
Seminole Toyota
Sanford, FL
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While vacationing in Florida, took our Avalon in for it's 60k mile service. When I picked the car up, there was grease and oil all over the floor mat, which they cleaned only after I told them to. But wait, 60k mile service. When I picked the car up, there was grease and oil all over the floor mat, which they cleaned only after I told them to. But wait, it gets worse. Much worse. After we drove a thousand miles back home, I found oil on my garage floor. I took the car to my local dealer, who found the oil drain plug very loose. Further, there was no gasket seal on the plug, and I had lost two quarts of oil driving cross country back home. When I had the 65k mile service at my local dealer, they found that David Maus Toyota had topped up the radiator coolant tank with power steering fluid! I drove 5,000 miles with contaminated coolant, which ate up the rubber hoses and seals in the cooling system. There are apparently two reservoirs under the hood, and the mechanic poured the power steering fluid into the radiator coolant tank. I wrote both the service manager, Ty Ostreicher, and David Muas himself, asking for reimbursement of the $254 it cost to repair my car, and for that matter, the $492 I paid for the 60k mile service. I hever got a reply from either of these guys. Worst service ever. I honestly believe that by now I have cost them several sales to my friends, and I have this story on at least a dozen dealer rating websites. Stay away from David Mause Toyota! I can't stress that enough. More
I really liked our salesman Mark as he was very patient and not pushy at all. I had researched cars for the past 3-4 months and had come to a decision on a new Camry se. Mark took his time and showed us and not pushy at all. I had researched cars for the past 3-4 months and had come to a decision on a new Camry se. Mark took his time and showed us everything on the car and explained the new features of the 2012 model. When it came down to talking money with a manager though, they wouldn't really work with me. I was told I was looking at an out the door price of about 27,900 and I had offered 25k cash. They couldn't do it because they would be "losing" money. I said thank you but I would have to pass as 25k was my limit. I found another dealer that accepted my offer immediately. I called Mark back and told him that we just bought a new Camry at the same price I offered them. I felt bad for Mark but his manager blew it. I'm putting I recommend this dealer only because of our salesman. Who knows maybe they'll work with you more than they did me on price. More
This has been by far the Best dealership that I have delt This has been by far the Best dealership that I have delt with. everyone was great from the start to the time I drove off with my new car. Thanks This has been by far the Best dealership that I have delt with. everyone was great from the start to the time I drove off with my new car. Thanks everyone DJ More
Buying a car has never been a great experience for me until I bought my new 2012 Passat from David Maus VW South. My initial interaction with them was on the phone with Samir, the internet consultant who until I bought my new 2012 Passat from David Maus VW South. My initial interaction with them was on the phone with Samir, the internet consultant who responded to my initial inquiry. Over the phone her was polite and actually listened. I told him exactly what I needed, what I wanted to test drive, the time I would be at the dealership the next day and how much I needed to get for my trade to make the deal work. I also told him his competition. The next day I walkeded into the dealership, met with Samir and within minutes was on my first test drive. Within half an hour had completed two test drives and within an hour had initial #'s. Samir and I went back and forth twice during the face-to-face negotiation and once over the phone as I left the dealership. Not once did I feel pressured to make the sale at that moment or at an exact time. Over the phone I told him the per month price we needed to be and he did it. Within 30 minutes I was back at the dealership buying my new car. The overall experience was exceptional but the guys in financing were "typical". Pressuring me into buying extended warranties and gap insurance and lowering finance charges and using "coupons". As a sales professional myself I hate the tactic of going back and forth. Bottom line price up front and let's be done. With Samir and buying the car I got this. With the finance guys I struggled to get out with my initial payment intact but did in the end. If these guys would have listened a little more it would have made the entire experience flawless. With that said, Samir was great and the overall experience was much better than avereage. Highly recommend it. More
We had bought our daughter a new Corolla and the service was great at that time, but then when we took her car in for service it was a different story. What happened to all the customer service once the sal was great at that time, but then when we took her car in for service it was a different story. What happened to all the customer service once the sale was made. This was only the second time we had taken her car in for service, and it will be the last. The service rep was so rude to us just because we did not have an appointment. I understand that they are very busy, but my daughter had driven all the way from Gainesville just to get her car serviced. They did not do a proper inspection of the vehicle, because she had issues with her car within a week that should have been caught at the time they serviced her car. David Maus Toyota emphasis their service which I say after the sale there seems to be a lack of. Due to this fact we will not buy another vehicle from them. More
We are very happy with our recent purchase. The staff was very helpful. The staff provided excellent customer service. The staff had the knowledge of the company and the products. very helpful. The staff provided excellent customer service. The staff had the knowledge of the company and the products. More
David Maus service department is such a rip off. I had my Sienna serviced at 97,000 including timing belt and water pump which they recommended replacing while the timing belt was replaced. 37,000 miles my Sienna serviced at 97,000 including timing belt and water pump which they recommended replacing while the timing belt was replaced. 37,000 miles later they told me my water pump was leaking and needed replacing. Really? I picked up the car and took to another Toyota dealer in the Orlando area. Guess what I did not need a water pump it was not leaking. I also can't stand when you pull up and there are a dozen sales people out front waiting for you when you get out of the car. This place is bad. Think about it. They have to rip you off in the service department to afford all that advertising they do. I will NEVER go back again. Please beware of the service department. More
David Maus is one of the friendliest car dealer I have had the pleasure of dealing with. The staff is knowledgable and they go out of their way to answer any concerns that you may have. I believe I have had the pleasure of dealing with. The staff is knowledgable and they go out of their way to answer any concerns that you may have. I believe I have found a dealer for life. I recommend them to all my firends. When the time comes for another car David Maus will be the dealer I go to. Thank David Maus. More
Alex Tyson and his Sales Manager Billy made this a favorable experience. Alex even delivered the vehicle to my home after the purchase. It was refreshing to have a salesperson help us to PURCHASE a v favorable experience. Alex even delivered the vehicle to my home after the purchase. It was refreshing to have a salesperson help us to PURCHASE a vehicle instead of SELLING us a vehicle. Some of the veteran sales people should take note. Special kudos to Alex! Sincerely, Bob Machaby More
Just bought a new 2011 Toyota Highlander from David Maus. Howard was my sales person and was awesome. Knew everything I needed to know about the car, let me guide where and how I wanted to test drive, was ne Howard was my sales person and was awesome. Knew everything I needed to know about the car, let me guide where and how I wanted to test drive, was never pushy but always helpful. Got a great deal on the car and love it. Everyone I encountered from Howard to Nick and Mike (the other sales people that helped make the deal happen), to the finance people, customer service manager and training manager were all great to work with. I usually hate buying cars but David Maus dealership was a pleasure. Definitely earn a 5 star rating as service was great from start to finish. More