Scranton Chevrolet of Norwich - Service Center

Excellent service I brought my car in for service on a Saturday and the service dept was quick and efficient. They had me in and out in less than an hour. I brought my car in for service on a Saturday and the service dept was quick and efficient. They had me in and out in less than an hour. More

Always great service at the service department Always a friendly crew at the service department. Quick check-in, thorough work and a report card on my truck when they are done. Great pricing, could Always a friendly crew at the service department. Quick check-in, thorough work and a report card on my truck when they are done. Great pricing, couldn't do it myself at home cheaper than that! Thanks again More

Service to fix a recall and oil change I made an appointment because I got a letter for a recall on my husband’s Trax. I went in for the appointment and I was told they were only going to i I made an appointment because I got a letter for a recall on my husband’s Trax. I went in for the appointment and I was told they were only going to inspect the recall to see if it need to replace a part. On the phone when I made the appointment I was told that they would inspect the car and if they needed to replace it it would be done. That did not happen they did not have the part to replace it. They had to order it. I asked when it would be in. I was told they had no idea. That did not make me happy. More

Great Except Price Everyone I talked to was great and the service was quick and flexible. The price was high due to labor and that was the downside of my visit. Everyone I talked to was great and the service was quick and flexible. The price was high due to labor and that was the downside of my visit. More

Oil change Despite showing up early on the day after a holiday without an appointment, the shop got me in almost immediately. The service took longer than usual Despite showing up early on the day after a holiday without an appointment, the shop got me in almost immediately. The service took longer than usual due to a few techs calling out, but not too bad. More

Silverado under warranty but stil cost me $582 I have a 2014 Silverado with 48000 miles, power train warranty still in effect. Truck automatically switched to 4wd low stranding me twice. Dealership I have a 2014 Silverado with 48000 miles, power train warranty still in effect. Truck automatically switched to 4wd low stranding me twice. Dealership charges 582 “not covered under warranty??? Not right..... 4wd is part of power train but this specific part is not. Truck should not have had an issue like this with only 48000. I have been a Chevy owner for many years but this issue will make me re think my next purchase of a Chevy. More

Dead battery Made an appt and vehicle was dropped off at 0700, was later informed that it was a drop off appt and not a wait for vehicle appt. Services took 7 hour Made an appt and vehicle was dropped off at 0700, was later informed that it was a drop off appt and not a wait for vehicle appt. Services took 7 hours, actual services was less than 1-2 hours. Battery not covered under certified warranty. Manager and clerk didn’t seem to care about my concerns More

Tahoe Had issues with ac. The shop fixed the issue as soon as possible. Realize we didn’t have an extended warranty, we have one now Had issues with ac. The shop fixed the issue as soon as possible. Realize we didn’t have an extended warranty, we have one now More

Lack of communication & care This is the second time I’ve brought my vehicle in for the same issue. This is the second time it’s taken several weeks with them having my car to fix This is the second time I’ve brought my vehicle in for the same issue. This is the second time it’s taken several weeks with them having my car to fix nothing. I took 18 days of me calling once or twice a week for someone to call me back and communicate with me what is going on? 18 days of no one calling me! I wouldn’t recommend this dealer for service at all. I have opened up a complaint with cooperate and I fully intend of following through. Worst communication ever with service manager and the people below him. No one takes accountability everyone pushes the problem on to someone else and blames the next. Ended up picking my car up after 22 days of them having it and it wasn’t even fixed. Go anywhere else but to this place! Lastly it’s been my observation they have new employees every few weeks no one stays long term so they other excuse is I’m new here so I don’t know. I’m highly disappointed with how things have gone since I brought my suv in for an issue. Melissa Lopez More