Secret City Chrysler Dodge Jeep RAM

Buyer beware The dealership told us we could refinance in a couple months! That is a lie, the finance company the put us with will not refinance for 12 months. The The dealership told us we could refinance in a couple months! That is a lie, the finance company the put us with will not refinance for 12 months. They were just out to make money not to take our situation in consideration! We will never be back again!!! More

Buyer beware Car buyers beware: do not buy a car from Secret City Chrysler in Oak Ridge! There are too many other options for buying a car in this area. Car buyers beware: do not buy a car from Secret City Chrysler in Oak Ridge! There are too many other options for buying a car in this area. More

Missing oil dipstick Well just got home and there was a check in my box for the cost of the oil dipstick that was left out when I had oil change done there last month,I'm Well just got home and there was a check in my box for the cost of the oil dipstick that was left out when I had oil change done there last month,I'm revising my one 🌟 to 4 🌟,3 of those 🌟 goes to the very nice woman who called me back and resolve this issue,and 1 🌟 to service dept. More

Great Experience We purchased a vehicle from secret city after going to the other Chrysler dealership in town. We were blown away by secret city’s customer service an We purchased a vehicle from secret city after going to the other Chrysler dealership in town. We were blown away by secret city’s customer service and the overall experience. We thoroughly recommend them. More

Hidden fees Dealership added fees I had refused and tried to hide them. I found out by contacting my lender. Dealership refused to remove the fees and redo the co Dealership added fees I had refused and tried to hide them. I found out by contacting my lender. Dealership refused to remove the fees and redo the contract. More

3 weeks for a part I dropped my 2015 Dodge Challenger off to have a $30 sensor replaced. Was told could possibly pick car up same or next day. Called next afternoon was I dropped my 2015 Dodge Challenger off to have a $30 sensor replaced. Was told could possibly pick car up same or next day. Called next afternoon was told part was hard to find and would be 2 more weeks. Ok. Not happy but understandable. Called back in 2 weeks. Told it would be another week. Called again in a week. Still can't find part. Husband went online and found 3 within 5 minutes. Finally called corporate. THOUGHT I got action. Was told by Wendy part would definitely be in next morning and could pick car up that afternoon. Nope. Called corporate again. Someone told corporate that "part came in but someone they didn't know signed for it" and could possibly be several more days. Picked my fully paid for car up anyway, husband ordered part himself and fixed car. I don't know how they got the ratings they got unless their family and friends like to type. When we picked up the car they lied to my face and said corporate hadn't called. I was on the line. If you want to drop your car off for a couple months, by all means this is the place to go. We will be informing all our friends to avoid this place. We never received one call to inform us of anything and acted like taking our calls was a nuisance and once I was on hold for several minutes because "they couldn't find paperwork OR the car. Sloppy and borderline rude customer service. More

Best Service Ever Mark was fantastic. He went above and beyond. We went onto the lot thinking this is a long shot and left with more than we ever dreamed. They were ca Mark was fantastic. He went above and beyond. We went onto the lot thinking this is a long shot and left with more than we ever dreamed. They were caring and even when my nerves got the best of me did what needed to be done to calm me down. More

Great experience I loved working with the staff at this dealership! Everything was so easy and seamless. My salesman (Josh) was wonderful, as was Charlie, and I was so I loved working with the staff at this dealership! Everything was so easy and seamless. My salesman (Josh) was wonderful, as was Charlie, and I was so impressed with Chris, who took care of the financial aspect. Chris was very thorough, and he went out of his way to explain every detail I had questions about. I am so pleased with my purchase and my overall experience! More

Bought New 2017 Dodge Journey My wife and I bought a new 2017 Dodge Journey with 3rd row seating here yesterday. Just incredible customer service! From Charley Burchfield to our sa My wife and I bought a new 2017 Dodge Journey with 3rd row seating here yesterday. Just incredible customer service! From Charley Burchfield to our sales guy Gerard Branch, the experience was positive and enjoyable! HIGHLY RATE THIS DEALER! More

Quick Conscientious and Kind I drove 10 1/2 hours to get to Oak Ridge where I am visiting family, with the last two hours of driving on a check engine light with noticeable engine I drove 10 1/2 hours to get to Oak Ridge where I am visiting family, with the last two hours of driving on a check engine light with noticeable engine problems. When I had told them that I needed to make a 10 1/2 hour drive back within a few days they got me in a soon as possible. Being from out of town I was very very concerned about taking my vehicle to a place I didn't know or trust with such a long drive ahead of me. I no longer have a shred of concern. They bent over backwards for me. Ensuring I was apprised of the situation every step of the way. They made sure that I would make my trip back in a safe and fully operating vehicle. I can not say enough about this facility and especially the staff. Miss Jen made sure I was seen quickly, Mr Howard and Mr Danny onboarded me and Mr Gabriel took care of my vehicle as well as provided regular updates for the rest of my experience. Mr Gabriel was just absolutely wonderful. They were all just so incredibly kind and helpful. I can not thank them all enough. More