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Sedano Ford
La Mesa, CA
713 Reviews
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Showing 713 reviews
May 18, 2022
Your service department is top notch. And service advisor Dave Whitlow is the best advisor I’ve ever dealt with. He’s knowledgeable, experienced, truthful and honest which makes him a And service advisor Dave Whitlow is the best advisor I’ve ever dealt with. He’s knowledgeable, experienced, truthful and honest which makes him a great representative for Penske Ford. More
by Alexc1951
Employees Worked With
David Whitlow
Helpful May 17, 2022
My recall experience was a very good one Honorable acknowledgement to Chris Sorensson who was a very efficient professional and knowledgeable service representative. Usually dealerships are not that acknowledgement to Chris Sorensson who was a very efficient professional and knowledgeable service representative. Usually dealerships are not that positive but my experience was so smooth and quick that I might even consider buying another Ford service vehicle as this experience shows Penske Ford still cares about its customers big and small. More
by manny.baresteelinc
Employees Worked With
Chris Sorensen
May 16, 2022
I have always been very satisfied with Penske Ford and their services, but my last two appointments I have experienced very poor service. I loved working with Larry for years, but since his departure their services, but my last two appointments I have experienced very poor service. I loved working with Larry for years, but since his departure from this location, I have not received quality service from this staff. I realize shops are busy and potentially understaffed right now, but unfortunately there seems to be a complete lack of knowledge, customer service and communication right now with the team. Ever since they got the new service building everything seems to have gone downhill. I made an appointment but still had to wait around for some time before heading in to see where my service manager was; only to wait much longer while he was on phone with absolutely no consideration or respect for me being there. From the moment I got there, it was excuse after excuse. I ended up having to call them about an hour before closing to see if truck was done and was told it’s been done for hours…again, horrible communication. When going over highlighted items that should be addressed with truck in the near future i felt like I was talking to someone that didn’t even know what vehicle I had. When I asked why he didn’t call me to fix some of these issues while he already had my truck, I was told “he was too busy and sorry he didn’t call me. You just need to bring it in another day and be without a vehicle again.” After asking several questions and not really getting a clear answer on priority, cost and history of completed service I thought it was best to leave and look for somewhere else to take my vehicle. It’s too bad! More
by Mike
Employees Worked With
Chriss
May 07, 2022
I rolled in on a Friday @ 5:50 pm with my F150 running but having lost my only existing key. Jeff Long (Serv Rep) was a true champion in rising to the challenge. He got me squared away with two new keys but having lost my only existing key. Jeff Long (Serv Rep) was a true champion in rising to the challenge. He got me squared away with two new keys . This team is tech savvy and just a joy to work with. They’ve earned a customer for life. H Ryan More
by Hryan
Employees Worked With
Jeff Long
