I bought my car way back at the end of 2005. first, I would like to say that the dealership lies and tells you things that sound like they are going to be giving you a service when in fact, they do not. I was told I would have periodic check-ins to make sure the car was doing ok and this and that. Not that I want a call from them, but I never recieved one call. Not that big of a deal, but it's the stuff they throw in there to make you think the experience is that much better than any other Mazda dealer.
Matthew Kitchens was probably the rudest person I have ever dealt with. I was there with my boyfriend the first day of car hunting, and we sat down with Mr. Murra (who I never even saw listed on their Volvo or Mazda sales teams!)and the experience with him was ok. It was my first car purchase. He was not pushy or rude, bossy, etc. He was actually more nervous than we were I think. We ended up getting a quote finally and Mr Kitchens comes into the room, while we are SITTING there, and stands behind the desk really pompous like, and says, "Now don't go taking this quote to other dealerships just to get a price $100.00 because they will beat it. Mr. Murra put a lot of work into this quote" as he is waving the paper around and belittling us with a stare. I literally looked at him and told him off in the politest way. I said that he was trying to get our business, not the other way around, so how dare he belittle us and insinuate that we are going to run off somewhere else for $100.00! I said $100.00, please! Het real. He did not know what to say because I caught him off guard and he actaully sat down in a chair right after that exchange of words.
I took my grandfather the next day to make sure everything was right, and he called Mr. Kitchens a shister(sp?) and he actually agreed that people have said that about him before. After I signed the agreement for the car, he apologized profusely, almost kissing my behind because I still bought the car and he treated me with disrespect the day before.
If you are not dealing with Kitchens, you'll have a fair time. They weren't pushy like I said. I had to take it in to replace a motherboard that was causing my clock to not hold time properly. They took a long time to get that done, and I had to wait a few weeks for the parts to come in. Parking in their service area was also atrocious from what I remember, but I have not been up there in years.