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Scranton Cadillac of Vernon

Vernon, CT

Overview
Employees
Reviews
Vehicles
4.5
102 Reviews
It's all in the family at Scranton Cadillac in Vernon, CT. Founded in 1952 by Larry Scranton, the business has been a labor of love born from his bold vision and tireless investment of time and finances. Years later, eldest son Tom continued to work on the expansion and development of the business with a state of the art facility that helps provide customers with the best shopping and service experience possible. Tom can still be seen at the dealership nearly every day speaking with customers and setting the example of how business should be done the right way! Now the torch has been passed to the third generation; daughter Meghan and son Matthew. Along with the countless hard-working loyal employees, Scranton Cadillac of Vernon is dedicated to providing superior service, honesty and integrity. For more than 70 years, Scranton Motors has been the dealership trusted by generations of area families. You might know us as a popular Cadillac dealership, serving the greater Vernon and Hartford areas. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new Cadillac models as well as a wide range of high quality used car makes and models. It's also why we offer first-rate Cadillac service. Our commitment to treating you in a neighborly fashion extends from our inventories and auto repair service to our no-frills, easy-to-comprehend auto financing. This comes not only in the form of car loans and leasing for drivers from Vernon, Hartford, Manchester, Enfield and Springfield MA, but a tenacious spirit dedicated to getting the flexible terms you deserve. Please feel free to explore our entire site and see all of the products, services, and pre-buy car research we have to offer. If you have any questions, drop us a line, give us a call, or drop by 777 Talcottville Rd, Vernon.
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777 Talcottville Rd

Vernon, CT

06066

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Showing 102 reviews

November 17, 2023

Always friendly and personalized service Jeff was not available but Frank took over with ease More

by MRENGLISHBULLDOG
Recommend Dealer
Yes
Employees Worked With
Frank Kern, Frank Kern
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November 06, 2023

My car was fixed after the second time there, and waiting three weeks for it to be fully fixed. More

by garmata313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Zeidenberg
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November 02, 2023

Melissa in Service was great. All was taken care of in a timely matter.Good Job. More

by CARRSTT
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
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October 27, 2023

They didn’t fix the right issue, guessing what is wrong. Engine light back on. More

by ionelausa77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 01, 2023 -

Scranton Cadillac of Vernon responded

Good Afternoon, Just wanted to send a quick follow up to your review. When I brought your feedback to management, I was told the service manager was already reaching out to you to discuss further. If for some reason you have not been contacted or have not been able to connect over the phone, please reply back and I will help make sure you two are able to connect. Thanks, and have a great day!

October 16, 2023

I know your people do good work, but $159 per hour for labor is OUTRAGEOUS! More

by cinemogul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Kern
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Oct 17, 2023 -

Scranton Cadillac of Vernon responded

Thank you for taking a few minutes to leave your feedback. We're glad to hear that you are happy with the quality of our work. As far as our pricing, if you have any recent examples of what other shops in the area are charging, we'd be very interested to hear what you found. It is always helpful for us to see how our prices stack up against other shops. We regularly do our own comparisons, but are always curious to know what others are seeing out there. Thanks again for the feedback and have a great day!

October 15, 2023

It's always a pleasure dealing with your service people. Even my little Yorkie enjoys being there! More

by MARIENORM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads, Mike Conlon, Ashley Corey, Robert Zeidenberg, Jeff Borovicka, Frank Kern
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October 09, 2023

Jeff and the entire staff went way above and beyond even providing a ride and some extra services. More

by ANNE.DANAHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
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October 07, 2023

Amazing experience from Sales to Service Will only buy my cars from Scranton from now on More

by bandmbernardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads, Robert Zeidenberg, Jeff Borovicka, Gerson Alfaro, Dave in Sales and Todd General Manager
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September 27, 2023

Kept searching other dealers, to match my requirements, which took about a month, until they succeeded. More

by Highlanders
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan McCann, Jim Benard, James Carlin, Kayla Comarotti, Derek Severini
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September 21, 2023

BEWARE OF FRAUDULENT ACTIVITY. AVOID the service department! Billed us and our warranty company over $7K for work they assured us was completed but repairs were NEVER actually perf More

by Rsold8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fred Nassiff, Mike Conlon
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Sep 25, 2023 -

Scranton Cadillac of Vernon responded

We are sorry that you feel we didn't do our best to resolve your situation, but your concerns were escalated to our service director and general manager who personally presented you with three different, viable resolutions to your situation and it was your choice to take your vehicle elsewhere. It is certainly your prerogative to take your vehicle anywhere you choose, but we did act in good faith and tried to avoid you needing to go somewhere else. That being said, we are very happy to hear that you ultimately got the help you needed and that your vehicle is up and running well again.

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