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Serra Buick GMC Traverse City
Traverse City, MI
42 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 42 reviews
September 10, 2025
I had to be Ann Arbor hospital early afternoon Tuesday morning. I can't explain what I felt when my wife and I got in our car to start our trip down state, and the car would not start. I called the Deale morning. I can't explain what I felt when my wife and I got in our car to start our trip down state, and the car would not start. I called the Dealership and asked if they could replace a battery. They said it could make an appointment for Saturday. I explain that I had to be in Ann Arbor this afternoon for surgery. I was told to get the car in the service ASAP. Got the started , made it to the Dealership, and 30 minutes later was on my way, with a new battery. Not only did I make it to U M hospital, I was 30 minutes early. Thank you for the kind reaction and the fast service. More
by sagge0080
Employees Worked With
Tina Clark
September 01, 2025
Mark Blazok has assisted me in purchasing and leasing vehicles for the last seven years, I couldn’t be more satisfied with his service, patience, and knowledge. He guided me in the leasing process and he vehicles for the last seven years, I couldn’t be more satisfied with his service, patience, and knowledge. He guided me in the leasing process and helped me get the pricing to a level I was comfortable with. I highly recommend Mark if you are looking for a no pressure knowledgeable sales person at Serra. More
by SteveS
Employees Worked With
Mark Blazok
August 16, 2025
Ashley was great, communication was great, service manager was great, the repair was not so great, but in the end it was all taken care of. manager was great, the repair was not so great, but in the end it was all taken care of. More
by d77willis
Employees Worked With
Ashley, Rich, Tina Clark
March 03, 2025
Wonderful service! Timely and an excellent customer service department with great communication. Love how they stay in constant contact. Timely and an excellent customer service department with great communication. Love how they stay in constant contact. More
by Robyn
Employees Worked With
Ashley
December 04, 2024
Very disappointed. Took our 2019 Chevy Traverse because the "Shift to Park" error code was coming up intermittingly and causing us not to trust the car. It is a well Took our 2019 Chevy Traverse because the "Shift to Park" error code was coming up intermittingly and causing us not to trust the car. It is a well known problem, prompting GM to issue a service bulletin and even issue a part specially designed to elevate the issue. After having our car all day, we were called to pick it up and told that the problem couldn't be duplicated hence they could do nothing about it. It was an "intermittent" problem by definition and definitely real. The internet is filled with complaints about it and there is even a site promoting a law suit and calling for a recall. After reading the details, I purchased the part myself and put the GM part that fixes the problem into the car myself in under a half hour. My major compliant is that Serra could have done it and I would have paid for the part and labor. Again, very disappointing. Our experiences when Marsh owned the dealership were very different. This is our fourth Traverse and love the vehicle itself but are looking at replacing the car with a 'non' GM product. More
by dmarsh1
Employees Worked With
Tina Clark
November 27, 2024
Had body work done. went to pickup and backup camera wouldn’t shut off. I sat for 2 hrs while they tried to figure it out. The kid tried everything,draining the battery went to pickup and backup camera wouldn’t shut off. I sat for 2 hrs while they tried to figure it out. The kid tried everything,draining the battery and GOOGLING for ideas. Guess who fixed it.THE WOMAN AT FRONT DESK WHO ANSWERS PHONES. THERE WAS A LOSE WIRE exactly where the repairs were but no man found it. TOO EASY AND LOGICAL. Thank you to whoever you were. Only after complaining their plan for keeping me vehicle went from 10 days to 5 More
by 2420dohm
Employees Worked With
Names unknown except Jeff
