/09. I agreed to have the three updates performed. I am concerned about the original diagnosis by Scott and would like to know if this is really what happened as far as overlooking the updates that were performed in Georgia. The Honda dealership in Georgia provided me with copies and service bulletins to support the required updates. It was not a pleasant experience breaking down so far away from home and incurring additional expenses with lodging and meals as a result of this delay. I have always been pleased with the service and would like to continue to experience the treatment and courtesy offered by Scott Honda. I have always regarded Scott Honda as a excellent organization. I would however like to clear up this matter so I can feel comfortable that something like this is not likely to happen again. Sincerely, Vince Catrambone 1113 Ashbridge Road West Chester Pa 19380 610 436 9976 More

I went to this dealership because it was recommended by a friend who has success buying a civic. I really wanted to buy a new honda, and found one I liked. There was supposedly only one on the lot from the t friend who has success buying a civic. I really wanted to buy a new honda, and found one I liked. There was supposedly only one on the lot from the truck that day and the next one was not coming for 4 weeks and if i did not purchase it right there I would have to wait. When I tried negotiating the price Mr. Bausman was not willing to work with me in any way, shape, or form. He was truly pressuring me to purchase this car. I also had asked to see what was in the used stock and was shown a ford and a mazda, and was not offered to see any other car. He even worked at a different computer than the one on his desk and came back with answers, so he was not working in front of me. I did not feel comfortable, I felt rushed and stressed and I decided I was unwilling to make my investment with such a conniving person. More

Good service. Doug and Don worked to resolve a problem I had with my 2010 civic coupe. Originally repairs were not going to be covered under warranty. Don contacted Honda and was able to get my repairs cove had with my 2010 civic coupe. Originally repairs were not going to be covered under warranty. Don contacted Honda and was able to get my repairs covered. I appreciate the effort made to make a customer happy. More

Friendly, nice sales people. it was a long process, however, the end result was a new van. fair deal and looking forward to see how service rates. followup emails and calls to see we were satisfied. however, the end result was a new van. fair deal and looking forward to see how service rates. followup emails and calls to see we were satisfied. will use dealership again and will make recommendations also. More

After searching far and wide for a very specific make/model/color of vehicle, I located what I wanted at Scott Honda in West Chester, PA. I contacted the dealer through their website's internet cha make/model/color of vehicle, I located what I wanted at Scott Honda in West Chester, PA. I contacted the dealer through their website's internet chat and communicated with salesman Sean Larry. He promptly answered all of the questions I had and set up an appointment to meet with me the following week. Sean was very flexible, and was willing to stay late if necessary since I was traveling from a few hours away. When I arrived at the dealership, each person I came in contact with was very friendly, and offered their assistance. The vehicle I had traveled to see was exactly as described; in great shape both inside and out. At no point during my visit did I feel I was being pressured into making a decision. Sean was very laid back, and willing to discuss any concerns I had. After I decided to make the deal, Tom Dainora, Scott Honda's Finance Manager, made the paperwork a breeze, and was very knowledgeable about the finance options and details. He was even able to get me a finance rate lower than anywhere I had been previously (a very welcomed surprise). Knowing I was new to the world of car buying, he broke down the terms and made sure I understood what I was signing. I am happy to say that my first experience with buying a car was a very pleasant one thanks to Scott Honda! I was able to meet some great people, support a great business, and get the exact car I had been searching for. More

Went on a shopping visit for a new CRV to Scott Honda in West Chester. Salesman was friendly and showed is a wide selection. When we talked numbers, I expected the usual back-and forth on price. We had West Chester. Salesman was friendly and showed is a wide selection. When we talked numbers, I expected the usual back-and forth on price. We had done some research and had memorized some ranges as well as financing. When we got down to the monthly finance amount, the number he quoted seemed higher than my estimates. I asked, "What interest rate are you using here?" The salesman said, "Ahh...it's what ever the best rate that the front desk quotes me." I said, "Please find out." After a brief phone call (probably to no one), he said, "it's 4.9%" My wide-eyed response: "You know, Honda's website and every other dealership is advertising Honda's .9%. The salesman's response: "Really?...huh...(he pokes at his computer screen)... yeah, how about that!" I said, "Rework the numbers" and made my mind up at that moment that this deal was a non-starter no matter what the end price was. The salesman was very knowledgeable about every aspect of Honda and the CRV model - I don't think he was unaware. Seems that Scott Honda assumes that the customer is ignorant and is applying tactics from the home mortgage industry. Had I not questioned the rate, it would have cost me over $2,000 over the life of the car loan. Snookering customers on the finance rate (when it's advertised everywhere) may be legal, but is just plain stupid. More

I had a wonderful experience buying my first car at Scott Honda. Everyone we met at the dealership was so nice and helpful. Our sales person, Noel, answered all of my questions about the 2010 Honda Insight. Honda. Everyone we met at the dealership was so nice and helpful. Our sales person, Noel, answered all of my questions about the 2010 Honda Insight. I was only expecting to come in for a test drive, but all of the staff at Scott Honda were so helpful and knowledgeable, I realized that I could actually purchase my ideal car that very evening. Noel, Tom, and Phil all stayed late to help me work through all of the paper work and helped get me the best deal possible. What really blew me away, though, was as we were about to leave in my new Insight, Tom realized that they may have forgotten to take another discount in consideration for me. Phil made sure he added the discount to all of my paperwork and ended up helping me save even more money on my monthly car payment. By this time, it was already past their normal business hours. I'm still floored at how Noel, Tom, and Phil worked so hard to make sure I was comfortable with my new car and what I paid for it. I love my new Insight, and when it comes time for me to buy a new car, I'll absolutely return to Scott Honda! More

We came into Scott Honda to turn in a leased vehicle. They ran projections on what the cost would be to buyout the lease vs. buy a new car and then made the decision easier for us by purchasing our off-l They ran projections on what the cost would be to buyout the lease vs. buy a new car and then made the decision easier for us by purchasing our off-lease vehicle so we wouldn't have to pay over-mileage. Everyone we worked with at the dealership was nice and courteous and we never felt like we were getting taken for a ride unlike like other dealerships I've dealt with. More

I had a previous lease with Scott Honda and worked with Greg to trade in early. He was fantastic - did the background work for me via the phone so I didn't have to waste my time and got me a great deal. As Greg to trade in early. He was fantastic - did the background work for me via the phone so I didn't have to waste my time and got me a great deal. As a young female, I'm always wary of car salesmen and hate it when they are pushy or treat me like I'm stupid. Greg was great - he made it clear that he would try to get me a deal, but if it didn't work we could walk away friends. Also, their service department is fantastic. Someone on here wrote a bad review, and while I'm sure there are varying levels of experience I've always had a really easy experience. You can even bring in your laptop and do work (via their wireless) while you wait. I'm always out earlier than I expect, and they have free coffee/tea and a nice area to sit while you wait. More

I had a very positive experience buying my new 2010 Honda CRV EX from Scott Honda and working with sales person, Sean Larry. Sean met my best price that I received from another Honda dealer and made the enti CRV EX from Scott Honda and working with sales person, Sean Larry. Sean met my best price that I received from another Honda dealer and made the entire buying experience easy and pleasant. Sean is very professional,knowledgeable,and customer focused. I recommend asking for him if you want to buy a Honda and work with a great guy! More