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Scranton Cadillac of Vernon
Vernon, CT
103 Reviews
It's all in the family at Scranton Cadillac in Vernon, CT. Founded in 1952 by Larry Scranton, the business has been a labor of love born from his bold vision and tireless investment of time and finances.
Years later, eldest son Tom continued to work on the expansion and development of the business with a state of the art facility that helps provide customers with the best shopping and service experience possible. Tom can still be seen at the dealership nearly every day speaking with customers and setting the example of how business should be done the right way!
Now the torch has been passed to the third generation; daughter Meghan and son Matthew. Along with the countless hard-working loyal employees, Scranton Cadillac of Vernon is dedicated to providing superior service, honesty and integrity. For more than 70 years, Scranton Motors has been the dealership trusted by generations of area families.
You might know us as a popular Cadillac dealership, serving the greater Vernon and Hartford areas. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new Cadillac models as well as a wide range of high quality used car makes and models. It's also why we offer first-rate Cadillac service.
Our commitment to treating you in a neighborly fashion extends from our inventories and auto repair service to our no-frills, easy-to-comprehend auto financing. This comes not only in the form of car loans and leasing for drivers from Vernon, Hartford, Manchester, Enfield and Springfield MA, but a tenacious spirit dedicated to getting the flexible terms you deserve.
Please feel free to explore our entire site and see all of the products, services, and pre-buy car research we have to offer. If you have any questions, drop us a line, give us a call, or drop by 777 Talcottville Rd, Vernon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 103 reviews
September 21, 2023
BEWARE OF FRAUDULENT ACTIVITY. AVOID the service department! Billed us and our warranty company over $7K for work they assured us was completed but repairs were NEVER actually perf AVOID the service department! Billed us and our warranty company over $7K for work they assured us was completed but repairs were NEVER actually performed causing more internal engine damage. Later after my husband found that the work they claimed was completed was never actually done. After my husband proved to them it was not done they admitted the work they were paid for was never completed. Lied several times, stating could not give us a repair order or invoice until warranty company paid their part of the bill, couldn’t give us the old parts because they had to give them to the warranty company. Said if I chose to have work done elsewhere they could guarantee me there would not be a claim of engine work completed by them with my warranty company, and the list goes on and on, all LIES. Service director Steve and general manager Fred tried to get us to bring the car back in to have the repairs done. NO WAY was I going to entrust them with my vehicle again. ThankS to Blasius Cadillac in Waterbury CT as of today I have my vehicle back in great running condition today. DO NOT TRUST THIS SERVICE DEPARTMENT More
by Rsold8
Employees Worked With
Fred Nassiff, Mike Conlon
Verified CustomerSeptember 16, 2023
Very professional the wait is not long for what they had to do and they even wasted my car they did a fantastic job thank you all at Scranton motors in Vernon to do and they even wasted my car they did a fantastic job thank you all at Scranton motors in Vernon More
by pbayer53
Employees Worked With
James Mangene, Robert Zeidenberg
September 15, 2023
Very helpful. Definitely worth the time and wait. Truck is back on track and ready to go. Definitely worth the time and wait. Truck is back on track and ready to go. More
by teddydaniels
Employees Worked With
Beverly Rhoads, Mike Conlon, Ashley Corey, Robert Zeidenberg, Jeff Borovicka, Frank Kern
September 10, 2023
I was given a quote to have my car repaired and then after the “our final bill came back $300 more because of “extra parts. I’ve noticed the service over the past five years has gone downhill. The “pers after the “our final bill came back $300 more because of “extra parts. I’ve noticed the service over the past five years has gone downhill. The “person working with you changed multiple times. I’m beginning to lose faith and using Scranton. More
by tennisdoc
Employees Worked With
Beverly Rhoads, Frank Kern
September 09, 2023
Joey is one of the only reasons I would come back Scranton. He took a bad situation and COMPLETELY FLIPPED IT AND MADE IT RIGHT! Thank you very much Joey for your professionalism! Scranton. He took a bad situation and COMPLETELY FLIPPED IT AND MADE IT RIGHT! Thank you very much Joey for your professionalism! More
by JAMES
Employees Worked With
Joey Bush, Jeff Borovicka
September 04, 2023
Went in to have 2 different noise sources diagnosed coming from driver’s side tire area. Customer service was great. Shuttle service was good. Diagnostics were a bit lacking due to problems not bei coming from driver’s side tire area. Customer service was great. Shuttle service was good. Diagnostics were a bit lacking due to problems not being resolved (one of the sounds I mentioned came back a day later). More
by plachelier
Employees Worked With
Frank Kern
September 04, 2023
On phone - rotate AND balance tires - Get there - only rotated Tire pressure reading- tires different air pressure Thought needed new new windshield wiper blades - got - not the blades - problem with rotated Tire pressure reading- tires different air pressure Thought needed new new windshield wiper blades - got - not the blades - problem with wiper arm ? Makes flopping sound - and still performs as if the blade needs replacing More
by adrienneandrews
Employees Worked With
Beverly Rhoads
