Serra Buick GMC of Rochester Hills

Brought my 2019 Encore in for its first service appointment with 9,7xx miles and 17% of the Oils usage! I had received emails/messages from both Buick and this dealership to come in for service! Th appointment with 9,7xx miles and 17% of the Oils usage! I had received emails/messages from both Buick and this dealership to come in for service! The service advisor, Marc, asked if it was a used car, I responded no that was a new lease, he then proceeded to insist that the mileage and oil filter usage had been reset (Not True)! Then he indicated that oil change and tire rotation would cost about $60, which to my understanding was free! Marc indicated that it was only free within the first year? I never heard of this! He then asked where I purchased the SUV and I indicated I leased it from Jim Causley and he told me to take it back to them because he could not get reimbursed from Buick! During this conversation his temperament and demeanor was disappointing for a Service Advisor, obviously he was not there to help with getting my Buick Serviced! Based on this incident, I feel little loyalty to Buick. Also, if this is the face to the public for Shelton, they have lost a future prospective customer along with Family, Friends and Neighbors! Note: I am 30 year Retired GM Executive and obviously disappointed with the Dealership! More

I stopped in in need of a new lease and Sandra helped me out so much! I got a 2020 GMC Terrain and I love it! out so much! I got a 2020 GMC Terrain and I love it! More

They were helpful to find the best option for me and they were open to negotiate the price. I got a good deal with all the features that I wanted. they were open to negotiate the price. I got a good deal with all the features that I wanted. More

Dean was the most honest and helpful car salesman I’ve ever worked with. I was very pleased with the service and follow up. More importantly he kept his word. ever worked with. I was very pleased with the service and follow up. More importantly he kept his word. More

Terrible Dealership - BE WARNED Be warned, DO NOT take your car here for service. I was charged $1300 for a leak that caused the battery to fail. I had to dispute the charge with my Be warned, DO NOT take your car here for service. I was charged $1300 for a leak that caused the battery to fail. I had to dispute the charge with my credit card to get anyone to even address the issue with me. Forget the fight about being covered under warranty even after multiple visits. After more than a month, the service manager finally called and just argued with me to justify the $122 an hour shop rate and his technician(s) approach to the problem. In the end, I was the one that pointed them to the problem after the vehicle was in their shop for days. Finally, they didn't offer any compromise or refund but a credit if I bought a new car. Say what? I would NEVER do business of ANY sort with this dealership. I sold my GMC Denali and bought another brand. More

Professional Courtesy at all Levels I had an oil change and tire rotation. Also I had two modules electronically updated. I wanted to comment on the Porter who showed Customer care by t I had an oil change and tire rotation. Also I had two modules electronically updated. I wanted to comment on the Porter who showed Customer care by treating me with respect and courtesy by answering questions using Yes Sir and No Sir, which is a rarity these days. It shows that the dealership has instilled a customer first attitude which is not phony or unprofessional at all levels of their Staff. More

First Lease I just leased my first car through them, a Buick Encore, and am really happy with it. I had a weird financial situation to figure out and both our sal I just leased my first car through them, a Buick Encore, and am really happy with it. I had a weird financial situation to figure out and both our salesman Bill and Jena in finance were extremely helpful throughout the entire process. More

2016 GMC Terrain I unfortunnately purchased I was searching to replace my 2003 Chevy Trailblazer. I found a 2016 GMC Terrain at Shelton Buick GMC that was more than I wanted to spend, but had wh I was searching to replace my 2003 Chevy Trailblazer. I found a 2016 GMC Terrain at Shelton Buick GMC that was more than I wanted to spend, but had what I was looking for. The pictures online looked good enough for me to take the 65 mile drive to look at it in person. I drove down on a Saturday and gave the vehicle a quick inspection. It was close to closing time and didn't want to keep the salesman over because I wasn't a guaranteed sale as of yet. I decided to take the information to my credit union to get it financed. I drove down that following Thursday to make the deal. I reasoned that I would spend a little more money to get a certified vehicle and I thought at the time being in Rochester Hills they would be a more respectable, more reliable dealership with less of a chance of getting screwed. My salesman had the Terrain detail and ready. But the first thing I noticed was a dent in the front passenger door and front passenger fender. Pointing this out to my salesman, he assured me they would take care of this matter. He made the used car sales manager aware, who also assured me that this would be taken care of. He unfortunately convinced me to sign the paperwork and hand over the check from my credit union. When I brought the "my" Terrain back to get it fixed, all he did was have a body guy use his ding puller to make the situation worse and now the door has wrinkles in it along with the dent. And didn't even attempt the fender. The technician that worked on the dent told me the panels would have to be replaced. All the sales manager has done since then is order me in touch up paint, and now says he's liable to do any more repairs to the dents. Seriously? The damage was done on their property, when owned by them. That is not a dealership I will ever go to again. I am screwed over, with a cosmetically damaged vehicle that they should have had no problem replacing the damaged panels. after all, aren't they a GMC dealership? I am very upset and frustrated with Shelton Buick GMC and cant believe this is how they do business. More

Service dept is great I’ve been taking my 2004 Canyon to their service department for a few years now. I have had consistently great service every visit. This time, there w I’ve been taking my 2004 Canyon to their service department for a few years now. I have had consistently great service every visit. This time, there was an issue with the vehicle ahead of mine and they needed another day to get to my truck. Jeff called and offered a free rental for as many days as it took to get everything figured out. I was very happy with that option. Jeff is always honest and up front with all information, and I feel comfortable with the service my vehicle receives. More

Extremely disappointed after years of business EXTREMELY disappointed in this dealer. I have been leasing and buying cars through them for many years now and finally was able to save up enough to p EXTREMELY disappointed in this dealer. I have been leasing and buying cars through them for many years now and finally was able to save up enough to purchase a used car. I then found out that upon turning in my lease vehicle they charge you $495 if you do not lease through them or a buy a BRAND NEW vehicle. ask questions about ANY other charges. They tricked me. My previous lease from 2 years prior did not have this charge on it. They knew I intended to buy a used car after this lease but they wanted to make the sale. I am a young girl, and I feel seriously taken advantage of. Highly disappointed as my family and I have given them so much business through the years. We will not be returning customers again. More