Scranton GMC of Vernon - Service Center

Scranton GMC of Vernon responded

Good Afternoon, I am a little unclear on the details of your situation, so I would like to have a manager dig a little deeper into the specifics. Can you respond to this review with your full name and the best way and time to reach out to you? Or if you prefer, you can reach out to our Service Director personally. His name is Mike Conlon, and he can be reached at either MikeC@scrantonmotors.com or by calling 860-872-9145. Thank you so much for the feedback, we look forward to speaking with you. Have a great day and a happy holiday!

Scranton GMC of Vernon responded

Thank you so much for your sweet words about Beverly (we agree she is AMAZING!) and your loyalty to our service department - we appreciate it more than we can say. However, while we are thrilled to hear those things, and that you are including us in your search for a new vehicle, we would like to better understand your rating in some of the other areas (quality of work, customer service, etc), because it seems that we may not be meeting your expectations and I know we can do better. Our GM, Fred Nassiff would welcome a chance to speak with you directly about your feedback if you would like. He can also connect you with someone that may be able to help you in your search for a vehicle. We put a lot of time and effort into making our websites extremely user friendly, but it sounds like you have been on the hunt for quite a while, and there are just some things that a human being can provide that our website simply cannot. If you are looking for anything in particular or have certain requests/requirements in a vehicle, one of our associates could be a huge help! Unfortunately, we cannot identify you by your username to locate your records and contact information. So, if you would like to speak to Fred - either about your feedback or about your car search - just give us a call at 860-872-9145 and ask for Fred Nassiff. Have a great day, and a wonderful holiday!

Scranton GMC of Vernon responded

Mary, I'm so sorry that you didn't receive your paperwork when you left. The advisor that worked with you mistakenly forgot to give it to you. I spoke to Mike Conlon, who is the Service Director and he is mailing you a copy. If you would like us to email it over to you as well, please just respond to this review with your email address. Once you get the paperwork, if you have any questions, you can reach out to Mike directly and he will be happy to answer any questions you have, or address any concerns. Thank you for your understanding. Have a great day and a wonderful holiday.

Scranton GMC of Vernon responded

Good Afternoon, I apologize that you had such a negative experience with our dealership! We take customer feedback very seriously. To that end, I have brought your feedback to the attention of management, and they would very appreciate the chance to speak with you directly to see if there is anything they can assist with. Would you mind responding to this review with the best method and time to contact you? Or, if you would rather not leave your information here, you can reach out directly to our GM, Fred Nassiff. He can be reached at fred@scrantonmotors.com or at 860-872-9145. Thank you for taking the time to provide your feedback.