Scott Robinson Chrysler Dodge Jeep RAM

I purchased a new 2024 Jeep Rubicon 924 for 100k. Our sales rep is 10/10 recommended. He was professional from start to finish, and I know he will be professional when I reach out for assistance in t Our sales rep is 10/10 recommended. He was professional from start to finish, and I know he will be professional when I reach out for assistance in the future. Everything was a smooth transaction until we got to finance. The finance person, Pete Serrano, was completely unprofessional, demeaning, aggressive, and sexist. He started pushing a higher warranty. I politely declined. His responses kept getting more and more aggressive each time I declined. He kept escalating the situation until my husband walked in the room, and then he backed off. At this point, I was at the brink of tears. Some of the demeaning comments: 'You spent all of this of on a vehicle, what is another $1800 to you? It should be nothing to you." My response: "I will pass." His response, "Wow. Okay." I told him I will review it and make a decision at a later date. He didn't like that response even though at the end he admitted the price will remain effective for 30 days after purchase A couple minutes later, "You are going to keep this vehicle for a while. No one drops 20k on a down payment, spends so much on a vehicle to not protect it. You don't care about warranty?... Wow." Then the sexist comments started. "Go ask your husband. He will see what a good deal this is. He wouldn't pass up a good deal like this." Mind you, I was the only one financing the vehicle. This was my purchase. I told him I was very uncomfortable because he was pressuring me. He didn't let up. He continued to ask me why I was so serious, and I should lighten up. My husband then walked into the room, he told him to listen to my no, and then he responded by saying he will shut up from that point. By the end of the transaction, he tried to take it all back saying he didn't mean me (gaslighting), and I should leave happy buying such an expensive vehicle. I continued with the sale because I wanted the vehicle and had a great experience with my sales rep, but I am completely disgusted with Pete Serrano. I haven't met this kind of trash of a person in a while. His behavior is completely unacceptable, and I will be taking further action against him. More

I worked with JT and we were able to negotiate a price that was agreeable before I drove down to the Dealer, he made the buying process very easy, he also got me all setup on the RAM app. The finance mana that was agreeable before I drove down to the Dealer, he made the buying process very easy, he also got me all setup on the RAM app. The finance manager Pete was very helpful and walked me thru the process with no hiccups. As a Bonus buying from Scott Robinson getting the lifetime limited power train warranty is a plus. More

Awesome customer service. The head exact car that I was looking for. Sales guy really knew his cars. They were able to help me out and give me some options as a first time buy The head exact car that I was looking for. Sales guy really knew his cars. They were able to help me out and give me some options as a first time buyer. The finance guy was really nice and recommended I get a warranty with my vehicle. More

I so appreciate the courteous and patient way your staff treat me every time I bring my Jeep in first service. They explain everything that needs to be done, approximately how long it will take and they kee treat me every time I bring my Jeep in first service. They explain everything that needs to be done, approximately how long it will take and they keep me posted on progress. Thank you for having such well-trained staff. More

I had a great experience with all the staff and it was also quick and easy. also quick and easy. More

John Morovitz helped us find the vehicle that we wanted. He was friendly, informative, helpful, and attentive throughout the entire process. Would recommend this dealer and salesperson for their car. He was friendly, informative, helpful, and attentive throughout the entire process. Would recommend this dealer and salesperson for their car. More

The service was good, and the advisor was professional. I like how the separation between dealerships location for the service. I like how the separation between dealerships location for the service. More

Chris was great from start to finish. I was taking care of a few recalls, and it was painless. I was there in the morning, and my car was ready for me in the afternoon. I was taking care of a few recalls, and it was painless. I was there in the morning, and my car was ready for me in the afternoon. More

Edgar was very friendly, communicative, and helpful. I look forward to coming back again for service and working with Edgar. I was disappointed that car washes are no longer provided. Other dealersh I look forward to coming back again for service and working with Edgar. I was disappointed that car washes are no longer provided. Other dealerships in the area provide car washing for my other vehicles. More

Edgar was great but problem not resolved but confident he will fix problem next time will fix problem next time More