I am preparing to purchase or lease a new car, and I recently became interested in the Mazda CX-5.
I visited the showroom and was interested in learning more about the CX-5 and possibly taking one for a test drive. When I arrived, there wasn't a sales representative available, so I was looking at one in the showroom on my own.
A few minutes later, a sales representative approached me while I was sitting in the vehicle and asked if he could help me. I expressed my interest in learning more about the CX-5 and possibly taking one for a test drive. He asked when I was looking to get in a new car, and I told him in the next month or two.
He rudely and abruptly replied that I should "come back in a month when I'm ready to buy", advised that the "showroom was short-staffed today" so he couldn't help me, and told me that "we don't just let people take cars out for test drives just for fun."
I felt as though the sales representative saw that I was a young guy and interpreted that as me not being serious about buying. I left the showroom feeling extremely uncomfortable.
I was shocked at the terrible service that I received and how quick the sales representative was to turn a serious customer away. I have never been treated so unprofessionally. Although my timeframe to officially purchase/lease is within the next two months, I have limited time in the fall for personal obligations such as car shopping, and I was prepared to make a solid decision on the day of my visit.
I left the showroom and visited a competitor, where I was greeted by a friendly sales representative and was able to test drive two new vehicles on the spot that day.