Serra Buick GMC of Rochester Hills

Great service from start to finish. Ron and the team were friendly, quick, and very thorough.I really appreciated the transparency and quality of work. Will be back! Ron and the team were friendly, quick, and very thorough.I really appreciated the transparency and quality of work. Will be back! More

Ron is always a pleasure to work with; he makes having vehicle maintenance enjoyable instead of dreadful with his positive and polite disposition! vehicle maintenance enjoyable instead of dreadful with his positive and polite disposition! More

Very happy with the service visit. Unexpected repair and had me out of there in under an hour. Unexpected repair and had me out of there in under an hour. More

Very helpful in getting my car taken care of, and they were very pleasant as well were very pleasant as well More

The services performed at Serra Buick have always been completed to my satisfaction. Personnel are very curtious, knowledgeable and focused on helping to maintain my car. completed to my satisfaction. Personnel are very curtious, knowledgeable and focused on helping to maintain my car. More

I worked with Ron for the first time yesterday when getting normal maintenance (an oil change) on my vehicle. Ron was friendly and helpful, keeping me informed on progress. I would be happy to work wit getting normal maintenance (an oil change) on my vehicle. Ron was friendly and helpful, keeping me informed on progress. I would be happy to work with him in the future. More

Professional. Ron Farmer was great. Communication wonderful. Would recommend service department to friends and family. Ron Farmer was great. Communication wonderful. Would recommend service department to friends and family. More

Ron understood my maintenance needs and had me in and out of the dealership in record time. I will back when I need service. of the dealership in record time. I will back when I need service. More

Great service and friendly team members. I appreciated the quick turn around in getting my truck serviced. I appreciated the quick turn around in getting my truck serviced. More

I had a blown tire and and had bought the tire protection wheel plan. Unfortunately tire was nto available and had to be ordered. It took a long of time to get to the dealership (4 days oher stores already h wheel plan. Unfortunately tire was nto available and had to be ordered. It took a long of time to get to the dealership (4 days oher stores already have it). The follow up from the service agent was poor. I had to keep calling him to know the status of the tire, since the agent never care to call me. Finally on Friday night I had my last call and was told the agent had leave with no follow up note to call me. Tire was already in the shop. IF it was not for me calling I guess i would still waiting for the agent call. Luckily for me Cortopassi was my new agent and he managed to get the service done the next day even though they don't do those type of services on Saturday's. The other complaint is that my black wheel got scratched. I was waiting for someone to explain the situation at the dealership and that person never show up. I got tired of waiting and now i bought a wheel paint. More