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Seminole Toyota
Sanford, FL
2,078 Reviews
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Showing 2,078 reviews
March 30, 2021
Initial great experience however very quickly turned into a nightmare. Purchased a used vehicle at the end of January, and while checking the vehicle out some mechanical issues were identified. I agreed t a nightmare. Purchased a used vehicle at the end of January, and while checking the vehicle out some mechanical issues were identified. I agreed to purchase the vehicle if those issues were fixed, to which the salesmen agreed. I will be the first to admit I trusted the salesmen to keep to their word and I was naive in the fact that there was no paperwork lined up for the work to be completed. After spending about 8hrs at the dealership I ran through the paperwork in efforts to get out of there and go home to relax. I was told as I was leaving that I would receive a call from their service department regarding the repair. I waited a week with no call and ended up calling them to find out there was no knowledge of what I was speaking to them about. For the next two months, I was bounced back and forth between the sales and service department regarding this issue and it seems that there is little to know communication between the departments at this store. At the end of this time, with me taking multiple trips to the store (took me just under an hour and a half each way) they claimed that their only obligation was to diagnose my vehicle’s issue. I spoke to my original salesmen who decided he had amnesia about our conversation and was told to provide documentation which of course I didn’t have. I reached out to the GM to talk about my experience with his store whom referred me to the store manager as he wasn’t always on-site, which is understandable. As of today it has been 2 weeks since I reached out to that store manager with no response. I feel like I tossed 30k down the garbage as I have a 4k repair in the vehicle I purchased from this dealership. The money aside, I wasted 2 months making phone calls and taking trips to this store to just be told they would only diagnose the issue with my vehicle, which I could have easily handled myself at a dealer 15 minutes from my home. They will be nice enough in person, but if its customer service you care about, I would stay way clear of this place. Make sure to have all details in the paperwork as I was foolish enough not to have, as these guys will not back up the word they say at the point of sale. More
by Eddie Cruz
Employees Worked With
Moises Lara, Omar Pacheco
March 29, 2021
Victor has a nice personality very friendly and easy to work with. I think adding at least a 30 day 3000 mile warranty would greatly enhance the level of trust a buyer has in your company!! work with. I think adding at least a 30 day 3000 mile warranty would greatly enhance the level of trust a buyer has in your company!! More
by tnskennedy
Employees Worked With
Tamara Mckinney, Victor Ayala
March 28, 2021
Madr appoinyment seamless. Whrn i got there they were ready for me. Beatriz was awesome, made everything very easy. Wrnt in and out supet quick. ready for me. Beatriz was awesome, made everything very easy. Wrnt in and out supet quick. More
by earvin.lopez
Employees Worked With
Beatriz Mendez Hernandez
March 25, 2021
Jason was my sales representative. He was very friendly and made me feel comfortable. He was not pushy at all. David (sales manager) let me test drive the car solo. and made me feel comfortable. He was not pushy at all. David (sales manager) let me test drive the car solo. More
by michelle.ray7907
Employees Worked With
Jason Serrano
March 24, 2021
I never knew buying a car was so simple! Victor was so helpful, and found exactly what I was looking for. I am very pleased with my experience, and would recommend anyone looking for a vehicle to come to helpful, and found exactly what I was looking for. I am very pleased with my experience, and would recommend anyone looking for a vehicle to come to Victor. More
by Kalisalisbury
Employees Worked With
Mark Dalton, Victor Ayala, Andrew Reyes
March 23, 2021
Mi primera vez , salí súper satisfecha con mi nuevo carro , el trato el mejor siempre nos hicieron sentir seguros, mi vendedor Beatriz muy amable siempre atenta y buscado lo mejor para nosotros 🙃 👍 , el trato el mejor siempre nos hicieron sentir seguros, mi vendedor Beatriz muy amable siempre atenta y buscado lo mejor para nosotros 🙃 👍 More
by jvera2575
Employees Worked With
Beatriz Mendez Hernandez
March 20, 2021
good treatment and excellent service more than grateful I recommend it to anyone who asks me for a car thank you again blessings and success always recommend it to anyone who asks me for a car thank you again blessings and success always More
by Irizarryc053
Employees Worked With
Beatriz Mendez Hernandez
March 20, 2021
Super complacida.Muchas gracias a Beatriz por su servicio y compromiso con el cliente .Enamorada de mi nuevo Camry Gracias toyota por su excelente labor. y compromiso con el cliente .Enamorada de mi nuevo Camry Gracias toyota por su excelente labor. More
by Zuleikabaez89
Employees Worked With
Jordan nutting, Beatriz Mendez Hernandez
March 20, 2021
Nothing but praise for this man he did everything to make sure my family and I left with the car I wanted I would recommend him if looking into getting a new car sure my family and I left with the car I wanted I would recommend him if looking into getting a new car More
by Erikfranquiz
Employees Worked With
Angel jerry Rodriguez
March 19, 2021
The Best! Victor Ayala assisted me on getting a great price on the Corolla after shopping from dealer to dealer. I would like to also thank David for making ít happen! price on the Corolla after shopping from dealer to dealer. I would like to also thank David for making ít happen! More
by sonexcell
Employees Worked With
David Abad, Victor Ayala
